• Serve as an automated test developer utilizing Selenium for Momentum testing initiatives • Design, develop, and maintain automated testing frameworks aligned with enterprise standards • Evaluate and recommend automation approaches, tools, and best practices to maximize testing efficiency and minimize testing complexity • Assist in the development of automated testing solutions leveraging Selenium and a supporting array of software development languages and tools • Ensure automated testing solutions are version‑controlled, traceable, and well documented • Configure, maintain, and upgrade the automation tool environments and related plugins • Integrate automation tools with CI/CD pipelines (e.g., Jenkins, GitHub, and other automation applications) to enable continuous testing and repeatability • Manage test environment connectivity, data dependencies, and tool access for the technical and testing teams • Support testing automation team to achieve high quality testing results and full traceability between test scripts and requirements traceability matrix

• Provide timely and professional support through email, chat, phone, and ticketing systems. • Troubleshoot common product, account, and workflow-related issues for customers and internal users. • Accurately document customer interactions, troubleshooting steps, and resolutions. • Escalate unresolved, urgent, or complex issues to senior team members when appropriate. • Manage assigned ticket queues and ensure timely follow-up and case resolution. • Support multiple products, communication channels, and operational needs based on business priorities. • Maintain quality, productivity, and customer service standards across all assigned work. • Build and maintain knowledge of supported products, tools, and workflows through ongoing training and coaching. • Communicate clearly and professionally with customers, teammates, and leadership. • Collaborate with team members to support daily operations, knowledge sharing, and continuous improvement efforts.

• Provide real-time operational support for live/on-air programming across NBCU brands and shows • Own incident response during your shift • Perform hands-on L1–L3 support • Maintain and validate core newsroom and control-room workflows • Respond immediately to monitoring alerts and user-reported issues • Communicate clearly and accurately • Document incidents and operational learnings through knowledge articles, runbooks, and post-incident notes • Participate in operational testing and release validation with development teams • Participate in a rotating on-call schedule supporting on-air broadcast hotlines

Role Description We are looking for an experienced SAP Basis Engineer, who has proficiency in SAP Basis Administration, interested in working on in-house product development with a complete scrum team. You will play an active role in shaping the product using the latest and best available tools. - Provide ongoing administration and support for SAP systems. - Perform system refreshes, upgrades, and patching to maintain system health. - Manage SAP client administration, backups, and database operations. - Conduct daily monitoring of SAP systems, review logs, analyse alerts, and resolve issues promptly. - Manage user accounts, roles, and profiles, ensuring proper authorization levels. - Ensure SAP systems comply with security standards and implement best practices for access control. - Perform security audits, apply patches, and monitor vulnerabilities to protect data. - Configure SAP systems, instances, and application servers for optimal performance. - Complete post-implementation tasks and update internal documentation as required. Qualifications - Hands-on experience in troubleshooting and working with SAP Business Technology Platform (BTP). - Strong knowledge of SAP system administration (refreshes, upgrades, patches). - Familiarity with SAP client administration, database management, and backups. - Expertise in user account management, roles, and authorizations aligned with security policies. - Understanding of security standards, audits, and vulnerability monitoring. - Knowledge of system configurations for performance optimization. - Background in security patches, risk management, and compliance best practices. - A minimum of 3 years of professional experience in SAP Basis Administration, coupled with a relevant degree in Computer Science or a related field. Skills - Proven track record of working closely with industry experts and collaborating with diverse teams across different cultures. - Supporting ITSM Platforms. - Keen interest in exploring the latest technologies and tools. Benefits - Flexible work environment that encourages creativity. - Opportunity to collaborate with industry experts on ambitious projects. - Chance to chart your own career path. - Competitive compensation packages and progression opportunities based on merit.