UniGroup

Title: Customer Engagement Specialist Location: St. Louis, MO Job Description: Job Description Work Arrangement: Remote (Applicants must reside in the St. Louis area) Location: Fenton, MO Shift: 11:00 AM to 8:00 PM CST Be a part of something bigger at UniGroup At UniGroup, we are more than just a transportation company. We are a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics. We connect people, businesses, and belongings with care, precision, and innovation. Every move we support is part of someone’s story, and we are proud to play a role in making it smoother and more successful. What you will do As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life’s biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows. In this role, you will: - Schedule survey appointments by managing inbound and outbound calls and electronic leads - Engage with potential customers, gather move details, and explain service options - Provide basic moving quotes and handle stand-alone auto move requests - Introduce value-added services and assess customer interest - Route inquiries outside the scope of the lead center to the appropriate teams - Support the virtual sales team with cubing and estimating - Maintain accurate records and meet individual and team performance targets What you bring to the table - High school diploma or equivalent and 1 to 2 years of customer service or call center experience - A high-energy, customer-first mindset with a desire to solve problems - Strong listening and engagement skills with the ability to ask thoughtful questions - Comfort working independently and a willingness to grow into new responsibilities - An interest in building sales and service skills in a collaborative environment What you will gain We take care of our people so they can take care of our customers. UniGroup offers a robust benefits package designed to support your personal and professional well-being. Health and Wellbeing - Medical, dental, and vision coverage - Flexible spending accounts - Employee assistance program - 12-week primary caregiver leave and 4-week secondary caregiver leave - Competitive paid time off plus 8 hours of volunteer PTO annually Insurance and Financial Benefits - Company-paid life and disability insurance - Supplemental life and AD&D insurance options - 401k with 3 percent employer match - Tuition reimbursement - Paid holidays Ready to make an impact? This is not just a job. It is a chance to join a team that moves lives and builds careers. If you are looking for a dynamic, people-centered role with growth potential and flexibility, we would love to hear from you. Applicants must be authorized to work in the United States without the need for current or future employer sponsorship. We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law. We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family. UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com. Job Details Job Family Operations Job Function Individual Contributor Pay Type Salary

Title: Customer Engagement Specialist Location: St. Louis, MO, Fenton, MO Remote Job Description: Work Arrangement: Remote (Applicants must reside in the St. Louis area) Fenton, MO Shift: 11:00 AM to 8:00 PM CST Be a part of something bigger at UniGroup At UniGroup, we are more than just a transportation company. We are a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics. We connect people, businesses, and belongings with care, precision, and innovation. Every move we support is part of someone's story, and we are proud to play a role in making it smoother and more successful. What you will do As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life's biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows. In this role, you will: Schedule survey appointments by managing inbound and outbound calls and electronic leads Engage with potential customers, gather move details, and explain service options Provide basic moving quotes and handle stand-alone auto move requests Introduce value-added services and assess customer interest Route inquiries outside the scope of the lead center to the appropriate teams Support the virtual sales team with cubing and estimating Maintain accurate records and meet individual and team performance targets What you bring to the table High school diploma or equivalent and 1 to 2 years of customer service or call center experience A high-energy, customer-first mindset with a desire to solve problems Strong listening and engagement skills with the ability to ask thoughtful questions Comfort working independently and a willingness to grow into new responsibilities An interest in building sales and service skills in a collaborative environment What you will gain We take care of our people so they can take care of our customers. UniGroup offers a robust benefits package designed to support your personal and professional well-being. Health and Wellbeing Medical, dental, and vision coverage Flexible spending accounts Employee assistance program 12-week primary caregiver leave and 4-week secondary caregiver leave Competitive paid time off plus 8 hours of volunteer PTO annually Insurance and Financial Benefits Company-paid life and disability insurance Supplemental life and AD&D insurance options 401k with 3 percent employer match, Tuition reimbursement, Paid holidays Ready to make an impact? This is not just a job. It is a chance to join a team that moves lives and builds careers. If you are looking for a dynamic, people-centered role with growth potential and flexibility, we would love to hear from you. Applicants must be authorized to work in the United States without the need for current or future employer sponsorship.

