BCMC, LLC

• Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration. • Create training programs using the ADDIE instructional model. • Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback. • Conduct stakeholder interviews and needs analysis for training program • Responsible for material creation and document management • Conduct live and recorded digital training sessions • Manage the training program and report attendance statistics • Apply adult learning principles and the ADDIE model in developing the program • Facilitate internal new hire onboarding training, as well as government customer training

• Assist with the design, prototype, implement, test, and deploy business rules and technical solutions • Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. • Assist ServiceNow System Administrators with incident resolution, as needed • Designs and develops new ServiceNow applications and services • Assist ServiceNow Business Analyst in estimating release level of effort

• Design, implement, and manage databases and data delivery systems and transform them into insights, analysis, and reports • Create automation for repeating database tasks • Manage and optimize databases for maximum performance, efficiency, and quality • Ensure that all database systems meet business and performance requirements • Produce ad-hoc queries and develop reports to support business needs • Participate in data migration, data integration, and data conversion projects • Monitor database performance, implement changes and apply new patches and versions when required • Work closely with development teams for database design, implementation, troubleshooting and maintenance

• Lead a team to build, deliver, and manage SaaS environment for ServiceNow FSM capabilities • Manage the total work effort, planning and scheduling, resource management, transition planning, reporting, deliverables preparation, quality assurance and metrics, customer relationship management, and strategic business planning • Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components • Performs day-to-day management of overall project/contract support operations, possibly involving multiple tasks and groups of personnel at multiple locations • Organizes, directs, and coordinates the planning and production of all activities associated with assigned project • Assumes responsibility for project results • Works with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing • Completes work breakdown structure to estimate effort required for each task • Provides a project schedule to identify when each task will be completed • Communicates clearly expectations to team members and stakeholders • Ensure that the program is delivered on time, within budget, and to the required quality standards • Build and maintain strong relationships with DoD and other stakeholders • Mediates between stakeholders and team members • Identify and mitigate risks and issues that may impact the program's success • Resolves issues and solves problems throughout project life-cycle • Manages project scope by ensuring changes to scope are documented and approved • Tracks and reports on project milestones and provides status reports when requested • Leads, coaches, and motivates team members • Makes decisions and recommendations based on the business need for each project, and makes ongoing decisions based on what’s best for the organization • Monitor and report on the program's progress to key stakeholders • Drive business growth by identifying opportunities to expand our offerings, improving our service delivery, and fostering a culture of innovation within the team • Ensure compliance with all relevant policies, procedures, and regulations

• Supports the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment • Assist with the design, prototype, implement, test, and deploy business rules and technical solutions • Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. • Assist ServiceNow System Administrators with incident resolution, as needed • Designs and develops new ServiceNow applications and services • Assist ServiceNow Business Analyst in estimating release level of effort

• Supports the technical design for architecture, responsible for overall code quality ensuring a highly available and recoverable environment • Assist with the design, prototype, implement, test, and deploy business rules and technical solutions • Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies • Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development. • Designs and develops new ServiceNow applications and services

• support data transformation and migration services to extract, transfer and load historical order, customer, and reference data from legacy system and other sources • analyzing data alignment rules and exceptions • executing SQL/JDBC queries or transform map loads in ServiceNow to import data • editing and/or optimizing government provided queries to meet size limits or selection specific formatting requirements • configuring, testing and executing SQL/JDBC queries from ServiceNow to import data into ServiceNow development, test, production or sandbox environments • verifying imports execute properly • analyzing data import results against target system specifications to validate mapping results and identify gaps or transformation issues • developing transform maps to load data to target tables • executing XML export/Import transformations • maintaining reports and controls to provide evidence of successful transformations, loads and exceptions • developing queries to meet import requirements • meeting with project team members to discuss status, approach, technical challenges or other timely topics related to data migration or overall project objectives

• Works with client representatives to lead sessions to identify, extract, and define functional and technical requirements and uses cases. • Be able to product requisite process flows, workflows, and use cases. • Identifies future state system requirements at various levels of abstraction and detail to document future state process flows. • Produces Agile Stories documenting epics, themes, and specific functionality needs, including descriptions, technical requirements and acceptance criteria / Manages user story backlogs and prioritizes according to the customer’s needs. • And be able to perform demonstration of specific ServiceNow and/or integration configurations to support the user story requirements verification and validation. • Supports the Scrum Master on the sprint planning for each sprint release. • Collaborate with solutions Architects to understand the implementation details and scope of the release capability. • Develop test procedures, cases, and data supporting the user story to ensure it meets the acceptance criteria and does not break other areas of existing functionality. • Executes test cases and procedures from the test environment and work with developers and architects to resolve test defects. • Ensure bugs identified during the testing to include Government Acceptance Test are addressed timely. • Participate in and support all agile ceremonies - standups, planning, grooming, demonstration, etc. • Create and maintain documentation related to testing, including test plans, test cases, and test scripts using ServiceNow test management. • Be able to clearly articulate and demonstrate to the Product Owner on the requirements and technical configurations of the supporting capabilities and functionalities. • Support the production issues and work with the O&M team to ensure production issues are resolved.