• Supports the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment • Assist with the design, prototype, implement, test, and deploy business rules and technical solutions • Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. • Assist ServiceNow System Administrators with incident resolution, as needed • Designs and develops new ServiceNow applications and services • Assist ServiceNow Business Analyst in estimating release level of effort

• Supports the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment • Assist with the design, prototype, implement, test, and deploy business rules and technical solutions • Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. • Designs and develops new ServiceNow applications and services

• Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools • Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams • Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities • Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards • Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget • Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively • Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination • Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products • Build strong relationships with stakeholders • Ensure deliverables are clear, actionable, and implementation-ready • Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions • Manage dependencies, risks, and issues across workstreams — escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms • Delegate and manage workstreams while ensuring consistency and quality • Review and refine deliverables produced by supporting team members

• Design and implement solutions for new application improvements. • Coordinate integration of ServiceNow modules, APIs, and user interfaces. • Provide ongoing support and peer reviews throughout sprints. • Lead investigations into production issues and complete technical tickets. • Remediate O&M defects and develop solutions for new requirements. • Ensure successful implementation and maintenance of ServiceNow applications.