Senior SEO & Web Content Specialist Req #617 Fenton, MO, USA Job Description Work Arrangement: Remote; In-person training or collaboration may be required Reports to: Senior Director, Digital Marketing About the Role: The Senior SEO & Web Specialist is responsible for leading and executing UniGroup’s SEO, Generative Engine Optimization (GEO), and website content initiatives across all UniGroup-owned brands. This role owns SEO and GEO content strategy while also serving as the hands-on executor within the CMS, ensuring search strategy translates into high-quality, optimized web experiences. This position blends deep SEO and GEO expertise with strong WordPress execution skills, including building and maintaining pages using Gutenberg blocks and reusable patterns. You will partner closely with Brand, Creative, Marketing Technology, Analytics, IT, Sales, Operations, and business leaders to ensure content and search strategies support business goals, customer experience, and operational realities. What You’ll Do: SEO and GEO Strategy - Define and execute SEO and GEO strategy across all UniGroup-owned brands and digital properties - Establish priorities, performance goals, and execution plans with a strong emphasis on content and on-page optimization - Monitor search algorithm updates, SEO trends, and AI-driven discovery changes to inform strategy - Identify growth opportunities by analyzing user intent, search behavior, and content performance Content Strategy and Execution - Develop and execute SEO-driven content plans aligned to user intent, customer journey stages, brand standards, and operational considerations - Create SEO- and GEO-informed content outlines, templates, and briefs - Write, edit, and optimize web content as needed to support priority initiatives - Lead content refresh and optimization efforts based on performance data, keyword trends, and evolving user intent WordPress CMS Ownership - Build, update, and maintain website pages using WordPress with Gutenberg block-based editing - Leverage reusable blocks and patterns to ensure scalable, consistent content execution - Ensure content implementation aligns with SEO, GEO, accessibility, UX, and brand standards Cross-Functional Partnership - Partner with Sales, Operations, and business owners to ensure content accurately reflects services, capabilities, and market realities - Support go-to-market initiatives, campaigns, and priority programs with SEO- and content-aligned web execution - Serve as a central point of coordination for SEO and content inputs across cross-functional initiatives Technical SEO and Site Health - Surface recommendations related to technical SEO, site performance, and accessibility based on content and search analysis - Partner with Marketing Technology and IT on site architecture, metadata, internal linking, schema, and site enhancements - Support site updates, migrations, and template changes by providing SEO and content requirements and validation Measurement and Optimization - Monitor SEO and content performance using tools such as Google Analytics, Google Search Console, and enterprise SEO platforms - Track KPIs including traffic quality, rankings, engagement, AI visibility, and conversion performance - Translate insights into prioritized recommendations for ongoing optimization What We’re Looking For: Required Qualifications - Bachelor’s degree in Marketing, Business, Information Technology, or a related field, or equivalent relevant experience - 5+ years of experience in SEO, web content management, or digital marketing roles - Demonstrated ownership of SEO strategy combined with hands-on CMS execution Preferred Skills and Experience - Strong hands-on experience with WordPress, including Gutenberg blocks and reusable patterns - Deep understanding of SEO fundamentals, search intent, and content optimization best practices - Familiarity with Generative Engine Optimization and AI-driven search behaviors - Experience collaborating with cross-functional teams including Marketing, IT, Sales, Operations, and business leaders - Strong analytical skills with the ability to translate performance data into actionable recommendations - Highly organized and comfortable operating in a fast-paced, multi-brand environment About UniGroup: UniGroup is a transportation cooperative that owns and supports the United Van Lines and Mayflower brands. We partner with a nationwide network of agents to deliver household goods and specialty logistics services across the United States and internationally. Our cooperative model emphasizes collaboration, shared success, and long-term relationships with our agents, customers, and employees. Benefits and Total Rewards: UniGroup offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and paid holidays - Hybrid work flexibility - Paid parental and family leave - Employee assistance and wellness programs

