Role Description We are seeking an experienced Program Manager to take full ownership of large, complex research programs. This is a senior delivery leadership position requiring independent judgment, executive presence with clients, and the ability to drive operational clarity across multiple concurrent workstreams. The ideal candidate thinks in systems, communicates with precision, and is energized by bringing structure and clarity to complex, fast-moving environments. Program Ownership & Planning - Serve as the single accountable leader for end-to-end program success across one or more large-scale research programs. - Own the integrated program roadmap and timelines across all studies, waves, and regions, maintaining a proactive 30/60/90-day forward view. - Sequence work to balance risk, capacity, and priority; translate commercial commitments into operationally feasible delivery plans. - Resolve cross-functional resource conflicts and serve as the definitive authority on delivery trade-offs. Risk, Scope & Client Communication - Identify and track program-level risks before they escalate; escalate material risks early with clear mitigation options. - Maintain disciplined change governance, evaluate the impact of scope or timeline changes and push back when commitments pose delivery risk. - Serve as the primary delivery voice to client stakeholders, providing consolidated program-level updates and surfacing trade-offs proactively. - Partner with Account Managers to validate feasibility and ensure unified alignment on all client-facing commitments. Cross-Functional Alignment & Program Health - Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view. - Identify systemic bottlenecks and partner with functional leads to drive scalable, repeatable improvements. - Contribute to shaping how the Program Management function operates as it matures. Qualifications - 7+ years managing complex, multi-project or multi-program initiatives with significant cross-functional scope. - Demonstrated ownership of end-to-end delivery accountability; not just coordination, across large-scale programs. - Strong planning and roadmapping skills; ability to build and maintain integrated program-level plans. - Track record of proactive risk identification, escalation, and mitigation. - Excellent communication skills with senior internal and client stakeholders. - Comfort navigating ambiguity and evolving requirements while maintaining operational clarity. Preferred - Background in UX research, research operations, or research program management. - Familiarity with research study lifecycles: recruitment, data collection, and varied methodologies. - Experience in professional services, agency, or consulting environments. - Exposure to managing programs across multiple international regions and time zones. Our Ideal Candidate - You take ownership without being asked, bring structure to complexity, and hold the line on delivery integrity. - You don’t just track programs, you lead them. - Thinks in systems and sees across the full delivery landscape. - Calm and structured in complex, fast-moving environments. - Communicates clearly with both internal teams and senior client stakeholders. - Holds a high bar for quality and is motivated by long-term program health. - Comfortable making consequential decisions and standing behind them.

• Lead monthly and quarterly ARR and revenue forecasts across Enterprise and Self-Service motions. • Build and maintain driver based ARR and revenue models (pipeline, conversion, ramp, pricing, usage and expansion). • Partner closely with RevOps and Data teams to establish automated CRM data pipelines that feed your models continuously. • Translate leading indicators (pipeline coverage, win rates, sales cycles, usage trends) into forward looking insights. • Provide scenario modeling for pricing changes, sales capacity investments and expansion strategies. • Monitor retention, expansion and cohort trends • Support quota setting, commission calculations, territory design and capacity planning • Evaluate marketing funnel performance, CAC, payback and ROI by channel • Provide clear, data driven insights to influence GTM investment decisions • Drive monthly business reviews and performance reporting

• Own core finance operations Support payments, treasury activities, payroll coordination, reconciliations, and operational finance processes to ensure everything runs accurately and on time. • Strengthen controls and accuracy Perform checks, reconciliations, and reviews across financial data and operational workflows. Investigate inconsistencies, resolve issues proactively, and improve reliability across processes. • Improve systems and workflows Use Excel and Power Query to structure, clean, analyse, and improve finance data. Help automate manual tasks and create more scalable ways of working. • Collaborate across the business Work closely with Finance, People Ops, external accountants, payroll providers, and operational teams to ensure smooth coordination and clear communication. • Take ownership and drive improvement Operate autonomously, identify inefficiencies, challenge weak processes constructively, and proactively contribute ideas that improve how the function operates.

• Own the annual operating plan (AOP), quarterly reforecasting, and long-range financial planning processes end-to-end. • Develop and maintain the corporate financial model, including P&L, cash flow, and balance sheet projections. • Lead monthly business reviews — synthesizing actuals vs. budget with clear variance analysis and forward-looking commentary. • Partner with the CFO and senior leadership to build financial scenarios in support of strategic decisions, M&A activity, and capital allocation. • Design, own, and continuously improve the suite of internal financial reports used by leadership, the board, and investors. • Build a reporting cadence that gives business leaders the information they need. • Ensure consistency and integrity across all financial reporting — from board decks to departmental scorecards. • Own the narrative: translate financial results into business insight, not just numbers. • Serve as the dedicated finance partner to G&A functions including HR, Legal, IT, and Finance. • Build trusted relationships with G&A leaders to drive accountability against budgets and support investment prioritization. • Lead G&A budget submissions during the AOP and forecasting cycles. • Provide ad hoc financial analysis to G&A leadership in support of vendor decisions, headcount requests, and organizational changes. • Own the FP&A tech stack — including planning tools (e.g., Adaptive, Anaplan, or equivalent), BI platforms, and data integrations with ERP/HRIS. • Drive automation of recurring reporting and forecasting workflows to reduce manual effort and improve speed to insight. • Partner with Accounting, IT, and Data Analytics to ensure clean, reliable data pipelines that support financial planning and reporting. • Build and maintain scalable models and templates that can support the business as it grows. • Evaluate and lead implementation of new FP&A tooling where appropriate.