Role Description This position is responsible for account receivable activity for a specific Provider Book of Business tied to an account management team. They will be a key partner to the Provider Relations Executives (PRE) and Managers (PRM) supporting strategic planning to improve provider experience. Ensures timely and accurate claims administration, proactively monitors results, and leverages resources and tools to assist Health Care Providers in managing their accounts receivables. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Regularly meets with assigned Health Care Providers to discuss results, review issue trends, and develop action plans for improvement. Engages matrix partners to achieve service improvements and minimize contract interpretation issues. Communicates and educates internally regarding issues/trends to minimize errors and improve claim accuracy. They monitor contractual performance guarantees and late payment interest to minimize financial impacts. Duties and Responsibilities - Serves as a key member of the account management team responsible for Accounts Receivable Management. - Collaborates with provider relations representative and matrix partners to identify, resolve and improve Accounts Receivable issues. - Key contributor to the development of the provider strategic plan for an aligned book of business. - Proactively monitors account receivable, performance guarantees and other accounts receivable related issues and communicates results to provider relations representative. - Drives root cause analysis, trending related to accounts receivable resolution. - Interacts directly with provider to understand, educate, communicate and resolve accounts receivable issues. - Participates in face to face meetings with provider relations representatives as needed to act as an accounts receivable Subject Matter Expert. - Manages accounts receivable issues/corrective action plans. - Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause. - Supports service experience review process for specific book of business as defined by the Service Experience Review strategy. - Contributes to market intelligence, documenting and sharing. - Achieves and or exceeds Service Level Agreements. - Responsible for all pre/post contract set up review for assigned book of business. - Responsible for tracking and trending all accounts receivable related issues timely and accurately in appropriate tools. - Ability to read and understand data results. Qualifications - Bachelor's degree or higher strongly preferred or equivalent work experience required. - 3+ years of experience in benefits and claims administration and/or relationship or project management experience. - Advanced knowledge of Cigna claim/supporting systems (Proclaim required, Facets highly preferred and PMHS preferred). - Proficient in Excel and PowerPoint. - Access knowledge helpful. - Experience with provider contracting or loading preferred. - Demonstrated ability to successfully interact with both internal and external customers at all levels. - Demonstrated ability to perform root cause analysis on claims issues. - Demonstrated ability to manage and resolve problems to satisfactory completion. - Project management skills to include time management, task analysis and breakdown and resource utilization. - Strong facilitation and negotiation skills - demonstrated ability to present detailed technical information to a less knowledgeable audience and negotiate resolutions in a mutually beneficial manner to both Cigna and the provider. - Demonstrated ability to see the "big picture" - understand how each phase of the claims payment process affects the end result and provider satisfaction. - Demonstrated ability to handle confrontational situations in a professional manner ending in a better partnership between Cigna and the provider. - Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes. - Some travel required (up to 10% maximum). Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. - For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.

Role Description We are seeking a skilled offshore Business Analyst with strong experience in the travel domain to support ongoing business and technology initiatives. The ideal candidate will have excellent communication and stakeholder management skills, along with the ability to gather, analyze, and translate business requirements into actionable solutions. This role requires close collaboration with teams in the U.S., so candidates must be comfortable working overlapping hours and starting early to support business needs. - Gather, analyze, and document business and functional requirements - Work closely with business stakeholders, product teams, and technical teams - Translate business needs into clear user stories and functional specifications - Participate in requirement discussions, solution reviews, and project coordination - Support process improvements and business analysis activities within the travel domain - Facilitate communication between offshore and onsite teams Qualifications - Mid to senior-level experience as a Business Analyst - Prior experience in the travel industry/domain is required - Strong communication, documentation, and stakeholder management skills - Experience working in Agile or fast-paced project environments - Ability to work effectively with cross-functional global teams Requirements - Must be available until 11:00 AM PST / 12:00 PM PT - Candidates should be comfortable starting early IST hours to support overlap with U.S. teams Preferred Skills - Experience with travel booking systems, travel operations, or related platforms - Strong analytical and problem-solving abilities - Experience working with distributed/global teams

Role Description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Underwriter III - Commercial within PNC's Central Credit Products Group organization, you will be based remotely in Pennsylvania, Delaware, Florida or North Carolina. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. - Works independently with little or no oversight. - Exercises exception and elevated approval authority. - Prepares loan offerings for all types of transactions at any level of complexity or in management of a portfolio as assigned. - Interacts with internal/external customers. - Serves as a subject matter expert for certain asset classes, and may represent or lead the department on special projects or assignments. - Using independent judgment to identify risks and mitigants, prepares offerings and/or scorecards, such as risk ratings, by analyzing credit, collateral strength and financial worthiness of loan/transaction parties. - If relevant, performs ongoing credit risk management for assigned portfolio. - May coach and/or review the work of other underwriters and fill in for manager as required. - Contacts internal/external customers and other parties as appropriate to gather information and to clarify inconsistent, incorrect or missing information. - Performs relevant pre-approval and post-approval activities. - Identifies and/or confirms all external regulatory requirements. - Ensures internal policies/procedures are followed. - Makes recommendations on credit decisions or makes credit decisions directly, as appropriate. Qualifications - Credit Decisions - Decision Making - Financial Analysis - Identifying Risks - Process Improvements - Results-Oriented - Risk Assessments Requirements - Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. - Certifications are often desired. - In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Benefits - Medical/prescription drug coverage (with a Health Savings Account feature) - Dental and vision options - Employee and spouse/child life insurance - Short and long-term disability protection - 401(k) with PNC match, pension and stock purchase plans - Dependent care reimbursement account - Back-up child/elder care - Adoption, surrogacy, and doula reimbursement - Educational assistance, including select programs fully paid - A robust wellness program with financial incentives - Maternity and/or parental leave - Up to 11 paid holidays each year - 9 occasional absence days each year, unless otherwise required by law - Between 15 to 25 vacation days each year, depending on career level and years of service

Role Description The Revenue Cycle Systems Analyst I performs detailed analytical and statistical review of the revenue cycle to identify and resolve billing and related problems in system applications. The incumbent acts as an internal liaison, working directly with IS-Application Analysts to: - Review, research, analyze, troubleshoot and problem solve to ensure effective administration of system-wide applications for integrated network operations. - Assist in the development of procedures and standards. - Update and maintain dictionary tables and system master files. - Create test scenarios. - Prepare reports and documentation. - Oversee project status, communicate findings, and train staff as necessary. Qualifications - Two years college or medical business school preferred. - Minimum five (5) years relevant healthcare billing experience with background in research and analysis of billing problems. - Minimum two (2) years computer experience or training. - Experience in developing, implementing, operating, maintaining or using information systems in hospital and/or clinic settings. Benefits - Generous PTO, Code Lavender, and Employee Assistance Programs to help you maintain balance and feel cared for in your work and life. - Competitive tuition assistance, award-winning residencies, fellowships, and career development to invest in you. - Comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits. - Resource Groups and outreach programs to ensure every team member feels safe, seen, heard, and valued. - Work and live where natural beauty, adventure, and strong community connections are part of everyday life. Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. The pay scale is $70,824.00 - $97,801.60 USD, influenced by factors specific to applicants, including skill set, level of experience, and certification(s) and/or education.