Role Description A Technical Support Engineer to remotely support our CSP clients. This is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier-1 global telcos. - Support and troubleshoot application issues running on Linux-based systems and clusters. - Perform incident triage, troubleshooting, and provide best-practice guidance for customers. - Manage support cases to ensure issues are recorded, tracked, updated, and followed through in a timely manner. - Perform fault isolation and basic root cause analysis for technical issues. - Prepare Technical Support Bulletins and other technical documentation for the Knowledge Base. - Work with the Engineering team to help improve product operability. - Participate in weekend on-call rotation and provide after-hours support as needed. - Communicate effectively with internal and external stakeholders on technical issues. Qualifications - Overall 3+ years of experience with 1–2 years of relevant experience in technical support or customer-facing troubleshooting roles. - Experience supporting software products. - Exposure to Wireshark/Tcpdump for protocol-level analysis. - Basic understanding of cloud infrastructure such as Kubernetes and/or AWS. - Hands-on experience with Linux administration, shell scripting, and log parsing. - Ability to troubleshoot, reproduce issues, and identify practical workarounds in mixed application and protocol environments. Requirements - Certifications such as CKA, CCNA, or Red Hat, Kubernetes (K8s). - Understanding of ISP networks, Diameter Protocol, and 4G/5G call flows. - Experience working with ISPs, mobile operators, or cable operators.

Title: Helpdesk Associate (Tier 1) Location: Chicago United States Job Description: Job#: 3033363 Job Description: Helpdesk Support (Level 1) - Windows 11 Refresh Project Location: Remote (Must be able to work EST hours) Duration: 1+ Year Contract Pay Rate: $21/hr Position Overview We are seeking friendly, detail-oriented Level 1 Helpdesk Support Associates to assist with a large-scale Windows 11 laptop refresh initiative. This role is critical in ensuring a seamless transition for end users moving from Windows 10 to Windows 11. The ideal candidate will provide excellent customer service while guiding users through the upgrade process, troubleshooting basic issues, and maintaining accurate documentation. Key Responsibilities - Proactively contact end users to coordinate their laptop refresh and provide clear upgrade instructions - Deliver support via phone, email, or ticketing systems with professionalism and empathy - Assist with basic troubleshooting for Windows 10, Windows 11, and OneDrive (file backup and migration) - Accurately document all user interactions and updates in tracking systems - Follow established scripts and processes while adapting to individual user needs - Escalate more complex technical issues to Tier 2 support as needed - Collaborate with team members and leadership to meet daily/weekly deployment goals - Ensure a positive user experience through strong communication and follow-through Required Qualifications - 1+ year of experience in helpdesk, IT support, or customer service environments - Strong communication and interpersonal skills - Basic knowledge of: - Windows 10 - Windows 11 - OneDrive - Ability to follow structured processes and scripts while remaining flexible - Comfortable working in a fast-paced, high-volume environment - Reliable, punctual, and team-oriented Preferred Qualifications - Experience supporting IT refresh, migration, or deployment projects - Familiarity with ticketing systems such as ServiceNow or Zendesk Why Join This Opportunity? - Fully remote role (EST schedule) - Long-term contract stability (1+ year) - Opportunity to support a large-scale enterprise IT initiative - Gain hands-on experience with Windows 11 deployments Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Employee Type: Contract Remote: Yes Location: Chicago, IL, US Job Type: Date Posted: May 6, 2026 Pay Range: $21 - $21 per hour Similar Jobs - Helpdesk - Tier 1 Reliability Center Support Engineer - H-TAP VIP Tier 1 Desktop Support - Tier II Desktop Support - Helpdesk Specialist

• Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows. • Develop, maintain, and optimize Vertica SQL and CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems. • Conduct back-end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation. • Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms. • Develop, optimize, and maintain Vertica SQL queries, view, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R). • Monitor and support the development of KPIs across Revenue Cycle Initiatives • Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations. • Collaborate with system administrators to ensure the EHR supports required business processes. • Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders. • Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross-DHA collaborations. • Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness. • Participate in support testing and validation for analytic releases. • Investigate and help resolve user-reported issues related to charge capture, billing edits, registration errors, or data discrepancies. • Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes. • Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders. • Participate in ITSM processes (incident, problem, change management).

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - Profound knowledge and experience in managing and exceeding Support KPI's and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. - Lead efforts to hire, develop, and build a technical team. - Oversight and participation in Change Management as it relates to Customer Support. - Leading by example to cultivate and maintain a culture built on teamwork and collaboration. - Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. - Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences. - Represent the Platform, Product and ServiceNow effectively with customers. - Manage major operations outages and communications to the customers. - Participate in weekend and holiday on-call rotation as required. - Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. - Leading by example to cultivate and maintain a culture built on teamwork and collaboration. - Manage to the company and department's vision, mission and values. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required. - Experience managing Enterprise support in a large and complex environment in a web-based service and technology. - Proven capability of having successfully delivered on support metrics and managed support team. - Customer first Mind set and a "Get it done" attitude are critical success factors for this role. - Demonstrated ability to provide exceptional internal and external customer care. - Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses. - Ability to lead change by effectively building commitment and winning support for initiatives. - A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards. Strong analytical and problem-solving skills. - Excellent communication skills, both oral and written. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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