Role Description We are seeking a technically capable Junior System Administrator to support the administration, maintenance, and optimization of our Consumer Direct platforms. This role will focus on: - System access management - Incident response - Platform troubleshooting - Lead management optimizations - Operational support across key systems including Relcu, Five9, and Botsplash This position requires hands-on experience with CRM & contact center platforms—preferably within the mortgage industry—and a strong foundation in SaaS environments, user provisioning, and system workflows. The ideal candidate is highly detail-oriented, analytical, and comfortable working in a fast-paced production environment. Qualifications - Minimum 1 year of hands-on CRM administration experience within the mortgage industry - Working knowledge of SaaS application administration, including user management, workflow configurations, and permission structures - Experience with ticketing systems (e.g., Jira, ServiceDesk) or similar project management tools - Strong troubleshooting skills with the ability to diagnose system, user, telephony, and data-related issues - Basic understanding of system integrations, APIs, and data synchronization between platforms - Proficiency in Microsoft Excel or similar tools for reporting and data analysis - Strong organizational skills with the ability to manage multiple concurrent tasks and priorities Requirements - 1 year of experience with Relcu, Five9, and Botsplash platforms - Experience with SQL, reporting tools, or data visualization platforms (Power BI, Tableau, Metabase) - 1 year of previous mortgage experience, preferably in Sales Operations, Technical Support, or Marketing support Benefits - Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service - Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed - 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) - Multiple PPO Medical Plans, as well as HDHP eligible plan - Dental Coverage - Vision Coverage - Company Paid Life Insurance - 401K with a generous employer match - Additional Benefits including – Optional Life, FSA, Pet Insurance etc. - Free Legal Services - Employee Loan Program - 100% Remote

Role Description DIGITI is looking for a Unix Admin to support GSA platform management services which encompass operations, continuity services, and recovery services for all IT core infrastructure services required to deliver any technology. In support of platform management, the Unix Engineer support services will include, but not limited to: - Installing, monitoring, and upgrading UNIX system software. - Providing support for on-premise and Cloud based systems. - Creating and maintaining UNIX user accounts and access management systems. - Creating and setting standardized backup and recovery policies, as well as security policies. - Applying patches and upgrades in accordance with agreed upon schedules. - Resolving hardware/software platform problems in complex, multi-layered environments. - Analyzing impact of software changes across other functional units. - Maintaining space utilization statistics, forecasting future space requirements. - Establishing, implementing, and recording Unix Administrator best practices. - Implementing and managing systems to proactively monitor infrastructure. - Making recommendations for upgrades to hardware and software based on existing operations, pending needs and available budget. - Recognizing trends and issues; foreseeing any upcoming risks, identifying existing risks and taking necessary measures to eliminate them. - Functioning as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to Unix OS technical problems. - Actively involved with third parties engaged to ensure acceptable quality of service delivery and prevent information security incidents. - Establishing relationships with third-party vendors to facilitate the timely release and distribution of information on infrastructure product security issues and patches. Qualifications - As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards. - As a remote position, personnel are expected to appear on camera for meetings with co-workers and government partners via video chat. - As a remote position, personnel are expected to maintain standard working hours per the DIGIT contract and to be available for meetings, Agile ceremonies and other collaborative efforts during working hours. - Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company’s expectations of information security. - Communicate verbally and respond to verbal communications in person, over the phone or by video chat. - Communicate clearly and succinctly in writing, primarily utilizing a keyboard. - Sitting for long periods. - Viewing computer screens for long periods of time. - Travel minimally (less than 10%), via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds). Requirements - Public Trust Clearance by start date. - ITILv4 Foundation Certification, may be obtained within 120 days after hire. - Possesses and applies expertise on multiple complex work assignments. - Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. - Operates with appreciable latitude in developing methodology and presenting solutions to problems. - Contributes to deliverables and performance metrics where applicable. - Ability to work a 24x7x365 on-call rotation schedule. Benefits - Senior level experience with RHEL and mid-level experience with Solaris and Ubuntu. - Familiarity with networking hardware and architectures to include Virtual LAN (VLAN) setup and configuration, Virtual Private Networks, routing, IPV4, IPV6, etc. - Knowledge of automation process for Linux server builds and AD integration. - Experience using ServiceNow for ticket management and inventory management. - Help create, develop, and implement project process improvement(s). - Good analytical, interpersonal, and communication skills. - Ability to adapt to changing priorities and quickly learn new skills and techniques. - Strong aptitude for an independent working environment and high productivity rate. - Excellent communication and customer relationship skills. - Certifications: CompTIA Server+, Red Hat Certified System Administrator, Red Hat Certified Engineer and VMware Certified Professional. Education and Experience - 4 - 9 years of experience and bachelor's degree. - Experience supporting industry standard software products. - Experience as a remote worker demonstrating time management and self-discipline. Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Company Description All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Role Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Administrator to join the team. If you love to solve problems and add value, please consider what your typical days might look like: - Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead. - Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. - Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. - Manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses. - Manage clients’ primary internal systems, from email to file sharing. - Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware). - Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital). - Manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc. - Maintain domain policies, DNS, DHCP, and other integrated systems. - Keep client documentation up-to-date and accurate, along with detailed notes/updates in help desk tickets. Daily time keeping is a critical responsibility of the position in order to provide proper client updates. - Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. Qualifications - 4-6 years of experience as a Systems Administrator. - Strong analytical skills and a demonstrated ability to troubleshoot problems. - Excellent communication and customer service skills, both written and oral. - Ability to explain just about anything technical to anyone, regardless of their background. - Microsoft Associate Level Certification or equivalent certification is preferred. - Willing to participate in an on-call rotation and provide after-hours support as necessary. - Must be legally authorized to work in the United States for any employer without sponsorship. Requirements - Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus. - Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing. - Computers: Computer replacement, printer installs. - Applications and Products: Office 365, SharePoint. - Service: CSAT Scores, SLA Rating. Benefits - Flexible, high-trust environment. - Commitment to accountability. - Ownership of work from start to finish. - Proactive communication, especially when priorities shift. - Focus on outcomes, follow-through, and measurable impact. - Support for personal and professional growth.

Role Description As a System Administrator in our North American Service Delivery group, you will be responsible for managing, maintaining and supporting the systems that underpin our suite of driver identification and information system solutions for our US customers (VA, NC, SC, NY, and WI DMVs). Responsibilities - System Installation, Configuration and Virtualization: - Install, configure and virtualize server hardware. - Install/configure operating systems, software, network settings. - Write deployment scripts and manifests to deploy hardware and platforms consistently. - Develop and implement new solutions based on new customer requirements. - System Maintenance: - Pro-actively monitor system performance and ensure the reliability and availability of IT services. - Tune-up OS and deploy software updates and patches and modify deployment scripts and manifests to ensure configuration complies with security requirements. - Troubleshooting: - Diagnose and resolve hardware, software, and network issues. - Respond to system outages and perform necessary repairs. - User Management: - Manage user accounts, permissions, and access controls. - Provide technical support and training to users. - Backup and Disaster Recovery: - Implement and maintain backup solutions, including RDBMS replication, recovery and system failover. - Develop and test disaster recovery plans. - Network Management: - Configure and maintain network infrastructure, including routers, switches, and firewalls. - Ensure network security and manage VPNs. - Security Management: - Monitor and enforce security policies. - Conduct regular security audits and vulnerability assessments. - Documentation: - Document system configurations, procedures, and changes. - Maintain accurate records of IT assets and inventory. - Collaboration: - Work with other CBN and customer IT staff and departments to support various projects and initiatives. - Communicate effectively with stakeholders to understand and address their IT needs. - Compliance: - Ensure compliance with CBN and customer IT policies, procedures, and regulatory requirements. Qualifications - Fluency in English (speak, read, write) - Legally eligible to work in USA - Able to work outside of standard business hours as required - Able to travel approx. 2-4 weeks/year on average - Bachelor’s degree in Computer Science/Engineering (or related field) or equivalent combination of relevant education and years of work experience - 5+ years of system administration experience - Any CISSP, LPIC, ITIL, VCP, MCSE, OCA/OCP 12c certifications are assets, but not required - Knowledge of the following: - Active Directory - Virtualization - Basic IT Security principles and protocols (TLS, encryption at rest) - ITIL processes - IT auditing process (asset) Requirements - Critical thinking skills - Analysis, problem solving - Interpersonal skills - Communication, teamwork and collaboration - Organization, time management and prioritization skills - Attention to detail - Self-directed - Adaptable Benefits - Competitive compensation package - Health, medical and life insurance benefits - 401k plan with company matching Company Description CBN Secure Technologies Inc. (CBN STI) is a subsidiary of Canadian Bank Note Company, Limited, a global leader in the provision of secure document and adjacent enterprise-level systems solutions for the following domains: Driver Identification and Vehicle Information, Border Security, Civil Identity, Currency and Excise Control, and Lottery and Charitable Gaming. CBN STI currently provides driver license and identification (DL/ID) card solutions for New York, North Carolina, South Carolina, Virginia and Wisconsin. Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN.