Role Description We're seeking an experienced Salesforce Consultant, with extensive experience in hands-on development and solutions architecting, to step in as a true extension of our team and lead the implementation and optimization of our Salesforce CRM and Service Cloud environment. This role will begin as a contracted position. If FEDlogic determines there is a need for a permanent position, then this role can be converted to a fully employed position. The right person brings deep, hands-on implementation experience with B2B2C, telephony-integrated service environments (e.g telehealth, EAP vendors, financial wellness benefit providers, or similar) and will be ready to move quickly from discovery to execution. Responsibilities - Audit current Salesforce environment and quickly build a strong working knowledge of existing business processes. - Complete and optimize a CRM and Service Cloud implementation centered on exceptional customer service delivery and an intuitive internal user experience. - Configure and optimize Salesforce Scheduler, omnichannel routing, and AWS telephony integration to support our telephony-based service model. - Build and refine Tableau reporting and dashboards that give our employer clients meaningful visibility into employee engagement and program utilization. - Implement and manage third-party Salesforce applications, including survey tools and external web form solutions. - Configure and deploy Salesforce chatbot functionality in support of client employee self-service. - Collaborate on integration architecture connecting Salesforce to external platforms via native integration, middleware, and/or APIs. - Assist data hygiene efforts to ensure a clean, reliable implementation foundation. - Develop clear, thorough technical documentation throughout every phase of the project. - Develop technical process documentation, identifying necessary changes to existing workflows and planning and developing new ones. - Build end-user training materials and support the internal team onboarding to the platform. - Apply change management best practices to support adoption across our team. - Provide ongoing support for daily users, administrators, and leadership to ensure usability and stability. - Serve as a strategic thought partner by asking the right questions to help our team brainstorm, align on strategies, and make confident decisions before development moves forward. Qualifications - Demonstrated Salesforce implementation experience in B2B2C, telephony-based service environments is preferred (e.g. telehealth, EAP, benefits navigation, financial wellness, or similar industries strongly preferred). - Hands-on experience with Service Cloud, Agentforce, Salesforce Scheduler, omnichannel configuration, surveys, reporting, and case management workflows. - Proven experience developing, stabilizing, and troubleshooting Service Cloud Voice/AWS telephony environments. - Proficiency with Tableau for client-facing reporting and utilization dashboards. - Experience configuring Salesforce chatbot and webforms. - Familiarity with third-party Salesforce apps for surveys and external web forms. - Experience integrating Salesforce with AWS telephony systems and external platforms via APIs or middleware. - Strong data migration and data hygiene experience. - Familiarity with HIPAA-adjacent or sensitive data environments and privacy-conscious implementation and compliance practices. - Excellent project management skills with a transparent, organized approach to tracking progress, communicating status, and managing scope. - Exceptional technical documentation skills. - A natural ability to ask the right questions, facilitate alignment, and help teams think through strategy before committing to development. - Strong communication skills across both technical and non-technical stakeholders. - Salesforce certifications a plus; proven delivery track record required. - Experience with building training documentation as well as offering continual training support for our team. Requirements - A Bachelor’s degree in Computer Science, Information Technology, or a related field is required. - 10+ years of work experience in IT, with 5+ years in a senior architecture role, IT leadership, or management. - Strong experience in data modeling, data warehousing, data lakes, ETL/ELT processes, and data governance frameworks. - Proficiency in designing enterprise-wide systems, cloud architecture, microservices, containerization, and API design. - Expert-level knowledge of SQL and programming languages. Preferred Qualifications - Master’s degree (MS or MBA) in Information Systems or Data Science preferred. - Certifications: TOGAF 9, (Enterprise Architecture), AWS Certified Solutions Architect - Professional, Google Cloud Professional Cloud Architect, or CISSP (Security). What Makes This Role Different This is a hands-on partnership. You'll work directly with our leadership and operations teams, and your work will directly shape the experience our team delivers to employees and the data our clients rely on. We move quickly, communicate openly, and value people who do the same.

• Configure and deliver Salesforce solutions aligned to documented user stories and approved designs • Set up and enhance objects, fields, page layouts, record types, and security models • Build and manage flows, validation rules, assignment rules, and declarative automation • Develop reports and dashboards aligned to business needs • Assist with minor development tasks (Apex triggers/classes, Lightning Web Components) under senior guidance • Support UAT cycles, defect resolution, and configuration updates • Contribute to technical documentation, configuration notes, and release artifacts • Ensure all work follows Salesforce best practices and internal governance standards

