• Design, develop, and configure ServiceNow solutions to support federal program requirements • Build and maintain custom applications, workflows, business rules, and UI policies • Develop and enhance ServiceNow ITSM functionality • Design, develop, and support ServiceNow portals and web-based user experiences • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions • Participate in Agile and SAFe ceremonies • Perform code reviews and ensure adherence to development standards • Support platform upgrades, patching, and performance tuning • Troubleshoot and resolve ServiceNow defects and production issues • Ensure configurations and customizations align with federal standards and best practices • Contribute to technical documentation and knowledge sharing across the team • Support and enhance ITSM knowledge enablement.

• Understand and explain industry and ServiceNow best practices • Understand and explain Contender products and service offerings • Lead the implementation of delivery projects, including: • Conducting demos and working sessions with the client • Gathering requirements from the client • Design solutions to maximum value while minimizing technical debt • Refining Agile stories and tasks • Assigning work to technical consultants • Reviewing work of technical consultants

• Supports the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment • Assist with the design, prototype, implement, test, and deploy business rules and technical solutions • Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. • Assist ServiceNow System Administrators with incident resolution, as needed • Designs and develops new ServiceNow applications and services • Assist ServiceNow Business Analyst in estimating release level of effort

• Supports the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment • Assist with the design, prototype, implement, test, and deploy business rules and technical solutions • Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. • Designs and develops new ServiceNow applications and services