As a Technical Support Engineer I, you will provide high-level technical assistance to global customers, focusing on troubleshooting complex network and vulnerability management issues. You will act as a subject matter expert for Rapid7's security platform, ensuring customers successfully manage risks across their IT infrastructure. About the Team Our Technical Support team is dedicated to delivering exceptional customer experiences by solving complex technical challenges and providing visibility into security risks. By bridging the gap between customers and our Engineering teams, we drive product resolutions that protect organizations in an increasingly connected world. About the Role As a Technical Support Engineer I, your primary responsibility will be to support customers by utilizing your networking skills to troubleshoot complex issues via email and video conferencing. Specifically, your focus will be to: - Support customers in successfully setting up and troubleshooting vulnerability scanning infrastructure. - Create innovative workflows to analyze large log files using regex to identify the root cause of reported issues. - Collaborate closely with local and global Engineering and Product teams to drive resolutions for customer defects. - Reproduce customer issues in lab environments using available Support team resources and tools. The skills and qualities you'll bring include: - Operating System Administration: Demonstrable command of Linux, Windows, and macOS. - Network Diagnostics: Proficiency in packet inspection using tools like Wireshark, PCAPS, and Procmon. - Log Analysis: Expert ability to use regex and other methods to debug large, complex log files. - Architecture Troubleshooting: Strong understanding of network architecture and troubleshooting methodologies. - Problem-Solving: Excellent critical thinking and problem-solving skills in high-pressure environments. - Communication: Fantastic verbal and written communication skills to delight technical and security-focused audiences. - Technical Support Experience: 4+ years of experience supporting global customers and resolving complex issues. - Platform Mastery: Ability to quickly learn and become a subject matter expert in Vulnerability Management Platforms. - CRM Proficiency: Familiarity with Salesforce for case management and workload insight. - Shift Flexibility: Willingness to work in rotational shifts, specifically including night shifts. - Collaborative Mindset: Experience working cross-functionally with Engineering and Product departments. - Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

Role Description A Technical Support Engineer to remotely support our CSP clients. This is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier-1 global telcos. - Support and troubleshoot application issues running on Linux-based systems and clusters. - Perform incident triage, troubleshooting, and provide best-practice guidance for customers. - Manage support cases to ensure issues are recorded, tracked, updated, and followed through in a timely manner. - Perform fault isolation and basic root cause analysis for technical issues. - Prepare Technical Support Bulletins and other technical documentation for the Knowledge Base. - Work with the Engineering team to help improve product operability. - Participate in weekend on-call rotation and provide after-hours support as needed. - Communicate effectively with internal and external stakeholders on technical issues. Qualifications - Overall 3+ years of experience with 1–2 years of relevant experience in technical support or customer-facing troubleshooting roles. - Experience supporting software products. - Exposure to Wireshark/Tcpdump for protocol-level analysis. - Basic understanding of cloud infrastructure such as Kubernetes and/or AWS. - Hands-on experience with Linux administration, shell scripting, and log parsing. - Ability to troubleshoot, reproduce issues, and identify practical workarounds in mixed application and protocol environments. Requirements - Certifications such as CKA, CCNA, or Red Hat, Kubernetes (K8s). - Understanding of ISP networks, Diameter Protocol, and 4G/5G call flows. - Experience working with ISPs, mobile operators, or cable operators.

Title: Helpdesk Associate (Tier 1) Location: Chicago United States Job Description: Job#: 3033363 Job Description: Helpdesk Support (Level 1) - Windows 11 Refresh Project Location: Remote (Must be able to work EST hours) Duration: 1+ Year Contract Pay Rate: $21/hr Position Overview We are seeking friendly, detail-oriented Level 1 Helpdesk Support Associates to assist with a large-scale Windows 11 laptop refresh initiative. This role is critical in ensuring a seamless transition for end users moving from Windows 10 to Windows 11. The ideal candidate will provide excellent customer service while guiding users through the upgrade process, troubleshooting basic issues, and maintaining accurate documentation. Key Responsibilities - Proactively contact end users to coordinate their laptop refresh and provide clear upgrade instructions - Deliver support via phone, email, or ticketing systems with professionalism and empathy - Assist with basic troubleshooting for Windows 10, Windows 11, and OneDrive (file backup and migration) - Accurately document all user interactions and updates in tracking systems - Follow established scripts and processes while adapting to individual user needs - Escalate more complex technical issues to Tier 2 support as needed - Collaborate with team members and leadership to meet daily/weekly deployment goals - Ensure a positive user experience through strong communication and follow-through Required Qualifications - 1+ year of experience in helpdesk, IT support, or customer service environments - Strong communication and interpersonal skills - Basic knowledge of: - Windows 10 - Windows 11 - OneDrive - Ability to follow structured processes and scripts while remaining flexible - Comfortable working in a fast-paced, high-volume environment - Reliable, punctual, and team-oriented Preferred Qualifications - Experience supporting IT refresh, migration, or deployment projects - Familiarity with ticketing systems such as ServiceNow or Zendesk Why Join This Opportunity? - Fully remote role (EST schedule) - Long-term contract stability (1+ year) - Opportunity to support a large-scale enterprise IT initiative - Gain hands-on experience with Windows 11 deployments Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Employee Type: Contract Remote: Yes Location: Chicago, IL, US Job Type: Date Posted: May 6, 2026 Pay Range: $21 - $21 per hour Similar Jobs - Helpdesk - Tier 1 Reliability Center Support Engineer - H-TAP VIP Tier 1 Desktop Support - Tier II Desktop Support - Helpdesk Specialist

• Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows. • Develop, maintain, and optimize Vertica SQL and CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems. • Conduct back-end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation. • Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms. • Develop, optimize, and maintain Vertica SQL queries, view, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R). • Monitor and support the development of KPIs across Revenue Cycle Initiatives • Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations. • Collaborate with system administrators to ensure the EHR supports required business processes. • Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders. • Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross-DHA collaborations. • Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness. • Participate in support testing and validation for analytic releases. • Investigate and help resolve user-reported issues related to charge capture, billing edits, registration errors, or data discrepancies. • Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes. • Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders. • Participate in ITSM processes (incident, problem, change management).