Role Description We are looking for an experienced SAP Basis Engineer, who has proficiency in SAP Basis Administration, interested in working on in-house product development with a complete scrum team. You will play an active role in shaping the product using the latest and best available tools. - Provide ongoing administration and support for SAP systems. - Perform system refreshes, upgrades, and patching to maintain system health. - Manage SAP client administration, backups, and database operations. - Conduct daily monitoring of SAP systems, review logs, analyse alerts, and resolve issues promptly. - Manage user accounts, roles, and profiles, ensuring proper authorization levels. - Ensure SAP systems comply with security standards and implement best practices for access control. - Perform security audits, apply patches, and monitor vulnerabilities to protect data. - Configure SAP systems, instances, and application servers for optimal performance. - Complete post-implementation tasks and update internal documentation as required. Qualifications - Hands-on experience in troubleshooting and working with SAP Business Technology Platform (BTP). - Strong knowledge of SAP system administration (refreshes, upgrades, patches). - Familiarity with SAP client administration, database management, and backups. - Expertise in user account management, roles, and authorizations aligned with security policies. - Understanding of security standards, audits, and vulnerability monitoring. - Knowledge of system configurations for performance optimization. - Background in security patches, risk management, and compliance best practices. - A minimum of 3 years of professional experience in SAP Basis Administration, coupled with a relevant degree in Computer Science or a related field. Skills - Proven track record of working closely with industry experts and collaborating with diverse teams across different cultures. - Supporting ITSM Platforms. - Keen interest in exploring the latest technologies and tools. Benefits - Flexible work environment that encourages creativity. - Opportunity to collaborate with industry experts on ambitious projects. - Chance to chart your own career path. - Competitive compensation packages and progression opportunities based on merit.

Role Description The Software Technical Support Specialist is responsible for providing technical assistance, troubleshooting, and customer support for software applications and systems. This role assists users with resolving software-related issues, maintaining system functionality, and ensuring a positive customer experience through timely and effective technical support. The Software Technical Support Specialist collaborates with engineering, product, QA, and customer success teams to identify solutions, escalate complex issues, and improve support processes in a fully remote environment. This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. Key Responsibilities - Provide technical support for software applications, platforms, and user systems - Diagnose and troubleshoot software issues through phone, email, chat, or remote support sessions - Document technical issues, resolutions, and support activities accurately - Escalate complex technical problems to engineering or development teams when necessary - Assist with software installations, updates, configurations, and user onboarding - Monitor support tickets and ensure timely issue resolution - Create and maintain support documentation, knowledge base articles, and user guides - Collaborate with internal teams to improve product performance and customer experience - Educate users on software functionality and best practices - Ensure compliance with company support standards and service-level agreements Qualifications - Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred - 2–5 years of experience in technical support, software support, help desk, or IT support roles - Strong troubleshooting and analytical skills - Excellent written and verbal communication abilities - Basic understanding of software systems, networking, and operating systems - Ability to explain technical concepts to non-technical users - Strong customer service and problem-solving skills - Ability to work independently and manage priorities in a remote environment Requirements - Must currently reside in the United States - Must be legally authorized to work in the United States - Applications from individuals residing outside the U.S. will not be considered Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Paid time off (PTO) including vacation, holidays, and sick leave - Life insurance and disability coverage - Flexible remote work environment - Professional development and certification reimbursement - Employee wellness and assistance programs - Potential performance-based bonuses and incentives

Title: Technical Support- Informatics Software Specialist Level 1 (Bilingual) Location: Maine, United States Job Description: - Employees can work remotely - Full-time - Work Arrangement: Hybrid - Department: Customer Service - Compensation: USD 60,000 - USD 81,000 - yearly Company Description LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results. Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics. Job Description Position Summary: Remote role for candidates residing in the state of Maine. Providing Level 1 technical support (verbal and written) for the Company’s software products (IAMQC, MSDRx) and related applications to both external and internal customers is the responsibility of the Technical Support Informatics Software Specialist. Handling customer support inquiries, conveying customer feedback to Product Management, Quality, and Marketing teams, process mapping, writing work instructions, using the database for boilerplate product support language, and managing and tracking customer complaints are also part of this role. To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily. Technical Support-Level 1: - Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools. Support methods include telephone, e-mail, and online customer meetings. - Document customer issues, actions, and resolutions within Salesforce Case files. - Document and advance cases to Level 2 as needed. - Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses. - Align with the Company’s quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information. Customer Feedback and Communication: - Share customer feedback with Product Management, Commercial, and Quality teams. - Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents. - Serve as a resource to product development, marketing, and sales teams as needed. Case Management and Tracking: - Manage and track customer inquiries to ensure timely resolution. - Provide regular reports on case status and trends to management. - Perform other duties as assigned to meet business needs. Qualifications - Fluency in both written and verbal English and French is required. - Bachelor’s degree in a field related to life sciences. - Minimum of 2 years customer support experience. - Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication. - Working knowledge of Microsoft Office products (Word, Excel, PowerPoint). Preferred Qualifications: - Previous experience working with customers in technical services position preferred Additional Information All your information will be kept confidential according to EEO guidelines. What we offer (US based-employees): - Competitive compensation with strong bonus program - Comprehensive medical, dental, and vision benefits for employees and dependents - FSA/HSA Pre-tax savings plans for health care, childcare, and elder care - Deductible Buffer Insurance and Critical Illness Insurance - 401(k) retirement plan with matching employer contribution - Company-paid short- and long- term disability, life insurance, and employee assistance program - Flexible work options - Pet Insurance for our furry friends - Enhanced Parental leave of 8 additional weeks - PTO that begins immediately - Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more! Join LGC and become part of a team that values collaboration, integrity, and brilliance in all we do. We are committed to encouraging a workplace where everyone can thrive and contribute to our mission. Our values: - PASSION - CURIOSITY - INTEGRITY - BRILLIANCE - RESPECT Equal opportunities LGC is committed to the principle that each job candidate and staff member should be respected for their specific abilities, regardless of age, disability, race, color, ethnic background, nationality, gender, sexual orientation, gender identity, marital status, parental obligations, religion, or personal convictions. The procedures for shortlisting, conducting interviews, and making selections will always be free from bias based on gender, marital status, color, race, nationality, ethnicity, religion, age, or union membership. #scienceforasaferworld

**About Job Role:** We are looking for an experienced SAP Basis Engineer, who has proficiency in SAP Basis Administration, interested in working on in-house product development with a complete scrum team. You will play an active role in shaping the product using the latest and best available tools.