• Conduct architectural discovery sessions and Design-and-Build workshops • Lead the implementation of OpenShift Virtualization • Plan and execute large-scale VM migrations using MTV • Build and maintain automated deployment pipelines • Act as a technical liaison between the customer and Red Hat Product Engineering • Lead a team of consultants on-site providing technical oversight

Role Description The Lead Architect is a hands-on technical leader responsible for defining and delivering end-to-end solution architecture for complex client and internal initiatives. The role drives technical direction across teams, ensures solutions are scalable, secure, and maintainable, and guides delivery teams to build high-quality solutions aligned with enterprise modernization goals. Success is measured by both architectural quality and production outcomes, with the role remaining primarily focused on hands-on solution engineering and minimal delivery support. Occasional travel may be required, such as for engagement kickoffs. Key Responsibilities - Own end-to-end solution architecture for a domain or major initiative, including integrations, data flows, and non-functional requirements - Define and govern architecture for large-scale, distributed, cross-platform systems - Translate business goals into a pragmatic technical roadmap with product and engineering leadership - Lead architecture and design reviews; document key decisions, trade-offs, and guardrails - Stay hands-on through prototypes, reference implementations, and technical spikes to mitigate risk - Establish and enforce engineering standards across APIs, testing, CI/CD, and secure-by-default practices - Embed operability by design, including observability, resilience, runbooks, and incident readiness - Serve as a technical escalation point and drive root-cause analysis and systemic remediation - Contribute across the SDLC, including estimation, design, and delivery - Mentor senior engineers and emerging architects - Support pre-sales with solution architecture and effort estimation - Continuously evaluate and adopt new technologies and patterns - Leads and mentors a team of architects, providing architectural oversight across multiple programs to drive consistency, scalability, and adherence to engineering best practices. Qualifications - Bachelor’s degree / 4-year college degree in Computer Science, or equivalent work experience - 15+ years of software development experience - 12+ years of strong hands-on experience in .NET / .NET Core / C# - 5+ years of experience as a Practice Architect, or Lead Architect - 5+ years of experience with Azure or AWS (Azure preferred for .NET-centric ecosystems) Technical Skills and Experience - Expert-level software engineering with proven experience designing and governing architectures for distributed systems - Deep expertise in .NET / .NET Core / C#, including refactoring mature codebases, performance tuning, and pragmatic framework evaluation - Strong command of ASP.NET Core, Web APIs, RESTful services, and microservices architectures - Ability to define and enforce quality strategies across teams - Hands-on contributor through prototyping, reference implementations, deep code reviews, and critical-path development - Relevant technical certifications (Cloud, Architecture, or Development) are a plus - Experience with CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools - Advanced DevOps practices including CI/CD strategy, IaC, release safety, environment strategy, and scalable automation - Experience with containerization (Docker, Kubernetes) - Strong understanding of security, identity, compliance, and secure-by-default practices - Full-stack solution design capability across frontend, backend, integration, and data layers - Ability to establish architectural patterns that improve maintainability, reduce coupling, and enable independent team delivery - Strong experience with Azure or AWS (Azure preferred), including cloud-native design patterns, security/identity, networking, deployment scalability, and cost awareness - Ability to define cloud reference architectures and guide tradeoffs across reliability, performance, and delivery speed - Hands-on experience building, operating, and troubleshooting production cloud workloads using observability tools - Sets expectations for responsible AI tool usage across teams - Evaluates and enables adoption of AI tools that improve developer productivity and quality - Defines architectural patterns for integrating AI services with appropriate governance and monitoring Professional Expectations - Owns technical direction and outcomes for a program or domain - Influences across teams and stakeholders through strong communication and technical credibility - Accountable for production outcomes, including reliability, security, and performance - Acts as a force multiplier through mentoring, coaching, and reusable reference solutions - Maintains hands-on engagement to ensure architectural decisions translate into successful delivery - Experience working with an Agile methodology and iterative development - Experience with practices such as unit testing, static analysis and build automation - Experience in mentoring and coaching employees, with excellent leadership skills Job Type & Location This is a Permanent position based out of Baltimore, MD. Pay and Benefits The pay range for this position is $160,000.00 - $225,000.00/yr. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 26, 2026.

