Role Description Our client is a fast-growing U.S.-based e-commerce company focused on building a scalable, data-driven business across marketing, operations, and commercial functions. They are looking for an experienced analytics professional who can bridge business and data teams—someone who understands how to translate business questions into actionable reporting, scalable dashboards, and meaningful insights that support company growth. - Partner closely with leadership and cross-functional teams to define KPIs, reporting needs, and business intelligence priorities across marketing, sales, operations, and finance. - Build and maintain executive-level dashboards and reporting systems that provide clear visibility into company performance and operational trends. - Translate complex business requirements into scalable reporting solutions and self-service analytics tools. - Analyze large datasets from e-commerce, operational, and marketing platforms to uncover insights, trends, and business opportunities. - Work with data teams to improve data quality, consistency, governance, and reporting reliability across systems. - Support the development and optimization of centralized reporting environments and data models for analytics consumption. - Deliver actionable insights and recommendations that help stakeholders improve performance, efficiency, and decision-making. - Monitor reporting accuracy and proactively identify inconsistencies, gaps, or process improvement opportunities. - Help standardize reporting processes, KPI definitions, and dashboard best practices across the organization. - Collaborate with stakeholders at different levels of the business, including department heads and leadership teams. Qualifications - 5+ years of experience in Business Intelligence, Analytics, Reporting, or Data Analytics roles. - Strong experience supporting business stakeholders with dashboards, reporting, and data-driven decision-making. - Experience working in e-commerce, retail, marketplace, or high-volume operational environments. - Strong SQL skills and experience working with cloud-based analytics or warehouse platforms such as Snowflake, BigQuery, Databricks, or Microsoft Fabric. - Hands-on experience with BI and dashboarding tools such as Power BI, Tableau, Looker, or Domo. - Strong understanding of KPI development, reporting frameworks, and business performance analysis. - Ability to communicate effectively with both technical and non-technical stakeholders. - Experience working with large datasets and building scalable reporting solutions. - Strong analytical thinking and problem-solving skills with high attention to detail. - Experience improving reporting processes, data quality, or analytics workflows is highly preferred. - Exposure to marketing, sales, commercial, or operational analytics is a strong plus. - Experience leading projects, mentoring analysts, or working cross-functionally is a plus. Benefits - Competitive USD salary. - Fully remote work environment. - Opportunity to work with a high-growth DTC brand. - Exposure to advanced marketing analytics and data systems. - Collaborative, fast-paced, and performance-driven team culture.

Requisition Number: 2344740 Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows - Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to Beaker - Collaborate with end users to design, scope and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs) - Provide technical and or clinical consultation including application configuration and integration with third party applications. Review, analyze, and evaluate system needs to develop recommendations for customers - Develop, support and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality - Perform daily monitoring of applications in production use; including 24/7 on call coverage as required - Work with trainers to develop and maintain application specific training curriculum and materials - Develop solid relationships with operational stakeholders, customers and business partners - Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Active Epic certification in Beaker CP or Beaker AP - 5+ years of healthcare experience - 3+ years of Epic experience OR 5+ years of direct lab clinical experience - Direct client healthcare domain knowledge such as Clinical Lab workflows, and lab draw stations workflows - Ability and willingness to travel up to 25% as needed Preferred Qualifications: - Active Epic certification in Beaker CP - Experience with device integration - Proficiency with Excel, Visio, PowerPoint and SharePoint - Proven ability to demonstrate and have a history of team management (informal or formal) cross-team communication and leadership skills Key Competencies: - Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities - In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications - Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams - Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skil - Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems - Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations #OptumInsightPJ *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description This position is responsible for account receivable activity for a specific Provider Book of Business tied to an account management team. They will be a key partner to the Provider Relations Executives (PRE) and Managers (PRM) supporting strategic planning to improve provider experience. Ensures timely and accurate claims administration, proactively monitors results, and leverages resources and tools to assist Health Care Providers in managing their accounts receivables. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Regularly meets with assigned Health Care Providers to discuss results, review issue trends, and develop action plans for improvement. Engages matrix partners to achieve service improvements and minimize contract interpretation issues. Communicates and educates internally regarding issues/trends to minimize errors and improve claim accuracy. They monitor contractual performance guarantees and late payment interest to minimize financial impacts. Duties and Responsibilities - Serves as a key member of the account management team responsible for Accounts Receivable Management. - Collaborates with provider relations representative and matrix partners to identify, resolve and improve Accounts Receivable issues. - Key contributor to the development of the provider strategic plan for an aligned book of business. - Proactively monitors account receivable, performance guarantees and other accounts receivable related issues and communicates results to provider relations representative. - Drives root cause analysis, trending related to accounts receivable resolution. - Interacts directly with provider to understand, educate, communicate and resolve accounts receivable issues. - Participates in face to face meetings with provider relations representatives as needed to act as an accounts receivable Subject Matter Expert. - Manages accounts receivable issues/corrective action plans. - Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause. - Supports service experience review process for specific book of business as defined by the Service Experience Review strategy. - Contributes to market intelligence, documenting and sharing. - Achieves and or exceeds Service Level Agreements. - Responsible for all pre/post contract set up review for assigned book of business. - Responsible for tracking and trending all accounts receivable related issues timely and accurately in appropriate tools. - Ability to read and understand data results. Qualifications - Bachelor's degree or higher strongly preferred or equivalent work experience required. - 3+ years of experience in benefits and claims administration and/or relationship or project management experience. - Advanced knowledge of Cigna claim/supporting systems (Proclaim required, Facets highly preferred and PMHS preferred). - Proficient in Excel and PowerPoint. - Access knowledge helpful. - Experience with provider contracting or loading preferred. - Demonstrated ability to successfully interact with both internal and external customers at all levels. - Demonstrated ability to perform root cause analysis on claims issues. - Demonstrated ability to manage and resolve problems to satisfactory completion. - Project management skills to include time management, task analysis and breakdown and resource utilization. - Strong facilitation and negotiation skills - demonstrated ability to present detailed technical information to a less knowledgeable audience and negotiate resolutions in a mutually beneficial manner to both Cigna and the provider. - Demonstrated ability to see the "big picture" - understand how each phase of the claims payment process affects the end result and provider satisfaction. - Demonstrated ability to handle confrontational situations in a professional manner ending in a better partnership between Cigna and the provider. - Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes. - Some travel required (up to 10% maximum). Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. - For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.

Role Description We are seeking a skilled offshore Business Analyst with strong experience in the travel domain to support ongoing business and technology initiatives. The ideal candidate will have excellent communication and stakeholder management skills, along with the ability to gather, analyze, and translate business requirements into actionable solutions. This role requires close collaboration with teams in the U.S., so candidates must be comfortable working overlapping hours and starting early to support business needs. - Gather, analyze, and document business and functional requirements - Work closely with business stakeholders, product teams, and technical teams - Translate business needs into clear user stories and functional specifications - Participate in requirement discussions, solution reviews, and project coordination - Support process improvements and business analysis activities within the travel domain - Facilitate communication between offshore and onsite teams Qualifications - Mid to senior-level experience as a Business Analyst - Prior experience in the travel industry/domain is required - Strong communication, documentation, and stakeholder management skills - Experience working in Agile or fast-paced project environments - Ability to work effectively with cross-functional global teams Requirements - Must be available until 11:00 AM PST / 12:00 PM PT - Candidates should be comfortable starting early IST hours to support overlap with U.S. teams Preferred Skills - Experience with travel booking systems, travel operations, or related platforms - Strong analytical and problem-solving abilities - Experience working with distributed/global teams