TBD - Posting for EMEA/APAC/ LATAM/ Canada & Mexico

• Understand partner and customer business needs and translate them into technical specifications and deployment plans • Configure and customize AI agent solutions, ensuring seamless integration with existing platforms (CRMs, booking tools, payment systems) • Own implementations end-to-end — from kickoff through go-live — managing stakeholders and driving projects to completion • Serve as the technical point of contact in partner conversations; present solutions confidently with minimal oversight • Identify and mitigate technical risks throughout the implementation lifecycle • Contribute to building scalable deployment practices as the team grows

• Join sales calls as the subject matter expert and lead technical demos for the Voices Recording Studio to build client trust and drive conversions. • Define and confirm technical requirements—including formatting, metadata, and JSON structures—during the RFP and project intake phases. • Curate and organize our resale data library, acting as the 'Source of Truth' to provide accurate samples and data-driven proposals for the sales team. • Review internal contracts to ensure technical feasibility and work closely with Legal and Finance teams to minimize operational risk. • Distinguish between flexible 'alternative' suggestions and 'strict' technical requirements to ensure project deliverables align perfectly with client infrastructure.

• Works across a broadly cross-functional, cross-solution team to design solutions matched with each client’s specific business needs • Engages with business and technical stakeholders to understand requirements and deliver solutions that drive business value • Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution • Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers • Interacts directly with Blue Yonder’s Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc. • Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) • Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents • Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers • Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs.