Visionworks

Role Description The purpose of this position is to ensure accurate, compliant, timely billing and appropriate reimbursement for all professional vision or medical exams and vision material services from all vision insurance payers. This may include accurate and timely identification and completion of point of sale customer account, billing, payment posting, contractual write-offs, adjustments, follow-up, and collection of unpaid accounts, per state and federal insurance regulations for members receiving services at Visionworks retail stores. Qualifications - High School Diploma, GED, or equivalent work experience - Zero to one (1) years of experience in medical insurance claims billing preferred - Proficient in MS Excel and Word - 10-Key by touch - Well-developed verbal, listening and phone communication skills - Good written communication skills with the ability to write routine correspondence - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals - Ability to define problems, collect data, establish facts, and identify trends - Ability to exercise good judgment and escalate issues appropriately - Strong organizational skills and ability to execute manual detailed tasks - Strong customer service focus and commitment - Ability to establish and maintain effective working relationships within the team - Ability to work well with diverse personalities - Tactful, mature and flexible - Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis - Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc. Requirements - Prepare and submit clean claims to various insurance companies either electronically or by paper in accordance with specific payer guidelines and/or contract requirements - Analyze and correct first pass rejected claims for completeness and accuracy of information for second pass clean claim submission - Research and perform all primary and secondary billing claim status follow up activities for assigned insurance plans - Review, evaluate and process all claim appeals through resubmission to insurance carriers with complete and accurate supporting documentation required - Research and recommend any third party customer account adjustments and/or write-offs to Manager based upon collectability of account - Support and assist store associates with ensuring all proper customer demographic and authorizations are present for clean claim submittal to insurance carriers for accurate claims processing and payment - Recognize and report claims problems, errors, and discrepancies to management in order to proactively identify and effectively resolve billing trends in a timely manner - Generate and submit monthly patient balance due statements to customers as dictated by the explanation of benefits received from their insurance carrier Benefits - Full Time and Remote - Pay Rate: $14.54 - $18.18 Company Description Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Role Description The MVC Data Analyst will gather and analyze data related to Managed Vision Care from multiple sources to provide the organization with better insights. Support cross functional efforts with other teams including Finance, Loss Prevention and Store Operations. - Retrieve and gather Managed Vision Care related data from multiple systems and be able to analyze, organize, and present it in a way that is useful to the end user. - Produce and distribute reports, dashboards, charts and graphs related to MVC sales and collections. - Produce ad hoc reporting on managed vision care related data as requested by Management. - Generate impact analysis of price changes, fee schedule changes, product introduction and/or discontinued products. - Run and analyze transactional data related to potential fraud, waste or abuse as requested by Loss Prevention. - Use data available to find trends and insights in billing and collections efforts; make recommendations to MVC POS and Billing Managers on possible corrections/solutions. - Collaborate across other departmental projects that require managed vision care data expertise. - Participate in Accounting & Finance month end close or other finance-related projects assigned by management. - Serve as a backup to leading, guiding and training Billing Operations Team Leads and Associates. Qualifications - High School Diploma, GED, or equivalent work experience. - Associate degree preferred. - One to three (3) years of experience in billing, medical insurance claim processing. - Working knowledge of POS, claim systems and data warehouses. - Proficient in MS Excel and Word. - Experience with business analytic tools such as Microsoft Power BI. - Ability to communicate and resolve issues effectively with others. - Ability to establish a good working relationship with all levels of staff. - Ability to effectively communicate and promote both verbally and in writing. - Well-developed communication skills to gain the trust and cooperation of others. - Ability to gather, analyze, interpret and present data in clear and concise reports and make recommendations. - Ability to think logically in following procedures and instructions. - Ability to work in a fast paced environment. - Highly organized and detail oriented. Requirements - The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. - The associate is occasionally required to stand, walk, and reach with hands and arms. - The associate must frequently lift and/or move up to 20 pounds. - The noise level in this location is moderate (use of computers, printers and machines). Benefits - Strong organizational skills and ability to execute manual detailed tasks. - Work under stress with interruptions and deadlines. - Ability to think logically in following procedures and instructions. - Exhibit empathy and good resolution skills. - Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc. HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Company Description Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.

Role Description Want to bring the “care” back to the vision care industry? We're looking for charismatic types who can project a professional company image through all patient interactions in a Patient Call Center environment. The Visionworks Patient Readiness Care Specialist (PRCS) is a patient advocate whose primary responsibility is ensuring our patients receive great service and established eye care. This is done through patient readiness activities such as: - Appointment book management - Authorizing and explaining insurance benefits - Patient outreach - Performing other related duties as assigned or requested This PRCS role operates as fully remote, with primary responsibilities performed from a home-based workspace. Occasional travel or onsite attendance may be required for training, meetings, or other business needs. Qualifications - One (1) year of related experience - Optical preferred - HS diploma, GED or equivalent related job experience Requirements - Proficient computer knowledge or skills with Microsoft Word, Excel, Outlook, Power BI, and an understanding of e-commerce and web environments - Excellent keyboard skills and impressive telephone etiquette - Perform in adherence to company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e., HIPAA) - Ability to work flexible schedules to meet changing business demands - Ability to effectively work in a remote environment, including self-management, time management, and maintain productivity without direct supervision - Reliable internet connectivity and the ability to use company-provided systems, tools, and communication platforms while working remotely - Ability to travel and attend onsite meetings, training sessions, or events on an occasional basis as required by business needs Benefits - Vision Coverage - Paid Parental Leave - Bereavement Leave - 401 (k) Savings Plan - Paid Time Off - Milestone Anniversary Awards - Medical, Dental for Full Timers - And more! Work Environment This position is designated as fully remote, with work performed from a private, secure, and distraction-free home workspace that supports patient confidentiality and HIPAA compliance. Associates may be required to attend onsite training, meetings, or other in-person activities on an occasional basis, based on business needs. Travel expectations may vary and are not guaranteed or scheduled on a recurring basis. Behavioral Characteristics - Must be courteous and professional through phone and electronic communications - Must be able to communicate clearly and effectively with patients and other associates - Must be detail-oriented and well organized - Must be able to maintain patient confidentiality - Must be able to problem solve - Must be a team player - Must be able to effectively participate in virtual meetings, trainings, and collaborative sessions on a regular basis, and attend onsite meetings, training, or other business-driven activities when required by business needs - Must have the ability to initiate immediate interaction, coordination, and collaboration with team members, patients, etc. HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Role Description Drive strategy and delivery of allocation and inventory plans to maximize sales, profit, and GMROI. Optimize inventory investment to achieve service level goals. Qualifications - Bachelor’s degree in Business or related field, or equivalent experience - 4+ years of progressively responsible experience in a material management role within a manufacturing environment - Demonstrated ophthalmic industry acumen and current knowledge of products, market trends and conditions desired - In-depth knowledge of forecasting/inventory tools and processes desired - Ability to work in a cross-functional environment and contribute to business process optimization - Proven analytical and problem-solving skills - Excellent verbal and written communication skills - Ability to regularly exercise discretion and independent judgment in performance of job duties Requirements - Develop strategies and actionable plans to optimize inventory management in multiple locations, ensuring inventory costs and service levels are balanced to meet goals set by Merchandising leadership. - Forecast supply and demand of VSP network brand locations; aligns demand with resources to optimize supply chain, resulting in reduced costs and high customer satisfaction. - Lead and oversee inventory management functions at multiple locations ensuring proper inventory and service levels are maintained. - Provide support to management teams and provide leadership to staff through direction, example, and coaching, to accomplish business goals. - Maintain effective communications within the business unit, throughout the supply chain, and externally where appropriate. - Partner with multiple stakeholders including Merchants, Distribution Center/Central Labs, and Operations partners to shape and strengthen inventory functions within the supply chain and to deliver sales plan and service level agreements. - Manage store/SKU forecasting with input from Merchandising Planning, Merchants and Store Ops to drive sales and optimize inventory. - Develop and execute allocation strategies that align forecasted demand, inventory targets, and financial objectives across the store network. - Ensure accuracy of systemically transferred data through various planning systems to support demand. - Pattern key markets in partnership with Operations, Merchandise Planning and Merchants to understand