Parking Management Company

Role Description The Permit Parking & Long-Term Guest Operations Specialist oversees all processes related to monthly parkers, long-term guests, and validation management. This role ensures accurate onboarding, billing, and account maintenance while supporting efforts to reduce accounts receivable (A/R) and improve the overall customer experience. The position plays a key role in maintaining revenue integrity, streamlining workflows, and preparing the organization for future self-service capabilities. Key Responsibilities - Permit Parker & Long-Term Guest Management - Manage all incoming inquiries and requests sent to MonthlyParking@parkingmgt.com, ensuring timely and accurate responses. - Oversee onboarding, adjustments, and account maintenance for permit parkers and long-term guests. - Transition customers to the self-serve signup platform once available, ensuring a smooth and user-friendly experience. - Maintain accurate records of active permits, cancellations, rate changes, and account updates. - A/R Reduction & Revenue Integrity - Support efforts to reduce outstanding A/R by ensuring accurate billing, timely follow-up, and proper account documentation. - Identify recurring issues contributing to A/R challenges and collaborate with internal teams to improve processes. - Monitor payment activity and escalate delinquent accounts when necessary. - Validations & Access Management - Manage validation programs, ensuring proper setup, tracking, and compliance with client agreements. - Support operators and clients with validation requests, troubleshooting, and usage reporting. - Ensure validation processes align with revenue protection standards and operational policies. Qualifications - Strong organizational skills with the ability to manage multiple customer accounts and requests simultaneously. - Excellent communication skills, both written and verbal, with a customer-focused mindset. - High attention to detail, especially in billing, account adjustments, and validation setup. - Ability to analyze account issues and contribute to A/R reduction strategies. - Experience with customer account management, billing systems, or parking operations is a plus. Preferred Experience - 1–3 years in customer service, account management, billing, or operations support. - Familiarity with permit parking programs, validations, or long-term guest workflows. - Experience working in a multi-location or service-based environment. Success Metrics - Reduction in outstanding A/R related to permit and long-term guest accounts. - Accuracy and timeliness of onboarding, adjustments, and account updates. - Customer satisfaction and responsiveness to MonthlyParking@parkingmgt.com inquiries. - Proper setup and compliance of validation programs. - Smooth adoption of self-serve signup tools once launched. Why This Role Matters Permit parkers and long-term guests represent a stable, recurring revenue stream. This role ensures that these customers are onboarded correctly, billed accurately, and supported consistently — all while protecting revenue and improving operational efficiency. Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits - Health Benefits – Medical, vision and dental insurance – Upon eligibility - 401K – Upon eligibility - Supplemental Insurance – Life insurance and critical illness - Bonus opportunities - Internal leadership development program - Paid time off - Paid training - Tuition assistance through Bellevue University – Up to $5,250 per year - Nationwide discounts through Perks at Work - Military friendly employer Employee at Will Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. Fair Labor Standards Act (FLSA) This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. Job Title Commercial Operations Specialist Department Commercial Parking Operations Reports directly to Director of Revenue Management Schedule Full Time Location Remote position Status Exempt Compensation Salary

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Position Summary: We are seeking a customer-focused Customer Service Representative (CSR) to provide weekend support for guests utilizing our parking services and locations. This role is critical in ensuring a smooth, professional, and hospitality-driven guest experience by responding to inquiries, resolving concerns, and serving as a knowledgeable point of contact for our parking operations. As a remote team member, you will act as a frontline representative of our brand, helping guests navigate questions related to parking locations, payments, citations, and general service issues. This is a part-time position with strong potential to expand into a full-time position with additional hours, shifts, or responsibilities as business needs grow. Duties and Responsibilities: - Respond promptly and professionally to guest inquiries through approved communication channels, meeting established service-level expectations - Take ownership of guest concerns, complaints, and citation disputes, ensuring accurate resolution in accordance with company policies and procedures - Communicate clearly, empathetically, and solution-oriented to deliver a positive and consistent guest experience - Research and resolve parking-related issues, including location details, payment questions, and service concerns - Accurately document all guest interactions, actions taken, and resolutions within internal systems - Identify issues requiring escalation and coordinate with appropriate teams while maintaining guest communication and follow-up - Maintain a consistent, hospitality-focused brand voice across all written guest communications - Support weekend operations by working independently and managing multiple inquiries simultaneously. Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.   Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory. Certificates and Licenses: A valid driver’s license and reliable transportation may be required for this role. Also, a motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Qualifications: - Prior customer service experience preferred; hospitality, call center, or service-based experience is a plus - Strong written communication skills with attention to tone, clarity, and professionalism - Ability to work independently in a remote environment and manage multiple conversations at once - Reliable availability for weekend shifts (Saturday and Sunday) - Comfortable learning and navigating new systems, tools, and processes - Strong problem-solving skills and a customer-first mindset Physical Demands and Work Environment: This is a remote position performed in a home or remote office setting. The role requires prolonged periods of sitting, frequent use of a computer, keyboard, and mouse, and consistent visual and auditory engagement with digital communication tools. Employees must be able to communicate effectively via written and verbal channels and manage multiple systems simultaneously. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.   Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits: - Health Benefits – Medical, vision and dental insurance – Upon eligibility - 401K – Upon eligibility - Supplemental Insurance – Life insurance and critical illness - Bonus opportunities - Internal leadership development program - Paid time off - Paid training - Tuition assistance through Bellevue University – Up to $5,250 per year - Nationwide discounts through Perks at Work - Military friendly employer Overtime: All non-exempt positions will receive overtime pay (when applicable). Employee at Will: Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws. Fair Labor Standards Act (FLSA): This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location. PMC is compliant with all state workman’s compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.   ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Customer Service Representative - (Weekend Support – Remote) Department: Information Technology Directly reports to: Guest Service Coordinator / Account Manager Schedule: Part-Time Shift: Saturday & Sunday, 12:00 PM – 8:00 PM CST Compensation: $16.00 - $20.00 per hour