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Somewhere logo
Somewhere

Logistical & physical assistance for non-emergency medical transport

Patient Coordinator / Virtual Receptionist

Location

CST (UTC-6)

Posted

69 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Coordinator / Virtual Receptionist

Somewhere

Role Description This role is critical to the patient experience. Today, inbound calls are sometimes missed due to: - Provider being in surgery - Staff being tied up in-clinic - After-hours gaps You will act as the first point of contact for patients, ensuring every interaction is handled professionally, promptly, and with care. This is a high-trust, communication-first role, ideal for someone who is organized, personable, and thrives in a patient-facing support position. What You’ll Own - Inbound Call Management (Primary Responsibility) - Answer incoming patient calls in a timely, professional manner - Handle: - New patient inquiries - Appointment requests - General questions - Route more complex or clinical questions to the provider when needed - Ensure zero missed opportunities from inbound demand - Appointment Coordination - Schedule and confirm appointments - Manage calendar availability - Coordinate follow-ups and rescheduling - Ensure smooth patient flow and accurate booking - Patient Communication & Experience - Deliver a warm, professional, and empathetic experience on every call - Act as a reliable point of contact for patients - Ensure clear communication and proper expectation setting - Call Triage & Escalation - Identify what can be handled directly vs escalated - Pass clinical or complex cases to the provider - Keep communication organized and documented - (Optional – High Leverage Add-On) - Depending on candidate capability, this role can expand into: - Inbox/email management - Calendar optimization - Administrative support for the provider - (This is not required but considered a strong plus.) Qualifications - 1–3+ years in: - Customer service - Virtual receptionist / call center - Administrative support - Excellent English communication (clear, friendly, professional) - Strong phone presence (this is a voice-heavy role) - Highly organized and reliable Requirements - Experience in: - Healthcare / medical offices - Scheduling or appointment coordination - Executive assistant or admin support roles Profile Fit - Patient-first mindset (empathetic, calm, professional) - Strong attention to detail - Able to multitask and stay organized during call flow - Comfortable working independently in a remote setup Working Hours - Primary coverage during CST business hours - Ideal coverage window: 8:00 AM – 6:00 PM CST - Some flexibility for extended coverage is a plus Tools & Systems - You may be required to work with: - VoIP / call forwarding systems - Scheduling/calendar tools - Basic communication platforms (Google Meet, etc.) - (Training and setup guidance will be provided.) Why This Role Matters This is not just a receptionist role. You are directly impacting: - Patient acquisition - Patient retention - Overall clinic growth By ensuring every call is answered and handled properly, you play a key role in helping the practice scale efficiently.

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