• Lead the PCOE operating rhythm to drive execution, accountability, and alignment to business priorities. • Partner closely with Fulfillment Functions and global stakeholders to ensure focus on key delivery, cost, and productivity objectives. • Drive continuous improvement initiatives that simplify processes, improve efficiency, and strengthen execution consistency across the organization. • Oversee portfolio-level reporting and performance insights, ensuring clear visibility to execution status, risks, resource needs, and operational performance. • Lead resolution of escalated operational issues, remove barriers to execution, and drive timely closure of actions. • Apply Lean principles and operational excellence tools to improve productivity, reduce waste, and standardize ways of working. • Partner across functions to identify and deploy best practices that improve project execution and organizational performance. • Provide clear, concise communication to senior leadership on operational performance, key risks, improvement actions, and progress against priorities. • Foster a culture of continuous improvement, problem solving, and ownership across a global, diverse team.

• Lead the PCOE operating rhythm to drive execution, accountability, and alignment to business priorities. • Partner closely with Fulfillment Functions and global stakeholders to ensure focus on key delivery, cost, and productivity objectives. • Drive continuous improvement initiatives that simplify processes, improve efficiency, and strengthen execution consistency across the organization. • Oversee portfolio-level reporting and performance insights, ensuring clear visibility to execution status, risks, resource needs, and operational performance. • Lead resolution of escalated operational issues, remove barriers to execution, and drive timely closure of actions. • Apply Lean principles and operational excellence tools to improve productivity, reduce waste, and standardize ways of working. • Partner across functions to identify and deploy best practices that improve project execution and organizational performance. • Provide clear, concise communication to senior leadership on operational performance, key risks, improvement actions, and progress against priorities. • Foster a culture of continuous improvement, problem solving, and ownership across a global, diverse team.

Role Description As a CXO Consultant 2, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Places proactive calls with customers to welcome them and advise on authorized services and policies. - Engages and adopts new technology enhancements and features, promoting them internally and with customers. - Serves as a trusted advisor in mobility programs, learning about available services and translating them to meet individual customer needs. - Works to understand customer needs and concerns through active listening and empathy. - Utilizes digital tools to access client policy information for timely and accurate communication. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates skills in managing complex relocations and various program types. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) for customer interactions. - Partners with other customer support teams to ensure all customer needs are met. - Collaborates with supplier partners to coordinate authorized services for customers. - Ensures data integrity through regular upkeep of file notes and updates. - Meets or exceeds outlined Key Experience Metrics and customer/client SLAs. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year in a customer experience or business operations role preferred. - International experience a plus, but not necessary. - Fluency in English; other languages are highly desired. - Experience providing organized delivery, problem-solving skills, and attention to detail. - Ability to think creatively and navigate ambiguity. - Strong accountability for customer experience success. - Curiosity and hunger to learn and grow. - Digitally focused with comfort utilizing multiple technology platforms. - Strong customer service mindset and ability to build trust. - Excellent written, verbal communication, and interpersonal skills. Requirements - Regularly attends mandatory training to support on-the-job knowledge and career growth. - Completes other tasks/responsibilities as required for effective support. Benefits - Competitive salary and incentive plans. - Workplace flexibility for a balanced work/life approach. - Comprehensive benefits packages and wellness program. - Generous company-paid vacation days and holiday time. - Challenging, collaborative, diverse corporate culture. - Ongoing opportunities for learning and career development.

Role Description The Permit Parking & Long-Term Guest Operations Specialist oversees all processes related to monthly parkers, long-term guests, and validation management. This role ensures accurate onboarding, billing, and account maintenance while supporting efforts to reduce accounts receivable (A/R) and improve the overall customer experience. The position plays a key role in maintaining revenue integrity, streamlining workflows, and preparing the organization for future self-service capabilities. Key Responsibilities - Permit Parker & Long-Term Guest Management - Manage all incoming inquiries and requests sent to MonthlyParking@parkingmgt.com, ensuring timely and accurate responses. - Oversee onboarding, adjustments, and account maintenance for permit parkers and long-term guests. - Transition customers to the self-serve signup platform once available, ensuring a smooth and user-friendly experience. - Maintain accurate records of active permits, cancellations, rate changes, and account updates. - A/R Reduction & Revenue Integrity - Support efforts to reduce outstanding A/R by ensuring accurate billing, timely follow-up, and proper account documentation. - Identify recurring issues contributing to A/R challenges and collaborate with internal teams to improve processes. - Monitor payment activity and escalate delinquent accounts when necessary. - Validations & Access Management - Manage validation programs, ensuring proper setup, tracking, and compliance with client agreements. - Support operators and clients with validation requests, troubleshooting, and usage reporting. - Ensure validation processes align with revenue protection standards and operational policies. Qualifications - Strong organizational skills with the ability to manage multiple customer accounts and requests simultaneously. - Excellent communication skills, both written and verbal, with a customer-focused mindset. - High attention to detail, especially in billing, account adjustments, and validation setup. - Ability to analyze account issues and contribute to A/R reduction strategies. - Experience with customer account management, billing systems, or parking operations is a plus. Preferred Experience - 1–3 years in customer service, account management, billing, or operations support. - Familiarity with permit parking programs, validations, or long-term guest workflows. - Experience working in a multi-location or service-based environment. Success Metrics - Reduction in outstanding A/R related to permit and long-term guest accounts. - Accuracy and timeliness of onboarding, adjustments, and account updates. - Customer satisfaction and responsiveness to MonthlyParking@parkingmgt.com inquiries. - Proper setup and compliance of validation programs. - Smooth adoption of self-serve signup tools once launched. Why This Role Matters Permit parkers and long-term guests represent a stable, recurring revenue stream. This role ensures that these customers are onboarded correctly, billed accurately, and supported consistently — all while protecting revenue and improving operational efficiency. Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits - Health Benefits – Medical, vision and dental insurance – Upon eligibility - 401K – Upon eligibility - Supplemental Insurance – Life insurance and critical illness - Bonus opportunities - Internal leadership development program - Paid time off - Paid training - Tuition assistance through Bellevue University – Up to $5,250 per year - Nationwide discounts through Perks at Work - Military friendly employer Employee at Will Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. Job Title Commercial Operations Specialist Department Commercial Parking Operations Reports directly to Director of Revenue Management Schedule Full Time Location Remote position Status Exempt Compensation Salary