Role Description The Partnerships Operations Manager will help build the operating engine behind Simprints’ growth. This role will support the Partnerships team to identify, qualify, and progress high-value opportunities more effectively, while improving the systems, data, and automation that underpin our revenue generation. You will sit at the intersection of sales operations, market intelligence, AI-enabled automation, and proposal development. One day you might be improving our CRM and pipeline reporting; the next, building an AI-assisted workflow to scan donor opportunities; the next, coordinating inputs for a grant application or preparing a funder brief. This is a hands-on role for someone who enjoys creating structure, improving processes, and helping senior relationship-holders move faster and more strategically. You will make the Partnerships team sharper, more disciplined, and better equipped to grow a healthy and diversified pipeline. Qualifications - Experience in sales operations, growth operations, fundraising operations, business development operations, ideally in a mission-driven, technology, global health, or international development context. - Strong systems and process skills, including experience managing CRMs, pipelines, dashboards, spreadsheets, trackers, or workflow tools. - Confidence using AI and automation tools to improve team efficiency, reduce manual work, and create scalable processes. - Excellent research, analytical, and synthesis skills, with the ability to turn complex market or funder information into clear recommendations. - Strong written communication and project coordination skills, including the ability to support proposals, support and produce presentations, funder briefs, internal decision documents, and cross-team deadlines. Requirements - Manage and improve Partnerships systems and pipeline operations. - Revamp our CRM engine and maintain CRM hygiene, pipeline data, opportunity and task tracking, dashboards, and reporting so the team has clear visibility on priorities, risks, next steps, and revenue forecasts. - Build AI-enabled automation for growth and fundraising workflows. - Design practical automations to support funder scanning, opportunity alerts, donor research, meeting preparation, proposal content development, follow-up tracking, and pipeline reporting. - Scout and qualify new opportunities. - Monitor the market for relevant grants, RFPs, funder calls, innovation challenges, and strategic partnership opportunities, using clear criteria to assess fit, competitiveness, revenue potential, impact, and internal effort required. - Support grant applications and proposal development. - Coordinate timelines, internal inputs, compliance checks, and supporting materials for proposals and funder submissions; draft or refine selected sections where needed. - Strengthen market, funder, and partner intelligence. - Produce concise research outputs such as funder briefs, opportunity summaries, country or sector snapshots, partner maps, and go/no-go recommendations to support better decision-making. Benefits - Genuine Impact: Work directly with our partners and users to deliver technology that has the potential to impact millions of lives across the globe. - An incredible, diverse team: Our work is at the intersection of technology and global development, and we’ve managed to build an amazing team drawn from all over the world. - Mutual Flex: We champion a work culture where autonomy and trust are paramount, steering clear of mere face-time metrics. - Ultimate work-life balance: We offer a 4-day workweek and unlimited annual leave. - Professional development: We promote continual learning and provide a generous professional development budget for each colleague.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers What you'll do The Manager, Account Management role is a key leadership position as we continue to scale our commercial organisation globally. You will lead a team of Account Managers who own some of our most important customer relationships, driving growth, retention and NPS across a defined portfolio. You will act as a player-coach: setting clear strategy and standards for the team while directly partnering with a small number of high-value customers yourself. You'll work cross-functionally with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to deliver exceptional outcomes for our customers and for Airwallex. This role is based in New York or San Francisco. Responsibilities: - Lead, develop and coach a high-performing team of Account Managers, including hiring, onboarding and ongoing performance management. - Set and manage clear KPIs, operating rhythms and accountability (QBRs/MBRs, pipeline and forecast reviews, 1:1s). - Own commercial outcomes for your portfolio, driving revenue growth through cross-sell, upsell and expansion while managing retention, churn and key commercial negotiations. - Define and execute the account management strategy in partnership with regional and global leadership. - Act as executive sponsor for strategic customers, maintaining senior stakeholder relationships and guiding them from onboarding through to scale. - Run structured executive reviews (QBRs/MBRs) with data-driven insights and clear action plans. - Ensure a consistent, high-quality customer experience by partnering closely with cross-functional teams to resolve issues and improve processes. - Use data and customer feedback to identify patterns, surface product gaps and influence Product and Engineering priorities. - Own portfolio forecasting and reporting on revenue, pipeline, risk and customer health, contributing to territory planning and coverage models as we scale. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - 4+ years in account management, including: Managing complex, multi-stakeholder accounts (ideally in payments, fintech, SaaS or B2B tech). - Proven track record of hitting or exceeding revenue and retention targets. - People leadership: 2+ years leading and developing Account Managers or similar commercial roles, ideally in a fast-growing or scale-up environment. - Commercial acumen. Comfortable owning negotiations, renewals, commercial structures and executive-level conversations. - Strategic and analytical mindset. Strong ability to analyse customer data, market trends and product usage to identify growth opportunities, prioritise accounts, and develop structured account strategies. - Project and stakeholder management. Demonstrated ability to orchestrate complex projects across technical and non-technical stakeholders, both internally and externally. Preferred qualifications: - Domain knowledge. Experience in payments, FX, card issuing, treasury or financial platforms is strongly preferred; other B2B software backgrounds are also considered. - Tools. Familiarity with CRM (e.g. Salesforce), account planning, forecasting and reporting tools. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

• You will have the opportunity to work with some of the biggest US and global brands, and as the quarterback of your accounts, you will be behind the plays when it comes to account development and growth strategy. • As the main point of contact, you will build strong relationships with clients, through regular face-to-face meetings, including communication via phone, video, and email. • Maintain clear, concise and timely communication in regards to all customer requests. • Be an expert on all things RTB House, maintaining in-depth knowledge of all products and services. • Run point on ad campaign launches, guiding customers through the process while managing communication across all teams internally. • Provide regular reporting and updates on campaign performance, including QBR presentations.

Role Description Are you a highly motivated and results-driven individual with a passion for customer success? Do you thrive in a fast-paced environment and enjoy building long-lasting relationships with clients? If so, then we have the perfect opportunity for you! As an Account Manager, you will be responsible for managing a portfolio of client accounts and creating strong and profitable relationships with them. You will act as the main point of contact for your clients, providing them with guidance, support, and expertise to help them achieve their goals using our platform. - Establish and maintain strong relationships with assigned clients - Conduct regular check-ins and communication with clients to understand their needs and ensure their satisfaction with our services - Provide clients with training and resources to maximize their use of our email marketing platform - Collaborate with the sales team to identify and pursue upselling opportunities with existing clients - Work closely with the customer success and technical support teams to troubleshoot and resolve any account-related issues - Monitor and track client usage and performance, and provide strategic recommendations and insights based on data analysis - Keep up-to-date with industry trends and best practices to proactively advise clients and enhance their email marketing strategies - Conduct presentations and demos to potential clients to showcase our platform and services Qualifications - Bachelor's degree in Business, Marketing, or a related field - Minimum of 2 years of experience in account management or customer success, preferably in the email marketing or SaaS industry - Proven track record of building and maintaining successful client relationships - Strong communication and interpersonal skills with the ability to effectively present and influence at all levels of an organization - Excellent problem-solving and analytical skills - Knowledge of email marketing strategies and best practices - Ability to work in a fast-paced and dynamic environment - Proficient in Microsoft Office and CRM software Benefits - Competitive salary and attractive commission structure - Comprehensive health benefits package - Career development and growth opportunities - Fun and inclusive company culture with team-building activities and events - Flexible work schedule and remote work options - Dynamic and innovative work environment