Role Description We are looking for a highly skilled Cisco UCCE & CCaaS Subject Matter Expert to join our growing team in Colombia. In this role, you will serve as a key technical authority, bridging on-premise contact center infrastructure with modern cloud-based CCaaS architectures. You will work closely with business, product, and infrastructure teams to deliver scalable, high-performing contact center solutions for our clients. - Designing, developing, and supporting UCCE ICM routing scripts and CVP Studio IVR flows, ensuring optimized call routing strategies aligned with business needs. - Providing L3/L4 technical support, performance tuning, and troubleshooting for UCCE and CVP environments, including voice gateways, SIP trunks, and dial plan design. - Supporting and leading CCaaS migration, hybrid, and transformation initiatives, working with platforms such as NICE CXone, Genesys Cloud, or equivalent solutions. - Collaborating with cross-functional stakeholders to deliver contact center integrations with CRM systems, third-party applications, and cloud platforms. - Documenting technical solutions, leading architecture discussions, and ensuring high availability, scalability, and disaster recovery design for enterprise contact centers. Qualifications - 9–10 years of hands-on experience with Cisco UCCE architecture, including ICM scripting, CVP Call Studio, VXML flows, Cisco Finesse/CTI OS integrations, and CUIC reporting. - Proven experience with voice infrastructure including Cisco CUCM, SIP connectivity, voice gateways (ISR/CUBE), and a deep understanding of contact center signaling concepts. - Practical knowledge of CCaaS platforms such as NICE CXone, Genesys Cloud, or equivalent, including omni-channel routing, IVR/Flow Designer concepts, and cloud reporting. - Strong communication, documentation, and stakeholder management skills, with the ability to work effectively across technical and non-technical teams. - Cisco certifications such as CCNP or CCIE Collaboration are a plus, along with experience in cloud contact center transformation programs. Benefits - Free access to learning platforms – Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more. - Career acceleration programs – From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise. - Well-being Hub – The global Well-Being Hub connects employees across various facets of well-being: work-life balance, working hours and network growth. - Mentoring programs – Capgemini empowers women at all career stages with programs spanning STEM education to career reentry. We value mentorship for fostering professional growth and empowerment within our engineering community.

Role Description As a Domain Architect, you’ll be part of our Corporate Information Technology team working as a remote employee. Responsible for engaging stakeholders, customers, providing technical and functional expertise to provide vision, oversight, and coordination across portfolio of technical solutions being developed in that domain. Develops, maintains, and communicates processes and standard practices related to the high-level design, development, and implementation of solutions across portfolio of projects and enhancements in the domain. Ensures solutions meet business needs along with architecturally significant functional and nonfunctional requirements. Works with the business to define technology roadmaps. Helps to ensure outside partners are educated on approved technical solutions and works with those partners to ensure requirements are met. You’ll get to: - Translate business domain understanding and context to technical capabilities for technical architects and development teams. - Collaborate with business relationship managers and business stakeholders to understand business requirements, identifying solution gaps and available capabilities, and defining solutions to meet the business need. - Research the market and approve Make vs Buy options to meet business requirements. - Document high level design of solutions. - Define the effort and skills required to implement solutions. - Ensure work scope is maintained and solutions are implemented, managing approved Changes. - Conduct application scan and risk review to validate privacy, security, and risk policies are met. - Examine the current systems architecture and work with business and technical staff to recommend solutions that result in more effective systems. - Guide on how to leverage technology to solve a business problem. - Work closely in collaboration with Enterprise Architecture to shape EA guardrails, standards and patterns. - Understand and align solutions with Enterprise Architecture principles, guardrails, standards, patterns, and frameworks. - Work with outside partners to ensure SBD requirements are met. Qualifications - Technical Skills: - Blue Yonder (Version 8.2)/JDA - MOCA, Report Writer, Jasper, Java, C+, .NET - Blue Yonder/JDA - Integration Technologies and tools - Blue Yonder/JDA – System Setups and Configuration - SQL (Oracle or SQL Server) - Version Control (SVN) - Integration Technologies - Infrastructure technologies, including cloud computing / SaaS / IaaS / PaaS technologies - Service Oriented Architecture (SOA) - Big Data Analytics, Data Architecture & Modeling - Web/Mobile Technologies - Expertise in application technologies/platforms/capabilities with a broader understanding of the overall environment - Education/Experience: - Undergraduate degree and 8-10 years relevant experience, or - Graduate degree and 6-8 years relevant experience. Benefits - Competitive salary and a comprehensive benefits plan, including: - Medical, dental, life, vision, wellness program, disability, retirement benefits - Employee Stock Purchase Plan - Paid Time Off, including paid vacation, holidays & personal days - Tuition reimbursement - Discounts on Stanley Black & Decker tools and products - Discount programs for many other vendors and partners - Career Opportunity: Career paths aren’t linear here. - Learning & Development: Access to a wealth of state-of-the-art learning resources. - Diverse & Inclusive Culture: A respectful and fun workplace. - Purpose-Driven Company: Opportunities for volunteerism and sustainable business practices.