Title: Senior SEO & Web Specialist Location: Remote United States Job Description: Work Arrangement: Remote; In-person training or collaboration may be required Reports to: Senior Director, Digital Marketing About the Role: The Senior SEO & Web Specialist is responsible for leading and executing UniGroup’s SEO, Generative Engine Optimization (GEO), and website content initiatives across all UniGroup-owned brands. This role owns SEO and GEO content strategy while also serving as the hands-on executor within the CMS, ensuring search strategy translates into high-quality, optimized web experiences. This position blends deep SEO and GEO expertise with strong WordPress execution skills, including building and maintaining pages using Gutenberg blocks and reusable patterns. You will partner closely with Brand, Creative, Marketing Technology, Analytics, IT, Sales, Operations, and business leaders to ensure content and search strategies support business goals, customer experience, and operational realities. What You’ll Do: SEO and GEO Strategy - Define and execute SEO and GEO strategy across all UniGroup-owned brands and digital properties - Establish priorities, performance goals, and execution plans with a strong emphasis on content and on-page optimization - Monitor search algorithm updates, SEO trends, and AI-driven discovery changes to inform strategy - Identify growth opportunities by analyzing user intent, search behavior, and content performance Content Strategy and Execution - Develop and execute SEO-driven content plans aligned to user intent, customer journey stages, brand standards, and operational considerations - Create SEO- and GEO-informed content outlines, templates, and briefs - Write, edit, and optimize web content as needed to support priority initiatives - Lead content refresh and optimization efforts based on performance data, keyword trends, and evolving user intent WordPress CMS Ownership - Build, update, and maintain website pages using WordPress with Gutenberg block-based editing - Leverage reusable blocks and patterns to ensure scalable, consistent content execution - Ensure content implementation aligns with SEO, GEO, accessibility, UX, and brand standards Cross-Functional Partnership - Partner with Sales, Operations, and business owners to ensure content accurately reflects services, capabilities, and market realities - Support go-to-market initiatives, campaigns, and priority programs with SEO- and content-aligned web execution - Serve as a central point of coordination for SEO and content inputs across cross-functional initiatives Technical SEO and Site Health - Surface recommendations related to technical SEO, site performance, and accessibility based on content and search analysis - Partner with Marketing Technology and IT on site architecture, metadata, internal linking, schema, and site enhancements - Support site updates, migrations, and template changes by providing SEO and content requirements and validation Measurement and Optimization - Monitor SEO and content performance using tools such as Google Analytics, Google Search Console, and enterprise SEO platforms - Track KPIs including traffic quality, rankings, engagement, AI visibility, and conversion performance - Translate insights into prioritized recommendations for ongoing optimization What We’re Looking For: Required Qualifications - Bachelor’s degree in Marketing, Business, Information Technology, or a related field, or equivalent relevant experience - 5+ years of experience in SEO, web content management, or digital marketing roles - Demonstrated ownership of SEO strategy combined with hands-on CMS execution Preferred Skills and Experience - Strong hands-on experience with WordPress, including Gutenberg blocks and reusable patterns - Deep understanding of SEO fundamentals, search intent, and content optimization best practices - Familiarity with Generative Engine Optimization and AI-driven search behaviors - Experience collaborating with cross-functional teams including Marketing, IT, Sales, Operations, and business leaders - Strong analytical skills with the ability to translate performance data into actionable recommendations - Highly organized and comfortable operating in a fast-paced, multi-brand environment About UniGroup: UniGroup is a transportation cooperative that owns and supports the United Van Lines and Mayflower brands. We partner with a nationwide network of agents to deliver household goods and specialty logistics services across the United States and internationally. Our cooperative model emphasizes collaboration, shared success, and long-term relationships with our agents, customers, and employees. Benefits and Total Rewards: UniGroup offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and paid holidays - Hybrid work flexibility - Paid parental and family leave - Employee assistance and wellness programs Work Authorization Candidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future. We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law. We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family. Job Details Job Family Operations Job Function Manager Pay Type Salary

Title: Software Engineer Location: Virtual This position may be based outside of Missouri and is eligible in the following states: Illinois, Arkansas, Florida, North Carolina, Georgia, Texas, Indiana, and Tennessee. Job Description: The Software Engineer designs, develops, tests, and supports software applications that align with UniGroup’s business objectives. This role contributes to both new development and system enhancements by writing clean, maintainable code and collaborating closely with peers, product partners, and senior engineers. The ideal candidate brings a strong technical foundation, a collaborative mindset, and a desire to continue growing their skills while delivering high-quality solutions across UniGroup’s software platforms. What You’ll Do - Design, develop, test, and deploy software solutions using modern tools and practices such as Java, Spring Boot, REST services, React, React Native, PostgreSQL, Kafka, TypeScript, Node, Git, CI/CD, AWS, Docker, and Kubernetes - Translate user