• Design, implement, and maintain scalable, secure, and highly available cloud infrastructure across platforms including Azure, AWS, Microsoft 365, Purview, Box, and Cisco Email Security • Manage and optimize enterprise cloud and SaaS services to ensure reliability, performance, and availability • Automate provisioning, configuration, and management of cloud resources • Implement monitoring and observability solutions to proactively identify and resolve performance issues and service disruptions • Support data governance and compliance initiatives, including management of tools such as Microsoft Purview • Participate in incident response, root cause analysis, and continuous improvement of operational processes • Partner with Information Security to ensure adherence to security policies, regulatory requirements, and governance standards • Use tools such as ServiceNow, Jira, and Confluence for work tracking, documentation, and knowledge sharing • Contribute to and uphold cloud architecture standards, infrastructure guidelines, and operational best practices • Mentor and provide technical guidance to junior engineers • Maintain clear and accurate documentation of systems, configurations, and procedures • Participate in an on-call rotation to support 24/7 infrastructure operations • Perform other duties as assigned

Role Description We're looking for an Intermediate Cloud Platform Engineer to join our team and contribute to building and enhancing our continuous delivery systems for complex product deployments on Microsoft Azure. In this role, you'll be instrumental in developing, maintaining, and optimizing the infrastructure, services, and tooling that empower our development and SRE teams to rapidly and reliably deliver software. You'll have the opportunity to work with cutting-edge cloud technologies, automate complex workflows with code, and help shape the future of our deployment processes. Responsibilities - Collaborate with senior engineers to design, implement, and maintain scalable and reliable cloud infrastructure on Microsoft Azure. - Develop and enhance automation scripts and tools for infrastructure provisioning, configuration management, and application deployment using Infrastructure as Code (IaC) principles and tools (e.g., Terraform, Azure Resource Manager (ARM) templates). - Contribute to the development and maintenance of our CI/CD pipelines using GitHub Actions, Azure DevOps Pipelines or similar tools, ensuring efficient and automated software delivery across multiple development and production environments. - Write clean, efficient, and well-tested code to automate platform operations, build custom tools, and integrate various systems. - Troubleshoot and resolve infrastructure and applications deployment related issues in development, staging, and production environments. - Implement and maintain security best practices within our Azure environments, adhering to compliance standards. - Participate in on-call rotations to provide support for critical platform issues. - Document platform designs, configurations, and operational procedures. - Stay up-to-date with the latest Azure services, trends, and best practices. Qualifications - 2-4 years of experience in a Cloud Platform, DevOps, or Site Reliability Engineering (SRE) role, with a strong focus on Microsoft Azure. - Proficiency with core Azure services such as Azure Virtual Machines, Azure Networking (VNets, NSGs, Load Balancers, Application Gateways), Azure Storage Accounts, Azure SQL Database, Azure Kubernetes Service (AKS), Azure Active Directory (AAD)/IAM, and others. - Solid experience with Infrastructure as Code (IaC) tools like Terraform, Azure Resource Manager (ARM) templates, BICEP along with continuous delivery systems e.g. GitHub Actions, ArgoCD, Spinnaker, Azure DevOps. - Strong programming skills in C#, Python, or PowerShell for automation, tool development, and API integration. - Experience with containerization technologies (Docker) and orchestration with Azure Kubernetes Service (AKS). Additional Skills, Education & Experience - Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. - Familiarity with configuration management tools (e.g., Ansible, Chef, Puppet) is a plus. - Understanding of networking concepts (TCP/IP, DNS, VPNs, Firewalls) within the Azure ecosystem. - Experience with Azure monitoring and logging services (e.g., Azure Monitor, Azure Log Analytics, Application Insights). - Knowledge of version control systems, particularly Git. - Familiarity with agile development methodologies. Behaviours - Problem-solver: You possess strong analytical and problem-solving skills, with a methodical approach to troubleshooting and root cause analysis. - Proactive & Self-Motivated: You take initiative, are eager to learn new technologies, and continuously seek ways to improve processes and systems through code and automation. - Collaborative Team Player: You work effectively within a team environment, communicate clearly, and are open to feedback. - Adaptable & Resilient: You can thrive in a fast-paced, evolving environment and are comfortable with ambiguity. - Detail-Oriented: You have a keen eye for detail and are committed to producing high quality, robust solutions. - Customer-focused: You understand the needs of internal development teams and strive to provide excellent platform services. Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max: $106,250.68 - $159,376.02 (CAD) Benefits - Vacation to help you rest, recharge, and connect with loved ones. - Paid leave benefits. - Extended health, paramedical, dental, and vision benefits. - Registered retirement and tax-free savings plans. - Tuition reimbursement, life insurance, EAP – and more!

