Role Description No previous experience in the climate space? Don't worry, we are happy to help you grow into a climate expert at Root! This is not a full- or part-time position. We're looking for a freelancer to support our French-speaking customers on a project basis. After an initial onboarding phase, you will take on assignments as needed, primarily running virtual trainings and supporting customers through key phases of our platform. Expect low and irregular hours — this role suits someone who has other engagements and is looking for flexible, project-based work in the sustainability space. - Running virtual trainings with French-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features) - Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion - Acting as a trusted point of contact for French-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value - Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns Qualifications - Native-level French (written and spoken) — this is a hard requirement - Professional proficiency in English, our internal working language. German skills beneficial. - Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment - Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions) - Self-organized, reliable, and able to work independently with minimal supervision - Bonus: familiarity with sustainability, carbon accounting, or agricultural supply chains or experience with data collection platforms or survey/assessment tools Benefits - You will collaborate as part of a cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists Contracting Process - Our ambition is to offer you an end-to-end experience that is fast and uncomplicated - we aim to keep the end-to-end process to 10 working days. - We send you prep material for each step and maximise transparency at every step. Company Description Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. The Nuvolo Principal Customer Success Manager requires strategic thinking with operational excellence as you will be responsible for maintaining executive relationships, leading projects, and serving as an escalation point for Nuvolo’s key accounts. As a Principal CSM, you will contribute to the customer and Nuvolo’s growth by developing strategic account plans and bringing the teams and resources together to execute. - Serve as a member of the customer success leadership team with the goal of building customer advocacy and voice of the customer. - Mentor/coach Sr. CSMs to uplevel their strategic customer engagement. - Support/Advise the customer success team with risk mitigation and opportunities, by building success plans impacting retention and growth. - Act as the trusted partner for your portfolio of 7 figure clients throughout their customer lifecycle. - Regular interaction with Nuvolo sales team and execute sales methodology including key stakeholder mapping, building champions, and forecasting growth opportunities. - Help foster adoption by raising client awareness and leveraging new product features and functionality. - Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication. Qualifications - 10+ years of experience in customer success. - Interest in influencing internal and external key decision makers to drive product value and financial growth. - Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team. - Exceptional verbal and written communication skills, including displaying technical acumen, strategic leadership and problem-solving skills. - A proven record of retaining and growing multiple enterprise client relationships. - Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment. - Ability to work independently, while strategically leading customers and influencing internal strategy/investment/roadmaps. Requirements - Leads with curiosity. - Anticipates change based on knowledge and intuition. - Demonstrates grit via passion and perseverance. - Problem solver utilizing healthy combination of process and creativity. - Adaptable to change. Benefits - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support.

• Build strategic, trust-based relationships with key customer stakeholders to drive loyalty, advocacy, and long-term partnerships. • Hire, mentor, and scale a team of Customer Success Managers across Pooled and Named segments, ensuring each receives the appropriate level of engagement and strategic support. • Design and implement scalable operational frameworks and SOPs tailored to both segments, continuously identifying gaps and bottlenecks in the customer journey. • Develop and execute strategies to grow retention, reduce churn through proactive at-risk identification and early intervention, and capitalize on upsell and cross-sell opportunities. • Partner with the customer onboarding team to ensure customers quickly realize value and maintain high engagement throughout their lifecycle. • Act as a key voice in shaping the company's overall customer success strategy and providing thought leadership to enhance Customer Success at scale. • Define, track, and report key Customer Success metrics including NPS, churn, customer health scores, and time to value to the executive leadership team. • Collaborate closely with Product, Sales, and Marketing to align on customer needs, integrate feedback into product development, and ensure a cohesive experience from pre-sales through adoption and beyond.

• Review and validate customer information • Analyze and verify customer-submitted documents • Create and maintain onboarding records for new customers • Conduct regulatory validations • Provide operational and administrative support to team members • Identify and escalate complex documentation issues • Communicate with customers for missing documentation • Maintain organized records for audit support • Recommend process enhancements