Role Description This is a remote position. At Quiq, we aim to provide exceptional conversations, whether through humans or AI Assistants. Our Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models. Our customers include some of the world's largest enterprises, and we're dedicated to helping them solve their toughest challenges. Your Role as a Program Manager: As a Program Manager you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, expectations, resource planning, customer satisfaction, and long-term business value. As a team member in the newly developed Program Management team, you will also help define the PMO function as we continue to grow and evolve. - Program Management: Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach. - Customer Engagement: Build and maintain strong relationships with key stakeholders, including senior leaders, project managers, workflow owners, and creators, serving as the primary point of contact for all project-related activities. Assist with education on the nuances of AI and AI Assistants as well as the tuning and ongoing ownership of the Quiq application. - Workshop ownership and execution: Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers. - Provide recommendations and guidance on product capabilities: Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on what product capabilities to support best in class customer service. - Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes. - Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales. - Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards. - Steering Committee Ownership: Provide regular project updates to key senior stakeholders within Quiq and the customer. - Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders. - Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership. - Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation and execution of follow on projects to grow value within the customer. Qualifications - 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry. - Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences. - Deep understanding of Consumer Customer Service best practices and strategies. - Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable. - Willingness to travel up to 20% of the time. - Strong understanding of project management methodologies and tools. - Excellent leadership and team management skills. - Superior communication and interpersonal abilities. - Proven ability to manage multiple projects simultaneously. - Experience building project delivery methodologies and processes. - Strong passion for working with large enterprise companies. - Strategic thinker with a client-centric approach. - Highly organized with keen attention to detail. - Adaptive to changing priorities and able to thrive in a fast-paced environment. - Strong problem-solving capabilities and a proactive attitude. - Passion for building and testing new processes. Benefits - Market-competitive total compensation package. - 100% company paid family medical and 100% individual dental and vision insurance coverage. - Flexible, unlimited vacation policy. - Stock options. - Strong company culture.

Role Description This is more than a program supervisory (mid-level supervisor) role — it’s an opportunity to lead with purpose, elevate clinical quality, and support meaningful outcomes for children and families. At CSD, Clinical Leaders are trusted mentors, collaborators, and culture carriers who guide Behavior Specialists while advancing their own professional growth toward BCBA certification and beyond. As a Clinical Leader, you will: - Coach and support Behavior Specialists through in-field coaching, feedback, and performance evaluation - Conduct regular home and community visits to ensure fidelity of clinical programming - Provide individualized parent education aligned with treatment goals - Monitor documentation quality, lesson plans, and service utilization - Collaborate with Training and Operations teams Qualifications - Master’s degree in a related field - Relevant ABA experience - Reliable transportation - 2+ years of related professional experience implementing behavior modification intervention services OR 1 year of related professional experience implementing behavior modification intervention services and 12 semester units in applied behavior analysis OR you are a Board Certified associate Behavior Analyst Requirements - Passionate about clinical quality and developing Behavior Specialists - Value structure, accountability, and evidence-based practice - Enjoy balancing supervision, collaboration, and hands-on clinical leadership - Actively pursuing or preparing for BCBA certification - Thrive in a role where your guidance directly impacts client outcomes and team success Benefits - Competitive compensation based on experience - Paid drive time & mileage reimbursement - Company-issued cell phone - Tuition reimbursement or fully funded college credits through the Dreams Come True Program - In-house clinical training (CSD University) opportunities - Structured mentorship from senior clinical leaders - Clear pathways toward BCBA certification and advanced clinical roles Company Description At Center for Social Dynamics (CSD), we believe in possibilities. From a child’s first session to every milestone after, we’re building futures filled with play, progress, and joy. We meet kids where they are — at home, in schools, in the community — and help them grow through Applied Behavior Analysis (ABA). Every day is about connection, compassion, and celebrating breakthroughs big and small. We live our TRUE values: Transparency, Respect, Understanding, and Excellence. It’s not just how we work — it’s who we are. At CSD, we don’t just change lives. We light them up.