consumer & store needs. - Execute inventory recalls for strategic store capacity changes and/or end of life lifecycle management. - Ensure store/practice inventory levels are aligned to model assortment/targeted inventory levels. - Maintain inventory reporting to support key KPIs while supporting sales and maximizing productivity of working capital. - Support the roll out of merchandise system(s) to ensure a smooth transition, specifically related to replenishment. - Provide SKU level analytics and insights in partnership with Merchandising Planning and Merchants to drive sales and optimize inventory. - Make independent planning recommendations and escalate risks or tradeoffs related to demand, inventory, or service level performance as needed. Benefits - Full Time - $62,671.63 - $83,562.17 Annual Salary Working Conditions The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Role Description Assists in monthly forecast, complete GM bonus payouts and other operational reports. - Calculate and prepare monthly field bonuses and submit to Payroll, RVP’s and TD’s for verification. - Complete import files for upload in payroll system. - Complete weekly Lab commission adjustments and emails to payroll. - Maintain AS400 database for new stores to include but not limited to: Lab type change, JPH goals, store alignment, and Quality audits. - Convert monthly CSAT dbf file to a csv file and import into AS400, and convert CSAT files to electronic format sent to TD’s. - Complete and send out monthly Trending reports and other assigned reports. - Maintain and update electronic files of the SOP manual. - Coordinate with the mailroom for distribution. - Complete new store binders/kits and POS crash kits for all new stores. - Maintain records of QSVs performed in field. - Mails out SVP Store Operations Thank You notes for stores that make plan each month. Qualifications - High School Diploma, GED, or equivalent work experience. - One to three (3) years of related experience. - Proficient in MS Excel e.g. creating spreadsheets, formulas, and links. - Proficient in MS Word and PowerPoint. - Working knowledge of access and AS400. - Excellent phone skills. - Professional written and verbal communication and interpersonal skills. - Bilingual (Spanish) helpful, but not required. - General mathematical skills to include basic adding, subtracting, multiplication and division. - Ability to think logically in following procedures and instructions. Requirements - The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - While performing the duties of this job, the associate is frequently required to sit, use hands to finger, handle or feel, and talk or hear. - The associate is frequently required to stand, walk, and reach with hands and arms. - The associate must frequently lift and/or move up to 20 pounds. - Required repetitive motion of sitting and using hands to finger and feel. - The noise level in this location is moderate (use of computers, printers and machines). Benefits - Multi-tasked. - Patience to assist dissatisfied customers. - Strong organizational skills. - Exhibit good phone resolution skills. Company Description Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, sexual preference, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional responsibilities as assigned.

General Summary The Director of Affiliation Network leads the strategic direction and execution of doctor‑affiliation and relationship programs that support all brands operating within Owned Eyecare (“OEC”). This role serves as the primary liaison across Talent Acquisition (TA), Provider Solutions, and OEC brand Clinical teams to ensure a coordinated, seamless approach to attracting, sourcing, engaging, and retaining clinical talent. The Director builds strong connectivity across functions, strengthens the doctor experience, and drives affiliation strategies that support long‑term coverage, growth, and brand‑specific business needs. Pay Range $110,541.41- $147,387.48 Essential Functions Support the unique doctor‑affiliation needs of all OEC brands by developing tailored strategies aligned to each brand’s business priorities. Champion brand representation in doctor‑facing initiatives to enhance credibility, awareness, and engagement among the OD community. Ensure affiliation programs and messaging are aligned, consistent, and effectively differentiated across brands. Serve as the primary business liaison to Talent Acquisition, ensuring TA has clear visibility into coverage priorities, staffing needs, and brand‑specific nuances. Partner closely with Provider Solutions to ensure alignment on doctor affiliation programs, engagement, continued education, and deployment strategies across all modalities. Monitor doctor performance and retention—proactively and identify risks, recommending coordinated solutions between Provider Solutions, TA, and OEC brands. Facilitate communication loops that ensure brand, Clinical teams, Provider Solutions, and TA remain synced on priorities, trends, and emerging needs—informing and influencing leadership on these matters. Translate doctor feedback into actionable experience improvements at both enterprise and brand levels. Collaborate with Marketing and brand leaders to strengthen brand awareness, long‑term OD relationships, and support career progression across the enterprise. Partners with Public Affairs to remain knowledgeable of legislation which may impact the enterprise or doctors. Serve as a strategic advisor on doctor-related