• Architect solutions in Azure - Azure Networking, Azure Functions, AppService, Data Factory, Azure File Share, Custom Role Based Access Control, Virtual Machine Hardening, IoT, Storage, Azure Databases, Sentinel, Backup Recovery modules, Azure AD, containers, Security, analytics etc. • Support the migration of customer workloads to the public cloud; Build out target public cloud architectures for existing on-premises customer workloads that will be moved. • Support analysis of applications targeted at migration to the public cloud. • Create architecture diagrams of target public architecture based on best-practices and with customer requirements in mind; walkthrough diagrams with customer and gain buy-in. • Perform migration from on premises environments into Azure using 6R techniques such as Rehosting, Re-platforming, Refactoring, etc. depending on the customer’s needs. • Build and maintain security, network and systems management applications within an AWS and/or Azure environment. • Implement availability, scalability, and performance plans for AWS managed service environments. • Implement processes and quality improvements through task automation: Implement Infrastructure-as-code (IaC), automate security controls and alerts as well as routine maintenance tasks. • Work closely with a team of architects, engineers, and developers to create functional design specifications. • Lead and develop best practices for larger Cloud Engineering team. • Closely coordinate with DevOps team on additional cloud automation above the infrastructure layer. • Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud. • Responsible for design, development, and architecture of Cloud solutions. • Work closely with developers and engineers to recommend and design database or data storage solutions that effectively reflect our business needs, security, and service level requirements. • Manage the migration of existing databases from on premise to cloud using various tools provided. • Review coding done to advance application upgrade, extension, or other development. • Analyze application for data integrity issues. • Mentor less experienced technical staff; may use high end development tools to assist or facilitate development process. • Development of automated solutions to monitor and support our software development and release processes.

Role Description The Service Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries and issues and identifying root causes to ensure permanent resolution for assigned Clients. Provides secondary support for other Service Coordinators in their local “pool”. Key Duties & Responsibilities - Respond and resolve general and complex issues and inquiries and ensure that the issues are resolved at “root cause”. - Maintain and monitor the relationship with our clients, continuously assessing strengths, weaknesses, up-sell opportunities and threats. - Share information with the leadership and client service team to strengthen client relationships. - Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints. - Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations. - Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions. - Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs. - Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends. - Proactively provide clients with Livingston information based on needs identified during reactive client contacts. - Report client issues or concerns back to respective appropriate team member/department and work collaboratively to resolve to the client’s satisfaction. - Recognize when issues have not been resolved to client satisfaction and escalate matters as appropriate. - Handle Trade Compliance verification (audits). - Attend face-to-face client meetings as required and may be required to conduct client exit interviews. - Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys. - Document all client interactions in required systems. - Other duties as assigned by management. Qualifications - Superior client service aptitude. - Strong written and verbal communication skills; comfortable interacting with both internal and external clients. - Good problem solving, judgement, analytical and decision-making skills. - Strong initiative skills with the ability to prioritize workload. - Good cross-functional, “team” player. - A solid foundation of operating systems knowledge. - Sound Livingston solution and technology knowledge and expertise. - Customs brokerage experience. - Proficient in Windows-based applications. - Knowledge of Customs requirements, procedures and regulations. - Proficient knowledge of Harmonized Tariff Schedule and regulations required. - Maintain a professional and business-like appearance. - Familiar with industry related websites to search for information to provide to clients. Requirements - 2 years of related experience. - High School/GED or equivalent. - Associates Degree or post-secondary education. Competencies - Business Acumen and Straight Talk. - Agility. - Customer First Focus. - Inclusion and Collaboration. - Accountability. - Leading and Developing. Company Description We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.