Role Description We are seeking an Associate Technical Program Manager to join the team, operating at the intersection of Engineering, Customer Success, and cross-functional teams. This individual will be working with Engineering teams, Technical Account Managers, Security, SRE, and GGS teams. This candidate plays a critical role in ensuring the successful and timely delivery of cloud operations projects aligned with Guidewire goals and priorities. The Associate TPgM will serve as a trusted partner driving alignment on priorities, owning execution plans, and proactively identifying and removing roadblocks to delivery. This person is fully accountable for end-to-end delivery, from planning, and risk mitigation, ensuring outcomes meet both technical and business objectives. The primary objective will be to manage small technical projects for Guidewire Cloud. These initiatives encompass a wide spectrum of critical areas, including but not limited to: - Building and optimizing cloud infrastructure - Onboarding new customers - Enforcing cloud compliance standards - Executing decommission strategies This role requires a technical background, good communication skills, and the ability to exercise judgment within defined procedures and practices to determine appropriate action. The ideal candidate thrives in a dynamic environment, applies learned techniques, contributes bringing structure to ambiguity, and is passionate about innovation and execution excellence. Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred. - Minimum 1 year of experience managing small projects. - Experience leading projects using Cloud Technologies. Knowledge of Guidewire Cloud is a plus. - Understanding of agile tools and concepts. - Proficient communication and interpersonal skills. - Professional Program/Project Management certifications a plus. - Familiarity with Jira, Confluence, Monday, Aha, or other project tracking and reporting tools is a plus. Requirements - Manage small projects from start to finish independently, being responsible for the scope, complexity, and impact. - Coordinate work between 2–3 related functional areas, working closely with Engineering, Customer Success, and internal teams. - Identify common risks and define a remediation plan aligning the different stakeholders. - Build and maintain basic project schedules, highlighting key tasks, milestones, and dependencies. - Provide meeting notes for the team and regular updates of the project health for key stakeholders. - Work with senior TPgMs on the coordination of dependencies, blockers, or risks. - Assess the effectiveness of existing processes and suggest small tweaks to save time. - Onboard new teammates and turn repeat questions into quick guides. Benefits - The US base salary range for this full-time position is $90,000 - $175,000. - Base pay will depend on experience, skills, education, training, and location. - Eligible for benefits that support health and well-being including health, dental, and vision insurance. - Paid time off and a company-sponsored retirement plan. - Some roles may be eligible for the annual company bonus plan, commissions, and/or long-term incentive awards.

Role Description We're seeking someone to join our Finance Process Optimization as a Finance Program Manager to serve as the key point of contact across Finance functional groups (e.g. Product Control, Regulatory Reporting, Treasury, Financial Planning & Analysis) and partner with line of businesses (e.g. ISG, Wealth Management, Investment Management) and supporting functions (e.g. Operations, Technology, Risk, Legal and Compliance) during all phases of the program lifecycle. The Program Manager will play a critical role in developing and managing program oversight of end-to-end process optimization efforts across Finance through: - Process identification - Process mapping - Identification of areas of opportunities - Handover and tracking of key delivery metrics This role requires a blend of strategic oversight, disciplined execution, and a proactive approach to drive alignment, manage complex dependencies, and ensure successful delivery of multi-workstream initiatives focused on process improvement within the Finance Division. In the Finance division, we act as a partner to business units around the globe by providing management, review, analysis and advisory services of the Firm's financial and capital resources. This is an VP level position within our Portfolio & Change Management Job Family which manages strategic change management, process re-engineering, and establishment of control procedures for projects with a focus on milestone delivery across projects, managing risks and issues that impact program objectives and facilitating communication across related projects and impacted stakeholders to keep programs on track. What you will do in the role - Collaborate with a varied group of colleagues in Finance and across the Firm. - Support end-to-end processes and/or programs that require complex decision making, advanced understanding of client and stakeholder needs and subject matter expertise. - Drive coordination across multiple Finance functions (e.g. Product Control, Legal Entity Control, Regulatory Reporting, Treasury, etc.) and partner with impacted key stakeholders to ensure initiatives align with Finance strategic priorities. - Establish and chair cross-functional program governance forums; ensure decisions, risks, and dependencies are effectively documented, tracked, and communicated. - Oversee project execution across all workstreams, ensuring adherence to agreed timeline, scope, and budget, with a focus on outcomes and business readiness. - Support development and delivery of structured program updates, dashboards, and executive summaries for Finance Leadership, Steering Committees, and C-suite stakeholders. - Support the adoption of a designed process optimization framework, including intake, prioritization, lifecycle governance, and metric tracking and reporting. What you will bring to the role - 5+ years of experience in consulting, process optimization, transformation from a program management perspective. - Strong understanding of Finance functional area, industry, and competitive environment and technical skills, including risks and key regulations relevant to the division. - Proven experience in executing multiple end-to-end process re-engineering initiatives. - Demonstrated success leading programs that span multiple divisions and jurisdictions. - Strong executive presence, communication and stakeholder management skills. - Proven ability to balance strategic thinking with tactical delivery discipline. - Strong interpersonal communication skills. Ability to build relationships with stakeholders across the organization. - Strong business analysis and business process management skills. - Strong foundation in Excel, PowerPoint, program management, and AI skills to assist with data analysis, managing programs, and building presentations for senior management. Preferred Qualifications - Background in Finance or Finance related functions. - Program management experience and/or certifications. Benefits - At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. - Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - guide the decisions we make every day. - Opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. - Comprehensive employee benefits and perks in the industry. - Ample opportunity to move about the business for those who show passion and grit in their work. Company Description Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. For more information, please visit: Morgan Stanley EEO .