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CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Client Engagement Delivery Manager – Digital Velocity
Location
United States
Posted
35 days ago
Salary
0
Seniority
Lead
Job Description
Client Engagement Delivery Manager – Digital Velocity
CDW
• Lead and develop a team of Project Managers, setting clear expectations, building delivery maturity, and ensuring consistent project management standards across engagements, practices, and geographies. • Own delivery governance for client engagements, ensuring scope, schedule, budget, risk, and quality are actively managed and communicated throughout the lifecycle. • Serve as an executive escalation point for client, delivery, or resourcing challenges, driving timely resolution while maintaining strong client relationships and confidence. • Partner closely with Sales, Advisory, Delivery, and Services leadership to align delivery strategy with client objectives, services offerings, and financial targets. • Support pre-sales and engagement strategies, including participation in client calls, delivery approach validation, and review of services estimates, assumptions, and risk profiles. • Drive client engagement excellence, acting as a trusted advisor to key stakeholders and engaging with client leadership, including “C‑suite” executives, as needed. • Ensure financial accountability across engagements, including utilization, revenue recognition, margin attainment, and forecast accuracy. • Coach and mentor Project Managers on client communication, risk management, financial stewardship, and professional development to meet current and future delivery demands. • Promote continuous improvement and delivery consistency through standard processes, lessons learned, and application of best practices across the delivery organization. • Build and maintain trusted partner relationships to supplement delivery capacity or specialized skills when needed.
Job Requirements
- Bachelor’s degree and 7+ years of experience delivering enterprise-scale professional services or client engagements, including planning, execution, and governance.
- 11+ years of equivalent experience delivering large, complex client initiatives.
- 3+ years of people leadership experience, directly managing Project Managers or delivery professionals.
- Proven ability to lead delivery teams, influence without authority, and drive accountability across cross-functional stakeholders.
- Strong experience managing client engagements, including risk, scope, financial performance, and executive communications.
- Demonstrated ability to identify, escalate, and resolve delivery, client, and people issues in a calm, solution-oriented manner.
- Experience partnering with Sales and Solution teams to support account strategy, services growth, and successful transitions from sales to delivery.
- Strong understanding of professional services financials, including utilization, margin, forecasting, and revenue attainment.
- Excellent written, verbal, and presentation skills, with the ability to clearly communicate delivery status and recommendations to both internal leaders and external executives.
- History of building trust and credibility across diverse teams, functions, and levels, navigating complex interpersonal and organizational dynamics with diplomacy.
- Ability to operate effectively in ambiguous, fast-paced environments, managing competing priorities while maintaining delivery quality and client confidence.
- Demonstrated ability to apply lessons learned and continuously improve delivery outcomes across teams and engagements.
Benefits
- Professional development opportunities
- Flexible working hours
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