Role Description As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve – now and in the future. In your role as a Quality Assurance analyst, you will support Genworth’s top strategic priorities. The person selected will work with the LTC Claims Admin application teams, responsible for support and development activities for multiple applications across different technologies, maintaining system health and implementing changes to support the business. We are looking for people with a strong attention to detail and focus on quality. In your role as a QA Test Analyst, you are responsible for the planning, design and execution of system testing. You will conduct test plan/case reviews, execute test cases and evaluate and report test results. The role will involve extensive collaboration with other developers, Business Analysts and QA members on the team as well as with Business Partners and other IT teams. You will gain Genworth product and application knowledge as part of a team that is driving change and innovation within the company. What you will be doing - Support the quality assurance efforts on the Long Term Care claims administration systems, participating in the complete QA cycle, including analysis, planning, execution and reporting. - Review Business Requirement Specifications, Technical Design Documents and perform impact analysis to build test strategy followed by creation of the test plan, identification of test cases and laying out the activities to be performed, to meet the test objectives. - Execute the activities per the test plan, tracking progress and documenting test results and defects. - Liaise with the developers, product owners, business analysts and other stakeholders to monitor and report testing progress. - In case defects are discovered in testing, determine defect impact and severity, and track defect to closure including planning and execution of any retesting needed. - Provide feedback to developers to reduce future defect incidence. - For defects that leak into production, perform RCA and enhance testing efforts to avoid repetition. - Perform administrative duties in conjunction with the departmental requirements (participate and contribute in meetings, agile ceremonies, respond to correspondence in a timely manner, provide status updates, review/update/submit tickets, participate in change management activities). - Take ownership of work and collaborate with the team to ensure all planned activities are completed in a timely manner. - Assist other team members as needed and contribute towards activity planning, estimations, and prioritization. - Participate as needed in different types of QA efforts including but not limited to smoke testing, unit testing, functional testing, user acceptance testing, performance testing, regression testing, interface testing etc. - Contribute towards advancing the overall QA organization, by staying up-to-date with new testing tools and strategies, contributing towards test automation, progressing the team towards DevOps adoption, advancing of test standards and procedures, pursuing continuous process improvement etc. Qualifications - 4-year college degree and/or relevant experience as a quality analyst in a complex environment with multiple interfacing applications preferably in the insurance/finance domain. - Excellent analytical skills and a detail-oriented mindset, with ability to understand complex business requirements, comprehend the interdependencies between systems and understand impact of any proposed changes on the various products and system functionalities. - Experience working in a cross-functional team environment and having good problem-solving skills and a results-oriented outlook. - Good communication skills ability to work with various stakeholders, managing concurrent deadlines and multiple priorities. - Experience with a variety of software QA methodologies, tools and processes. - Good knowledge of SQL, Excel and Scripting as well as proficiency in other MS Office tools is needed. - Practical knowledge of LTC insurance products and premiums is ideal. - Agile experience, experience with insurance systems (specifically insurance premium calculations), and experience with testing applications across different technologies including Java and Mainframe are preferred. - Development experience and/or experience as a Business Analyst would be beneficial for the role. - Professional certifications such as Sigma, Agile certifications and other quality related certifications will be a plus. - Experience with setting up automated and/or performance testing and their related tools will be bonus. - Ability to troubleshoot complex issues independently. - Work effectively with developers, BAs, and product owners. - Use of defect tracking tools (e.g., Jira, Azure DevOps); strong root cause analysis. - Understand load/stress testing concepts; execute scripts if required. - Ability to create detailed test plans, cases, and scripts for complex systems. Benefits - Competitive Compensation & Total Rewards Incentives - Attractive Mediclaim Coverage - Annual Leave of up to 25 days - 12 Sick Leaves - 12 Casual Leaves - Additional leaves for marriage, child-birth, adoption, bereavement - 11 Holidays for all employees - Utility Allowance to cover for Internet and Phone expenses - Employment Assistance Program - Gratuity eligibility - Business Travel Accident Insurance - Active employee engagement activities - Access to LinkedIn Learning in addition to ongoing Genworth Training calendar