• Join sales calls as the subject matter expert and lead technical demos for the Voices Recording Studio to build client trust and drive conversions. • Define and confirm technical requirements—including formatting, metadata, and JSON structures—during the RFP and project intake phases. • Curate and organize our resale data library, acting as the 'Source of Truth' to provide accurate samples and data-driven proposals for the sales team. • Review internal contracts to ensure technical feasibility and work closely with Legal and Finance teams to minimize operational risk. • Distinguish between flexible 'alternative' suggestions and 'strict' technical requirements to ensure project deliverables align perfectly with client infrastructure.

• Works across a broadly cross-functional, cross-solution team to design solutions matched with each client’s specific business needs • Engages with business and technical stakeholders to understand requirements and deliver solutions that drive business value • Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution • Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers • Interacts directly with Blue Yonder’s Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc. • Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) • Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents • Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers • Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs.

• Act as part of a Services team, work productively with Consultants, Engineers and Project Managers, and other internal & external interfaces to ensure customer success • Provide technical support for proof of concepts and demonstration/prototypes • Work with Pre-Sales and Account Managers on opportunities within the country, engage early in the process with internal or external customer stakeholders to support the analysis of the customer’s business goals, objectives and needs • Provide input into and generate documentation to support rough order of magnitude (ROM) and Statement of work (SOW) creation • Establish, build and maintain effective relationships with internal or external customers technical peers • Set and manage stakeholders' expectations, demonstrating thought leadership to effectively influence key contacts and recommend solutions • Understand the context of the customer project, its contract type, key deliverables and the engagement model • Lead the application of Solution Definition, Systems Architecture, and Solution Enablement elements • Provide accurate and timely information to project management team and contribute to project support documentation.

Role Description The Solutions Development Engineer is a key technical contributor tasked with transforming the way we deliver Managed Services by creating and implementing cutting-edge cloud solutions. This pivotal role demands a deep understanding of cloud technologies, including Azure, AWS, and M365, and a strong commitment to solving technical challenges while ensuring service excellence. As a Solutions Development Engineer, you will play a central role in crafting and deploying cloud solutions that address the evolving requirements of our managed clients. You will closely collaborate with the Solutions Development Architect to ensure that our Managed Cloud Services are at the forefront of industry standards in terms of performance, scalability, security, and compliance. Your responsibilities will include: - Building and deploying cloud solutions - Diagnosing and resolving technical issues - Automating processes for improved efficiency - Monitoring and optimizing cloud service performance - Seamlessly integrating these services into our existing systems Qualifications - 5+ years of combined IT Infrastructure, cloud (Azure/AWS), and workplace (Microsoft 365) experience - Proven experience in cloud service development and deployment - Proficiency with either Python or PowerShell (extra points for both) - In-depth knowledge of cloud services: Application integration, functions, Cloud Databases, data warehouse and analytics, Machine Learning, Developer Tools, Security, and identity management - Strong knowledge of Infrastructure as Code (example: Terraform / Azure RM/Bicep, CloudFormation) - Strong analytical and problem-solving skills - Excellent interpersonal and communication skills - Ability to understand and address customer needs - Strong organization skills and attention to detail - Self-interest in maintaining updated knowledge with technology (industry) best practices - Ability to work independently with minimal supervision - Positive attitude with creative thinking - Relevant cloud certifications (e.g., AWS Certified Cloud Engineer, Azure Administrator) - Experience with project management methodologies is a plus - Nice to have - Managed Service operations/ITIL experience Requirements A reasonable estimate of the current base pay range for this position is $91,200 to 114,000 annually. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. Benefits - You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success - At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other - Plan your workdays in a way that suits you best - Proudly recognized as a Great Place to Work for 20 consecutive years - We are committed to an inclusive culture where every team member can be their authentic self Company Description We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.