issues and represent OEC needs in enterprise forums involving workforce, recruiting, operations, clinical leadership, learning and development and talent strategy. Support patient access by ensuring strong OD pipelines and adequate coverage across all OEC brands, with direct relations and line-of-sight to the enterprise strategy. Optimize workforce deployment by improving visibility and communication across the doctor lifecycle—awareness, attraction, sourcing, recruitment, onboarding, scheduling, and retention. Lead planning, monitoring, and continuous improvement of OD attraction and retention programs across OEC. Job Specifications Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports Demonstrated ability to solve complex issues and act with a high degree of independent judgment. Excellent leadership, communication, and interpersonal skills with the ability to influence cross-functionally. Ability to travel as needed across the U.S. to support brands, teams, and doctor engagement efforts. Ability to manage complex, multi-stakeholder initiatives and coordinate across diverse departments. Strong organizational skills with the ability to manage multiple high‑priority efforts simultaneously. Ability to leverage AI-enabled tools to improve efficiency and support data‑driven decision making. Regularly exercises discretion and independent judgment in performance of job duties. Working Conditions The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Summary: Lead the development and delivery of products and/or services that are market-leading, and that maximize value for the enterprise and its customers. Pay and Pay Class Pay: $81,447.62 - $108,596.11 Annual Salary. Pay Class: Full Time, Remote. Travel: Required 5%-15% per year, depending on business needs. Essential Responsibilities: - Define overall product/service vision and strategy, create business plans, make recommendations to management and executive team, and communicate plans both internally and externally. - Effectively lead a cross-functional and/or cross LOB team to ensure successful delivery of product initiatives, including creating Product Requirements - Documents, market positioning, or strategy documents. May act as a lead for Associate Product Managers or other team members. - Work with business partners and provide direction regarding market positioning, training and communications by public for assigned product portfolio. - Serve as central resource and decision maker for all assigned products and initiatives, and coordinate with business partners to address and resolve product and/or client specific issues and business rules. - Conduct ongoing market and portfolio evaluation to ensure products remain competitive and meet operational, financial and market success goals. Education: - Bachelor’s degree in marketing. - Business, Engineering or related field or equivalent work experience, graduate degree in business (MBA) is strongly desired. Experience & Background: - Six years of experience in product management, marketing or customer focused health care - Minimum of 6 years of experience with project or program management and proven leadership skills - Demonstrated ability to analyze market research and financial information, evaluate profitability and identify trends - Demonstrated ability to handle broad, complex and unstructured tasks ranging from analytical to strategic in nature - Superior knowledge of product and/or service development methodologies - Highly skilled at managing products across operational divisions - Highly skilled at effectively accomplishing objectives through others via influencing, delegating and strong working relationships - Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization - Thorough understanding of business implications, project interdependencies and system interfaces - Proficient at facilitating meetings, and negotiating across all levels of the organization - Ability to regularly exercise discretion and independent judgment in the performance of job duties. Language Skills: - Excellent verbal and written communication skills Mathematical Skills: - Strong retail math skills - Ability to compute rate, ratio, and percent and to draw and interpret graphs Reasoning Ability: - Strong critical thinking; enjoys solving complex problems - Ability to think logically in following procedures and instructions Essential Responsibilities related to Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is frequently required to sit, use hands to finger, handle or feel, and talk or hear. The associate is frequently required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. Required repetitive motion of sitting and using hands to finger and feel. The noise level in this location is moderate (use of computers, printers and machines). Activity Amount of Time None Under 1/3 1/3 to 2/3 Over 2/3 Stand X Walk X Sit X Use hands to finger, handle, or feel X Reach with Hands and Arms X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Close Vision (clear vision at 20” or less) X Essential Responsibilities related to Behavioral Characteristics: - Commitment to accuracy - Detail oriented with strong organizational/time management skills - Ability to handle multiple assignments/tasks efficiently with interruptions and deadlines - Strong customer focus - Ability to work collaboratively with all areas within the Company - Detail oriented with strong organizational/time management skills HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.