Role Description SpotOn is looking for a highly skilled and motivated Senior Salesforce Developer to join our growing team. In this role, you will design, develop, and enhance Salesforce solutions that support business operations and drive scalable growth across the organization. It's a remote opportunity. - Collaborate with product and cross-functional teams to analyze business requirements. - Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products. - Participate in technical design sessions; develop technical solution documentation aligned with the business objectives. - Build and maintain, document, custom Lightning Web Components (LWC). - Develop and maintain Visualforce pages, Apex classes, triggers, workflows, and other Salesforce components. - Create and manage custom objects, fields, formulas, validation rules, and other Salesforce data structures. - Customize and extend Salesforce using declarative tools such as Process Builder, Flow, and Lightning App Builder. - Integrate Salesforce with external systems and third-party applications using APIs and web services. - Perform data migrations and data quality management tasks in Salesforce. - Collaborate with administrators to ensure system stability, security, and scalability. - Execute test plans and build automated test plans to ensure quality delivery. - Follow coding standards and participate in code reviews to ensure appropriate design patterns are followed. - Follow Salesforce/SpotOn best practices, ensuring code documentation. - Lead troubleshooting sessions, and resolve any issues encountered during development or implementation with your peers. - Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions. Qualifications - Minimum of 5 years of experience in Salesforce solution development. - Deep understanding of the Salesforce platform (Sales Cloud, Service Cloud, Order Management System), including Lightning Web Components, Apex, Visualforce, and Lightning Experience. - Configuration experience using the Salesforce point-and-click application administration interface, and understanding of the object/data models. - Extensive experience working with APIs and integrating systems, including BOOMI and/or Mulesoft. - Ability to perform automated testing and write unit tests. - Experience in CICD pipeline usage and management (Gearset/Flosum). - Experience with Java, Python, or other object-oriented languages and related frameworks is advantageous. - Excellent command of written and spoken English (min. B2 level). - Experience in working in small remote teams and with version control systems (and if that’s Git, even better!). - Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, Rally or Agile Accelerator. - High-level troubleshooting skills to address and resolve issues effectively. - Self-starter that prides themselves on quality deliverables. - Active Salesforce certifications or ability to achieve relevant certifications upon hire. Benefits - Fully paid healthcare insurance (Mediclaim). - Relocation Package. - 12 company holidays, sick time, and volunteer time off. - Employee Resource Groups to build community and inclusion at work. - Tuition reimbursement for up to $1,000 per calendar year to assist with your professional development.

Role Description An immediate opening for a Salesforce Solutions Architect to help design and build our Salesforce platform as part of a major digital transformation. With Salesforce not yet live in production, this role offers the opportunity to shape the architecture, technical standards, and long-term design of the environment from the ground up! - Designing and leading the delivery of complex Salesforce solutions that enable the seamless delivery of services to our members through technology. - Placing Artificial Intelligence (AI) and data at the core of a unified digital origination and service model. - Serving as a strategic technical leader for unified digital origination, omni-channel service transformation, AI assisted decisioning, and real-time journey orchestration across all member touchpoints. - Establishing technical standards to ensure offerings integrate smoothly within the Salesforce ecosystem, with the goal of enhancing and streamlining both the member and user experiences. Qualifications - Deep experience designing complex, multi‑cloud Salesforce architectures with strong command of data modeling, sharing and visibility frameworks, security design, and performance-driven solution patterns. - Expertise integrating Salesforce with mission critical enterprise systems using REST/SOAP APIs, middleware such as MuleSoft, ETL tools, and event-driven patterns, including strong knowledge of authentication and identity protocols (SAML, OAuth, SSO). - Advanced proficiency in Salesforce, including case management, omni‑channel routing, console optimization, marketing automation, and designing integrated service ecosystems. - Advanced proficiency in Apex, Lightning Web Components (LWC), and declarative automation, with the ability to determine the appropriate balance between configuration and custom development. - Technical knowledge of Amazon Connect contact flows and Service Cloud Voice integrations. - Strong understanding of environment management, CI/CD pipelines, version control, release governance, and deployment methodologies that support scalable, multiteam Salesforce delivery. - Expert knowledge of platform security capabilities (TLS, SSL), data protection practices, and architectural controls necessary to maintain, monitor, and continuously strengthen a secure, compliant Salesforce environment. - Strong understanding of the Salesforce Trust Layer and secure data handling requirements for financial services. - Ability to collaborate with business leaders, engineers, and product teams to translate complex requirements into actionable architectural blueprints and drive consensus in ambiguous or high stakes environments. - Exceptional diagnostic and troubleshooting skills with the ability to resolve complex platform and integration issues across distributed systems. - Excellent written and verbal communication skills, capable of articulating architectural decisions, tradeoffs, and technical concepts to both executive and technical audiences. Requirements - A bachelor’s degree in computer science, information systems, business analytics, applied statistics, or a closely related field. - Ten years of experience related to technical Customer Relationship Management (CRM) architecture, system integration, or enterprise solutions engineering (six of which must be progressive, hands‑on experience across the Salesforce ecosystem, including platform expertise, technical architecture, solution leadership, custom development, and advanced configuration). - Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education. - Experience related to financial services is preferred. Certificates, Licenses, Registrations - Salesforce Certified Administrator and at least one consultant‑level certification (Sales Cloud or Service Cloud) required. - Salesforce Certified Data Cloud Consultant and Salesforce Accredited Financial Services Cloud (FSC) Professional certifications are highly desired but not required. - Salesforce Certified AI Consultant, Salesforce Certified Application Architect, Salesforce Certified System Architect, or Salesforce Certified Technical Architect (CTA) certifications are preferred. Job Type & Location - This is a Permanent position based out of Oklahoma City, OK. - This is a fully remote position. Pay and Benefits - The pay range for this position is $160,000.00 - $195,000.00/yr. - Competitive pay, a robust benefits package, a “smart casual dress code” and much more! Application Deadline - This position is anticipated to close on May 13, 2026.