Healthcare Systems and Technologies

Role Description We are seeking a Care Transition Specialist to support our Outcomes Department by completing post-discharge phone surveys within 24–72 hours of a patient’s discharge. In this role, you will: - Conduct post-discharge phone surveys and complete assessments in the JLM database. - Verify patient demographics and discharge information to ensure accurate documentation. - Document patient-reported concerns, symptoms, barriers, and follow-up needs clearly and thoroughly. - Identify and escalate unresolved issues related to health or care coordination according to established protocols (without providing medical advice). - Communicate trends, training needs, and process improvement ideas to management and contribute to preventative care initiatives. - Participate in defining and implementing new processes, standards, and technology that improve patient experience and outcomes. - Maintain compliance with all applicable regulatory requirements, standards, and internal procedures. - Perform other duties as assigned. Qualifications - Active, unrestricted RN or LPN license, or previous medical/clinical training. - Associate degree (or higher) in Nursing or a related clinical field. - Strong listening, verbal communication, and customer-service skills with a patient-centered approach. - Ability to rely on experience and judgment to plan and accomplish goals while handling multiple tasks concurrently. - Proficiency in medical terminology with the ability to produce accurate clinical documentation and maintain strong spelling and grammar. Preferred Qualifications - Familiarity with psychiatric/behavioral health concepts, practices, and procedures. - Experience conducting patient follow-up calls, care coordination, discharge planning, or patient satisfaction/experience work. Schedule & Work Arrangement This role offers a flexible schedule with adjustable work times and workdays based on department needs and individual availability. Additional Information Care Transition Specialists do not provide medical advice. All patient concerns are documented and routed according to established guidelines to support appropriate follow-up. Employment is contingent upon maintaining applicable licensure and meeting role requirements. Team Culture + Values - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits - Remote work environment - Health benefits paid for employees - Flexible Paid Time Off Policy - 11 company holidays per year - Paid parental leave - 401K with matching contributions - Learning and development allowance - A diverse, inclusive, and fun team!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dynamic and highly motivated Client Enablement Solutions Consultant to join our team. As a Solutions Consultant, you will play a pivotal role in ensuring the optimal utilization of our software products by evaluating client accounts and workflows. This position requires a deep understanding of various products and product suites, as well as the ability to provide expert support and training tailored to each client's unique needs. The successful candidate will be responsible for: - Evaluating client accounts and workflows to identify areas for optimization and improvement. - Analyzing software utilization and providing recommendations for optimizing efficiency and effectiveness. - Developing and maintaining expert-level knowledge of various products and product suites. - Serving as a go-to resource for clients, providing in-depth information and insights on our offerings. - Leading virtual training sessions to educate clients on the features and functionalities of our products. - Conducting onsite consultations to provide hands-on support and training tailored to the client's specific requirements. - Organizing and facilitating in-person classroom and yearly Summit training opportunities for intensive training sessions. - Creating training materials, documentation, and resources to support client learning and utilization. - Developing content based on client feedback and evolving industry trends. - Gathering feedback from clients and internal stakeholders to continually enhance training programs and resources. - Implementing improvements and adjustments based on feedback to ensure ongoing client satisfaction. Qualifications - Bachelor's degree in a relevant field. - Proven experience in client enablement, training, or a related role. - In-depth knowledge of Practice Management and Revenue Cycle Management. - Ability to quickly become an expert on new products and technologies. - Strong communication skills with the ability to convey complex information clearly and concisely. - Experience leading virtual and in-person training sessions. - Ability to adapt to different client needs and provide tailored solutions. - Comfortable working in a fast-paced and dynamic environment. - Strong analytical and problem-solving abilities to assess client workflows and identify areas for improvement. - Proven ability to work collaboratively with cross-functional teams and build strong relationships with clients. - Up to 50% travel required. Benefits - Remote work environment. - Health benefits paid for employees. - Flexible Paid Time Off Policy. - 11 company holidays per year. - Paid parental leave. - 401K with matching contributions. - Learning and development allowance. - A diverse, inclusive, and fun team!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Responsibilities - Play a crucial role in acquiring new business, building relationships with prospects and clients, and ultimately reaching revenue goals. - Opportunity to sell market leading software solutions in healthcare. - Work closely with demand generation and sales development teams to build pipelines. - Comp plan has attainable targets and an uncapped quota. - Invest in sales technology so you can focus on the highest value activities. - Partner with a Revenue Team that prioritizes coaching, practice, and continuous improvement. Primary responsibilities: - Selling HST solutions into the Ambulatory Surgery Centers (ASC) market. - Managing sales cycles from qualified leads to closed deals. - Using/maintaining internal sales tools (salesforce.com) for CRM and pipeline management. - Collaborating with different resources throughout the organization to drive the business forward. - Prospecting into a territory to generate interest in HST products. - Developing client proposals that effectively communicate our products and offer customized solutions. - Following and improving HST’s sales methodology. Qualifications - 3+ years of full cycle, closing sales experience (Software/SaaS preferred). - Experience using CRM (Salesforce preferred), Excel, and MS Office applications. - Demonstrated ability to sell complex solutions and manage deals with multiple stakeholders. - Bachelor’s degree is a plus. - Healthcare experience is a plus. Preferred Experience - Experience with AWS Cloud services. - Modern security protocols, authentication methods, and authorization strategies. - Message routing and event streaming technologies (e.g., Kafka). - Experience supporting and/or implementing complex integration projects. - Experience leading initiatives through full SLDC. - Experience working in the medical domain. - Working knowledge in WinForms based application. Team Culture + Values - One Team: We win together, support each other, and share credit. - Inclusion: We respect differences and welcome every voice. - Transparency: We’re open, honest, and clear about our goals. - Agility: We move fast, test ideas, and learn as we go. - Empathy: We listen, care, and anticipate others’ needs. - Growth Mindset: We stay curious, keep learning, and aim to improve every day. - Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Benefits - Remote work environment. - Health benefits paid for employees. - Flexible Paid Time Off Policy. - 11 company holidays per year. - Paid parental leave. - 401K with matching contributions. - Learning and development allowance. - A diverse, inclusive, and fun team!