• Facilitate business process reviews to identify customer requirements and processes • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Develop technical requirements and specifications for customers and the technical delivery team • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage aspects of projects and customer communications • Deliver customer end user training and documentation • Oversee and be accountable for the successful completion of all aspects of assigned projects • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership and management • Architect and build best-in-class implementations of Service Cloud • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows) • Understand and leverage Salesforce Platform to implement scalable solutions • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers • Acquire new technical expertise and understanding of latest Salesforce features and major launches • Understanding of contact center routing strategies in Salesforce and Amazon Connect

Role Description We're seeking an experienced Salesforce Consultant, with extensive experience in hands-on development and solutions architecting, to step in as a true extension of our team and lead the implementation and optimization of our Salesforce CRM and Service Cloud environment. This role will begin as a contracted position. If FEDlogic determines there is a need for a permanent position, then this role can be converted to a fully employed position. The right person brings deep, hands-on implementation experience with B2B2C, telephony-integrated service environments (e.g telehealth, EAP vendors, financial wellness benefit providers, or similar) and will be ready to move quickly from discovery to execution. Responsibilities - Audit current Salesforce environment and quickly build a strong working knowledge of existing business processes. - Complete and optimize a CRM and Service Cloud implementation centered on exceptional customer service delivery and an intuitive internal user experience. - Configure and optimize Salesforce Scheduler, omnichannel routing, and AWS telephony integration to support our telephony-based service model. - Build and refine Tableau reporting and dashboards that give our employer clients meaningful visibility into employee engagement and program utilization. - Implement and manage third-party Salesforce applications, including survey tools and external web form solutions. - Configure and deploy Salesforce chatbot functionality in support of client employee self-service. - Collaborate on integration architecture connecting Salesforce to external platforms via native integration, middleware, and/or APIs. - Assist data hygiene efforts to ensure a clean, reliable implementation foundation. - Develop clear, thorough technical documentation throughout every phase of the project. - Develop technical process documentation, identifying necessary changes to existing workflows and planning and developing new ones. - Build end-user training materials and support the internal team onboarding to the platform. - Apply change management best practices to support adoption across our team. - Provide ongoing support for daily users, administrators, and leadership to ensure usability and stability. - Serve as a strategic thought partner by asking the right questions to help our team brainstorm, align on strategies, and make confident decisions before development moves forward. Qualifications - Demonstrated Salesforce implementation experience in B2B2C, telephony-based service environments is preferred (e.g. telehealth, EAP, benefits navigation, financial wellness, or similar industries strongly preferred). - Hands-on experience with Service Cloud, Agentforce, Salesforce Scheduler, omnichannel configuration, surveys, reporting, and case management workflows. - Proven experience developing, stabilizing, and troubleshooting Service Cloud Voice/AWS telephony environments. - Proficiency with Tableau for client-facing reporting and utilization dashboards. - Experience configuring Salesforce chatbot and webforms. - Familiarity with third-party Salesforce apps for surveys and external web forms. - Experience integrating Salesforce with AWS telephony systems and external platforms via APIs or middleware. - Strong data migration and data hygiene experience. - Familiarity with HIPAA-adjacent or sensitive data environments and privacy-conscious implementation and compliance practices. - Excellent project management skills with a transparent, organized approach to tracking progress, communicating status, and managing scope. - Exceptional technical documentation skills. - A natural ability to ask the right questions, facilitate alignment, and help teams think through strategy before committing to development. - Strong communication skills across both technical and non-technical stakeholders. - Salesforce certifications a plus; proven delivery track record required. - Experience with building training documentation as well as offering continual training support for our team. Requirements - A Bachelor’s degree in Computer Science, Information Technology, or a related field is required. - 10+ years of work experience in IT, with 5+ years in a senior architecture role, IT leadership, or management. - Strong experience in data modeling, data warehousing, data lakes, ETL/ELT processes, and data governance frameworks. - Proficiency in designing enterprise-wide systems, cloud architecture, microservices, containerization, and API design. - Expert-level knowledge of SQL and programming languages. Preferred Qualifications - Master’s degree (MS or MBA) in Information Systems or Data Science preferred. - Certifications: TOGAF 9, (Enterprise Architecture), AWS Certified Solutions Architect - Professional, Google Cloud Professional Cloud Architect, or CISSP (Security). What Makes This Role Different This is a hands-on partnership. You'll work directly with our leadership and operations teams, and your work will directly shape the experience our team delivers to employees and the data our clients rely on. We move quickly, communicate openly, and value people who do the same.

• Configure and deliver Salesforce solutions aligned to documented user stories and approved designs • Set up and enhance objects, fields, page layouts, record types, and security models • Build and manage flows, validation rules, assignment rules, and declarative automation • Develop reports and dashboards aligned to business needs • Assist with minor development tasks (Apex triggers/classes, Lightning Web Components) under senior guidance • Support UAT cycles, defect resolution, and configuration updates • Contribute to technical documentation, configuration notes, and release artifacts • Ensure all work follows Salesforce best practices and internal governance standards

Role Description SpotOn is looking for a highly skilled and motivated Senior Salesforce Developer to join our growing team. In this role, you will design, develop, and enhance Salesforce solutions that support business operations and drive scalable growth across the organization. It's a remote opportunity. - Collaborate with product and cross-functional teams to analyze business requirements. - Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products. - Participate in technical design sessions; develop technical solution documentation aligned with the business objectives. - Build and maintain, document, custom Lightning Web Components (LWC). - Develop and maintain Visualforce pages, Apex classes, triggers, workflows, and other Salesforce components. - Create and manage custom objects, fields, formulas, validation rules, and other Salesforce data structures. - Customize and extend Salesforce using declarative tools such as Process Builder, Flow, and Lightning App Builder. - Integrate Salesforce with external systems and third-party applications using APIs and web services. - Perform data migrations and data quality management tasks in Salesforce. - Collaborate with administrators to ensure system stability, security, and scalability. - Execute test plans and build automated test plans to ensure quality delivery. - Follow coding standards and participate in code reviews to ensure appropriate design patterns are followed. - Follow Salesforce/SpotOn best practices, ensuring code documentation. - Lead troubleshooting sessions, and resolve any issues encountered during development or implementation with your peers. - Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions. Qualifications - Minimum of 5 years of experience in Salesforce solution development. - Deep understanding of the Salesforce platform (Sales Cloud, Service Cloud, Order Management System), including Lightning Web Components, Apex, Visualforce, and Lightning Experience. - Configuration experience using the Salesforce point-and-click application administration interface, and understanding of the object/data models. - Extensive experience working with APIs and integrating systems, including BOOMI and/or Mulesoft. - Ability to perform automated testing and write unit tests. - Experience in CICD pipeline usage and management (Gearset/Flosum). - Experience with Java, Python, or other object-oriented languages and related frameworks is advantageous. - Excellent command of written and spoken English (min. B2 level). - Experience in working in small remote teams and with version control systems (and if that’s Git, even better!). - Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, Rally or Agile Accelerator. - High-level troubleshooting skills to address and resolve issues effectively. - Self-starter that prides themselves on quality deliverables. - Active Salesforce certifications or ability to achieve relevant certifications upon hire. Benefits - Fully paid healthcare insurance (Mediclaim). - Relocation Package. - 12 company holidays, sick time, and volunteer time off. - Employee Resource Groups to build community and inclusion at work. - Tuition reimbursement for up to $1,000 per calendar year to assist with your professional development.