• Own and administer Microsoft 365 services with a primary focus on Exchange Online, including mail flow, transport rules, hygiene, performance, and availability. • Manage and secure identity platforms using Entra ID, including Conditional Access, MFA, and role-based access controls. • Administer and optimize email security platforms, including Proofpoint, threat protection, policy tuning, and incident response. • Design and implement scalable solutions across Microsoft 365 and Entra to support enterprise growth and reliability. • Lead and execute cloud migration and modernization initiatives from on-premises environments to Microsoft 365 and Entra. • Establish and enforce governance, security, and compliance standards across Exchange Online, identity, and collaboration platforms. • Monitor service health, performance, and usage, and proactively identify and resolve reliability and scalability issues. • Troubleshoot and resolve complex, cross-platform issues spanning Exchange Online, Entra ID, and integrated services. • Automate administrative workflows and operational processes using PowerShell and other scripting tools. • Leverage AI-driven tools and Microsoft 365 Copilot capabilities to improve operational efficiency, automate routine tasks, and enhance user experience. • Identify and implement opportunities to integrate automation and AI solutions into system administration, monitoring, and support processes. • Develop and integrate solutions using Power Platform, including Power Apps and Power Automate, where it drives operational efficiency. • Collaborate with engineering, security, and business stakeholders to deliver secure and scalable solutions. • Contribute to platform standards, documentation, and operational best practices. • Mentor team members and provide technical guidance across Microsoft 365 and identity domains. • Participate in additional initiatives and projects aligned with cloud and platform operations as business needs evolve.

• Serve as the go-to resource for internal teams, handling training, troubleshooting, coaching, and helping everyone get the most out of our tech stack. • Proactively identify gaps in tool adoption, workflows, and system usage, and drive improvements through process optimization, automation, and smarter use of existing tools (not just adding new ones). • Design and deliver lightweight training, documentation, and guidance to improve team proficiency and consistency across systems. • Collaborate with team members and the Filevine implementation team to identify technology needs, improve workflows, support data cleanup and migration, and assist with system configuration. • Contribute ideas for process improvements, automation, and technology upgrades that keep our stack scalable and efficient. • Help us build new AI forward systems.

Role Description We are seeking a technically capable Junior System Administrator to support the administration, maintenance, and optimization of our Consumer Direct platforms. This role will focus on: - System access management - Incident response - Platform troubleshooting - Lead management optimizations - Operational support across key systems including Relcu, Five9, and Botsplash This position requires hands-on experience with CRM & contact center platforms—preferably within the mortgage industry—and a strong foundation in SaaS environments, user provisioning, and system workflows. The ideal candidate is highly detail-oriented, analytical, and comfortable working in a fast-paced production environment. Qualifications - Minimum 1 year of hands-on CRM administration experience within the mortgage industry - Working knowledge of SaaS application administration, including user management, workflow configurations, and permission structures - Experience with ticketing systems (e.g., Jira, ServiceDesk) or similar project management tools - Strong troubleshooting skills with the ability to diagnose system, user, telephony, and data-related issues - Basic understanding of system integrations, APIs, and data synchronization between platforms - Proficiency in Microsoft Excel or similar tools for reporting and data analysis - Strong organizational skills with the ability to manage multiple concurrent tasks and priorities Requirements - 1 year of experience with Relcu, Five9, and Botsplash platforms - Experience with SQL, reporting tools, or data visualization platforms (Power BI, Tableau, Metabase) - 1 year of previous mortgage experience, preferably in Sales Operations, Technical Support, or Marketing support Benefits - Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service - Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed - 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) - Multiple PPO Medical Plans, as well as HDHP eligible plan - Dental Coverage - Vision Coverage - Company Paid Life Insurance - 401K with a generous employer match - Additional Benefits including – Optional Life, FSA, Pet Insurance etc. - Free Legal Services - Employee Loan Program - 100% Remote

Role Description DIGITI is looking for a Unix Admin to support GSA platform management services which encompass operations, continuity services, and recovery services for all IT core infrastructure services required to deliver any technology. In support of platform management, the Unix Engineer support services will include, but not limited to: - Installing, monitoring, and upgrading UNIX system software. - Providing support for on-premise and Cloud based systems. - Creating and maintaining UNIX user accounts and access management systems. - Creating and setting standardized backup and recovery policies, as well as security policies. - Applying patches and upgrades in accordance with agreed upon schedules. - Resolving hardware/software platform problems in complex, multi-layered environments. - Analyzing impact of software changes across other functional units. - Maintaining space utilization statistics, forecasting future space requirements. - Establishing, implementing, and recording Unix Administrator best practices. - Implementing and managing systems to proactively monitor infrastructure. - Making recommendations for upgrades to hardware and software based on existing operations, pending needs and available budget. - Recognizing trends and issues; foreseeing any upcoming risks, identifying existing risks and taking necessary measures to eliminate them. - Functioning as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to Unix OS technical problems. - Actively involved with third parties engaged to ensure acceptable quality of service delivery and prevent information security incidents. - Establishing relationships with third-party vendors to facilitate the timely release and distribution of information on infrastructure product security issues and patches. Qualifications - As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards. - As a remote position, personnel are expected to appear on camera for meetings with co-workers and government partners via video chat. - As a remote position, personnel are expected to maintain standard working hours per the DIGIT contract and to be available for meetings, Agile ceremonies and other collaborative efforts during working hours. - Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company’s expectations of information security. - Communicate verbally and respond to verbal communications in person, over the phone or by video chat. - Communicate clearly and succinctly in writing, primarily utilizing a keyboard. - Sitting for long periods. - Viewing computer screens for long periods of time. - Travel minimally (less than 10%), via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds). Requirements - Public Trust Clearance by start date. - ITILv4 Foundation Certification, may be obtained within 120 days after hire. - Possesses and applies expertise on multiple complex work assignments. - Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. - Operates with appreciable latitude in developing methodology and presenting solutions to problems. - Contributes to deliverables and performance metrics where applicable. - Ability to work a 24x7x365 on-call rotation schedule. Benefits - Senior level experience with RHEL and mid-level experience with Solaris and Ubuntu. - Familiarity with networking hardware and architectures to include Virtual LAN (VLAN) setup and configuration, Virtual Private Networks, routing, IPV4, IPV6, etc. - Knowledge of automation process for Linux server builds and AD integration. - Experience using ServiceNow for ticket management and inventory management. - Help create, develop, and implement project process improvement(s). - Good analytical, interpersonal, and communication skills. - Ability to adapt to changing priorities and quickly learn new skills and techniques. - Strong aptitude for an independent working environment and high productivity rate. - Excellent communication and customer relationship skills. - Certifications: CompTIA Server+, Red Hat Certified System Administrator, Red Hat Certified Engineer and VMware Certified Professional. Education and Experience - 4 - 9 years of experience and bachelor's degree. - Experience supporting industry standard software products. - Experience as a remote worker demonstrating time management and self-discipline. Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Company Description All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.