Allot

Role Description A Technical Support Engineer to remotely support our CSP clients. This is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier-1 global telcos. - Support and troubleshoot application issues running on Linux-based systems and clusters. - Perform incident triage, troubleshooting, and provide best-practice guidance for customers. - Manage support cases to ensure issues are recorded, tracked, updated, and followed through in a timely manner. - Perform fault isolation and basic root cause analysis for technical issues. - Prepare Technical Support Bulletins and other technical documentation for the Knowledge Base. - Work with the Engineering team to help improve product operability. - Participate in weekend on-call rotation and provide after-hours support as needed. - Communicate effectively with internal and external stakeholders on technical issues. Qualifications - Overall 3+ years of experience with 1–2 years of relevant experience in technical support or customer-facing troubleshooting roles. - Experience supporting software products. - Exposure to Wireshark/Tcpdump for protocol-level analysis. - Basic understanding of cloud infrastructure such as Kubernetes and/or AWS. - Hands-on experience with Linux administration, shell scripting, and log parsing. - Ability to troubleshoot, reproduce issues, and identify practical workarounds in mixed application and protocol environments. Requirements - Certifications such as CKA, CCNA, or Red Hat, Kubernetes (K8s). - Understanding of ISP networks, Diameter Protocol, and 4G/5G call flows. - Experience working with ISPs, mobile operators, or cable operators.