AstroHire

Role Description This is a remote position. At Quiq, we aim to provide exceptional conversations, whether through humans or AI Assistants. Our Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models. Our customers include some of the world's largest enterprises, and we're dedicated to helping them solve their toughest challenges. Your Role as a Program Manager: As a Program Manager you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, expectations, resource planning, customer satisfaction, and long-term business value. As a team member in the newly developed Program Management team, you will also help define the PMO function as we continue to grow and evolve. - Program Management: Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach. - Customer Engagement: Build and maintain strong relationships with key stakeholders, including senior leaders, project managers, workflow owners, and creators, serving as the primary point of contact for all project-related activities. Assist with education on the nuances of AI and AI Assistants as well as the tuning and ongoing ownership of the Quiq application. - Workshop ownership and execution: Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers. - Provide recommendations and guidance on product capabilities: Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on what product capabilities to support best in class customer service. - Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes. - Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales. - Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards. - Steering Committee Ownership: Provide regular project updates to key senior stakeholders within Quiq and the customer. - Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders. - Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership. - Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation and execution of follow on projects to grow value within the customer. Qualifications - 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry. - Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences. - Deep understanding of Consumer Customer Service best practices and strategies. - Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable. - Willingness to travel up to 20% of the time. - Strong understanding of project management methodologies and tools. - Excellent leadership and team management skills. - Superior communication and interpersonal abilities. - Proven ability to manage multiple projects simultaneously. - Experience building project delivery methodologies and processes. - Strong passion for working with large enterprise companies. - Strategic thinker with a client-centric approach. - Highly organized with keen attention to detail. - Adaptive to changing priorities and able to thrive in a fast-paced environment. - Strong problem-solving capabilities and a proactive attitude. - Passion for building and testing new processes. Benefits - Market-competitive total compensation package. - 100% company paid family medical and 100% individual dental and vision insurance coverage. - Flexible, unlimited vacation policy. - Stock options. - Strong company culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AstroHire LLC is seeking a Human Resources Generalist – Onboarding Specialist to support the onboarding and HR compliance needs of our consulting clients. This role manages remote onboarding processes for newly hired employees across multiple client organizations, ensuring employment documentation is accurate, complete, and compliant with federal and state requirements. The HR Generalist will work closely with client hiring managers and the consultancy team to deliver a smooth and professional onboarding experience using digital HR platforms and remote onboarding tools. This is a fully remote contractor role supporting HR service delivery for client organizations. This role is ideal for HR professionals with experience in: - HR Generalist responsibilities - Remote employee onboarding - Multi-state employment documentation - HR compliance and onboarding paperwork - HRIS platforms such as ADP, BambooHR, iCIMS, Momentive Software (Community Brands), or Dayforce HCM - Background check coordination and onboarding administration - Client-facing HR support or HR consulting environments - Managing onboarding processes across multiple organizations Key Responsibilities - Manage end-to-end onboarding processes for new hires across multiple client organizations - Serve as the primary onboarding contact for client hiring managers and newly hired employees - Prepare and distribute employment documentation, onboarding packets, and policy acknowledgements - Track onboarding completion and ensure documentation is submitted prior to employee start dates - Coordinate remote onboarding workflows using HR systems and electronic onboarding tools - Guide employees through virtual onboarding processes, including document completion and policy review - Facilitate virtual orientation sessions when required - Ensure completion of required employment forms including Form I-9, W-4, and applicable state employment documentation - Prepare and distribute onboarding documentation such as wage notices and state tax withholding forms, drug testing consent forms, and background check authorization forms - Maintain employee records within HRIS or client HR systems - Support compliance with federal, state, and local employment regulations - Learn and apply employment and wage documentation requirements across multiple states - Prepare required state onboarding forms and wage notices when applicable - Collaborate with client hiring managers, payroll providers, and internal consulting staff - Coordinate onboarding timelines and employee start dates - Respond to employee and client questions regarding onboarding processes - Occasionally coordinate or complete background checks and reference verification on behalf of clients - Assist with benefits enrollment coordination and onboarding administration - Support continuous improvement of the consultancy’s HR onboarding processes and services Qualifications - Associate’s degree (two-year degree) in Human Resources, Business Administration, or related field, or equivalent experience - 2–4 years of HR experience, preferably in onboarding or HR operations - Experience onboarding employees remotely using digital HR tools and online platforms - Ability to learn and apply multi-state employment onboarding requirements - Hands-on experience working with HR systems such as ADP, BambooHR, iCIMS, Momentive Software (Community Brands), Dayforce HCM - Strong organizational skills and attention to detail - Excellent communication and client service skills - Ability to work independently in a remote environment while supporting multiple clients Preferred Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field - HR certification such as SHRM-CP, SHRM-SCP, PHR, SPHR - Experience working in HR consulting firms, staffing agencies, or professional services environments - Experience supporting multiple clients or multi-location organizations - Bonus: Certification as a Tribal Human Resources Professional (THRP) through the National Native American Human Resources Association (NNAHRA) Key Skills - Remote Employee Onboarding - HR Compliance & Documentation - Multi-State Employment Requirements - HRIS Administration