• Provide timely and professional support through email, chat, phone, and ticketing systems. • Troubleshoot common product, account, and workflow-related issues for customers and internal users. • Accurately document customer interactions, troubleshooting steps, and resolutions. • Escalate unresolved, urgent, or complex issues to senior team members when appropriate. • Manage assigned ticket queues and ensure timely follow-up and case resolution. • Support multiple products, communication channels, and operational needs based on business priorities. • Maintain quality, productivity, and customer service standards across all assigned work. • Build and maintain knowledge of supported products, tools, and workflows through ongoing training and coaching. • Communicate clearly and professionally with customers, teammates, and leadership. • Collaborate with team members to support daily operations, knowledge sharing, and continuous improvement efforts.

• Provide real-time operational support for live/on-air programming across NBCU brands and shows • Own incident response during your shift • Perform hands-on L1–L3 support • Maintain and validate core newsroom and control-room workflows • Respond immediately to monitoring alerts and user-reported issues • Communicate clearly and accurately • Document incidents and operational learnings through knowledge articles, runbooks, and post-incident notes • Participate in operational testing and release validation with development teams • Participate in a rotating on-call schedule supporting on-air broadcast hotlines

Role Description We are looking for an experienced SAP Basis Engineer, who has proficiency in SAP Basis Administration, interested in working on in-house product development with a complete scrum team. You will play an active role in shaping the product using the latest and best available tools. - Provide ongoing administration and support for SAP systems. - Perform system refreshes, upgrades, and patching to maintain system health. - Manage SAP client administration, backups, and database operations. - Conduct daily monitoring of SAP systems, review logs, analyse alerts, and resolve issues promptly. - Manage user accounts, roles, and profiles, ensuring proper authorization levels. - Ensure SAP systems comply with security standards and implement best practices for access control. - Perform security audits, apply patches, and monitor vulnerabilities to protect data. - Configure SAP systems, instances, and application servers for optimal performance. - Complete post-implementation tasks and update internal documentation as required. Qualifications - Hands-on experience in troubleshooting and working with SAP Business Technology Platform (BTP). - Strong knowledge of SAP system administration (refreshes, upgrades, patches). - Familiarity with SAP client administration, database management, and backups. - Expertise in user account management, roles, and authorizations aligned with security policies. - Understanding of security standards, audits, and vulnerability monitoring. - Knowledge of system configurations for performance optimization. - Background in security patches, risk management, and compliance best practices. - A minimum of 3 years of professional experience in SAP Basis Administration, coupled with a relevant degree in Computer Science or a related field. Skills - Proven track record of working closely with industry experts and collaborating with diverse teams across different cultures. - Supporting ITSM Platforms. - Keen interest in exploring the latest technologies and tools. Benefits - Flexible work environment that encourages creativity. - Opportunity to collaborate with industry experts on ambitious projects. - Chance to chart your own career path. - Competitive compensation packages and progression opportunities based on merit.

Role Description The Software Technical Support Specialist is responsible for providing technical assistance, troubleshooting, and customer support for software applications and systems. This role assists users with resolving software-related issues, maintaining system functionality, and ensuring a positive customer experience through timely and effective technical support. The Software Technical Support Specialist collaborates with engineering, product, QA, and customer success teams to identify solutions, escalate complex issues, and improve support processes in a fully remote environment. This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. Key Responsibilities - Provide technical support for software applications, platforms, and user systems - Diagnose and troubleshoot software issues through phone, email, chat, or remote support sessions - Document technical issues, resolutions, and support activities accurately - Escalate complex technical problems to engineering or development teams when necessary - Assist with software installations, updates, configurations, and user onboarding - Monitor support tickets and ensure timely issue resolution - Create and maintain support documentation, knowledge base articles, and user guides - Collaborate with internal teams to improve product performance and customer experience - Educate users on software functionality and best practices - Ensure compliance with company support standards and service-level agreements Qualifications - Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred - 2–5 years of experience in technical support, software support, help desk, or IT support roles - Strong troubleshooting and analytical skills - Excellent written and verbal communication abilities - Basic understanding of software systems, networking, and operating systems - Ability to explain technical concepts to non-technical users - Strong customer service and problem-solving skills - Ability to work independently and manage priorities in a remote environment Requirements - Must currently reside in the United States - Must be legally authorized to work in the United States - Applications from individuals residing outside the U.S. will not be considered Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Paid time off (PTO) including vacation, holidays, and sick leave - Life insurance and disability coverage - Flexible remote work environment - Professional development and certification reimbursement - Employee wellness and assistance programs - Potential performance-based bonuses and incentives