stories and technical requirements into working features with guidance from senior engineers - Contribute to code reviews and testing efforts, applying quality standards related to performance, maintainability, and reliability - Support application deployments and monitoring, including troubleshooting and resolving production issues - Collaborate with cross-functional teams to plan and estimate technical work aligned with sprint goals and priorities - Maintain and enhance existing systems, including participation in legacy modernization efforts and documentation - Participate in knowledge sharing, mentoring, and continuous learning within the engineering team - Suggest improvements to code quality, team processes, or tooling when appropriate - Perform other duties as assigned What You’ll Bring Required Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent practical experience - 2+ years of experience in software development and/or application support - Demonstrated ability to write, test, debug, and review code in a collaborative team environment - Familiarity with modern development practices, version control, and CI/CD workflows Preferred Qualifications - Exposure to supporting or enhancing legacy systems (e.g., mainframe environments) - Experience working in agile or iterative development teams - Curiosity, strong problem-solving skills, and a willingness to learn from peers and mentors Why Work at UniGroup At UniGroup, we’re building technology that supports iconic brands like United Van Lines and Mayflower Transit, while fostering a culture that values collaboration, growth, and balance. We offer the stability of a long-standing organization paired with the opportunity to work on modern technologies and meaningful business initiatives. Our employees benefit from: - Competitive compensation and a comprehensive benefits package - Medical, dental, and vision insurance with multiple plan options - 401(k) retirement plan with company match - Paid time off, company holidays, and paid parental leave - Hybrid work environment supporting flexibility and work-life balance - Learning and development opportunities, including technical skill growth and mentorship - A collaborative, team-oriented culture that values curiosity, accountability, and continuous improvement - The opportunity to contribute to enterprise-scale systems that support a nationwide network of agents and customers Work Authorization - Candidates must be legally authorized to work in the United States on a permanent basis - UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law. We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family. Job Details Job Family Technology Job Function Individual Contributor Pay Type Salary

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives. The Orca-T Account Manager (OTAM), Southwest (Associate Director) will serve as the primary liaison between Orca Bio and our Authorized Treatment Centers (ATCs). This individual is responsible for building and managing key relationships, supporting clinical site readiness and execution, and driving appropriate use of Orca Bio’s investigational therapies. The OTAM plays a central role in creating a smooth and effective experience for clinical sites, physicians, and other healthcare stakeholders. This is a high-impact, field-based role that requires both strategic thinking and tactical execution. It offers the opportunity to help shape how groundbreaking therapies are delivered to patients who need them most. Candidate must be located within territory (Southwest/Southern CA, US). Essential Duties & Key Responsibilities Build and Strengthen ATC Relationships Serve as the primary point of contact for assigned ATCs. Develop deep, trusted relationships with decision-makers and stakeholders (including clinicians, operational leads, and executives). Maintain detailed account profiles and insight-driven strategic plans for each site. Coordinate ATC Operations Lead site onboarding activities including qualification, training, and workflow setup. Minimum Qualifications Bachelor’s degree (BA/BS) required; advanced degree in a scientific or business field preferred. Minimum 8-10 years of experience in healthcare, biotech, or pharmaceutical industry, preferably in cell therapy. Proven track record in account management, preferably in oncology, hematology, or cell therapy. Strong operational understanding of academic medical centers and/or BMT transplant centers. Preferred Qualifications MBA or related advanced degree. 5+ years of experience in hematology/oncology or bone marrow transplantation. Previous experience launching or supporting cell or gene therapy products. Familiarity with site operations, patient access pathways, and clinical treatment logistics. Prior experience working in cross-functional field-based teams. Travel Requirements Willingness to travel up to 50%, based on business needs. The anticipated annual salary range for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. You will also be eligible to receive pre-IPO equity, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations. Who we are We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them. We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility. We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo. We maintain a start-up culture of camaraderie and leadership by example, regardless of title. We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers. Notice to staffing firms Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.