Role Description This role is critical to the patient experience. Today, inbound calls are sometimes missed due to: - Provider being in surgery - Staff being tied up in-clinic - After-hours gaps You will act as the first point of contact for patients, ensuring every interaction is handled professionally, promptly, and with care. This is a high-trust, communication-first role, ideal for someone who is organized, personable, and thrives in a patient-facing support position. What You’ll Own - Inbound Call Management (Primary Responsibility) - Answer incoming patient calls in a timely, professional manner - Handle: - New patient inquiries - Appointment requests - General questions - Route more complex or clinical questions to the provider when needed - Ensure zero missed opportunities from inbound demand - Appointment Coordination - Schedule and confirm appointments - Manage calendar availability - Coordinate follow-ups and rescheduling - Ensure smooth patient flow and accurate booking - Patient Communication & Experience - Deliver a warm, professional, and empathetic experience on every call - Act as a reliable point of contact for patients - Ensure clear communication and proper expectation setting - Call Triage & Escalation - Identify what can be handled directly vs escalated - Pass clinical or complex cases to the provider - Keep communication organized and documented - (Optional – High Leverage Add-On) - Depending on candidate capability, this role can expand into: - Inbox/email management - Calendar optimization - Administrative support for the provider - (This is not required but considered a strong plus.) Qualifications - 1–3+ years in: - Customer service - Virtual receptionist / call center - Administrative support - Excellent English communication (clear, friendly, professional) - Strong phone presence (this is a voice-heavy role) - Highly organized and reliable Requirements - Experience in: - Healthcare / medical offices - Scheduling or appointment coordination - Executive assistant or admin support roles Profile Fit - Patient-first mindset (empathetic, calm, professional) - Strong attention to detail - Able to multitask and stay organized during call flow - Comfortable working independently in a remote setup Working Hours - Primary coverage during CST business hours - Ideal coverage window: 8:00 AM – 6:00 PM CST - Some flexibility for extended coverage is a plus Tools & Systems - You may be required to work with: - VoIP / call forwarding systems - Scheduling/calendar tools - Basic communication platforms (Google Meet, etc.) - (Training and setup guidance will be provided.) Why This Role Matters This is not just a receptionist role. You are directly impacting: - Patient acquisition - Patient retention - Overall clinic growth By ensuring every call is answered and handled properly, you play a key role in helping the practice scale efficiently.

Role Description Chronic Care Staffing is seeking a compassionate and detail-oriented Remote Care Coordinator - LVN/LPN to support patients managing chronic health conditions through proactive outreach and ongoing care coordination. In this role, you will serve as an essential connection between patients and their healthcare providers, helping improve outcomes through education, support, and consistent communication. This is an ideal opportunity for licensed nurses who enjoy relationship-building, patient advocacy, and the flexibility of working from a secure home office environment. Responsibilities - Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide education. - Perform medication reconciliations and identify barriers to care adherence. - Assist with health risk assessments, remote patient monitoring, and transitional care management activities. - Accurately document all patient interactions within Electronic Health Record (EHR) systems. - Collaborate with providers and clinic staff to support patient care plans. - Connect patients with appropriate community resources and support services. - Maintain HIPAA compliance and patient confidentiality at all times. - Manage schedules and patient communication independently while maintaining productivity goals. Qualifications - Active, unencumbered LPN or LVN license. - Active Basic Life Support (BLS) certification. - Strong ability to work independently and manage time effectively. - Excellent communication and critical thinking skills. - High proficiency with Electronic Health Records (EHR) systems and Google Suite. - Dedicated HIPAA-compliant home office space with a private, secure environment and locked door. - Reliable high-speed internet connection. Requirements - Previous experience with Chronic Care Management (CCM) programs and billing workflows. - Experience in remote healthcare, telehealth, or virtual patient support environments. - Familiarity with Atlas or similar clinical management software platforms. Benefits - Fully remote work environment. - Consistent full-time schedule. - Opportunity to make a meaningful impact on patient outcomes. - Supportive clinical team environment. - Career growth within chronic care management operations. - Ongoing exposure to modern healthcare technology and care coordination workflows.

Role Description We are seeking a Care Transition Specialist to support our Outcomes Department by completing post-discharge phone surveys within 24–72 hours of a patient’s discharge. In this role, you will: - Conduct post-discharge phone surveys and complete assessments in the JLM database. - Verify patient demographics and discharge information to ensure accurate documentation. - Document patient-reported concerns, symptoms, barriers, and follow-up needs clearly and thoroughly. - Identify and escalate unresolved issues related to health or care coordination according to established protocols (without providing medical advice). - Communicate trends, training needs, and process improvement ideas to management and contribute to preventative care initiatives. - Participate in defining and implementing new processes, standards, and technology that improve patient experience and outcomes. - Maintain compliance with all applicable regulatory requirements, standards, and internal procedures. - Perform other duties as assigned. Qualifications - Active, unrestricted RN or LPN license, or previous medical/clinical training. - Associate degree (or higher) in Nursing or a related clinical field. - Strong listening, verbal communication, and customer-service skills with a patient-centered approach. - Ability to rely on experience and judgment to plan and accomplish goals while handling multiple tasks concurrently. - Proficiency in medical terminology with the ability to produce accurate clinical documentation and maintain strong spelling and grammar. Preferred Qualifications - Familiarity with psychiatric/behavioral health concepts, practices, and procedures. - Experience conducting patient follow-up calls, care coordination, discharge planning, or patient satisfaction/experience work. Schedule & Work Arrangement This role offers a flexible schedule with adjustable work times and workdays based on department needs and individual availability. Additional Information Care Transition Specialists do not provide medical advice. All patient concerns are documented and routed according to established guidelines to support appropriate follow-up. Employment is contingent upon maintaining applicable licensure and meeting role requirements. Team Culture + Values - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team!

Title: Coordinator, Individualized Care Location: Nationwide United States Job Description: Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster. Responsibilities - Maintains a current and in-depth understanding of patient therapy's, prior approval and reimbursement processes and details of health care plans. - Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge. - Meets key performance indicators including service levels, call volumes, adherence and quality standards. - Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries. - Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information. - Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership. Qualifications - 1-3 years of experience, preferred - High School Diploma, GED or equivalent work experience, preferred What is expected of you and others at this level - Applies acquired job skills and company policies and procedures to complete standard tasks - Works on routine assignments that require basic problem resolution - Refers to policies and past practices for guidance - Receives general direction on standard work; receives detailed instruction on new assignments - Consults with supervisor or senior peers on complex and unusual problems TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: - Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $18.10 per hour - $25.80 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 7/6/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here