• Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights. • Provide top-notch service in product knowledge, customer experience, and proactive competitive CX insights. • Manage a portfolio of strategic clients leveraging NPS Prism’s benchmarking CX insights. • Manage strategic account plans, pursuing revenue growth opportunities, and growing presence. • Create and engage clients on CX thought leadership driven by Prism. • Deliver client excellence through new CX industry insights powered by Prism. • Act as a dedicated resource to discuss business challenges and best practices with clients. • Engage with clients and solicit feedback on the Prism product. • Support sales strategy and commercialization efforts for prioritized prospects and clients.

Role Description The Infrastructure Manager is responsible for the stability, security, and performance of the organization’s core IT infrastructure, including end-user support, systems administration, networking, identity, and endpoint management. This role provides unified leadership across both the Helpdesk and Systems Administration teams, ensuring consistent standards, streamlined operations, and a proactive approach to service delivery. As the company continues to modernize and expand its technology footprint, the Infrastructure Manager will play a critical role in building a scalable, resilient environment that supports business growth and operational excellence. - Lead, mentor, and develop the Helpdesk and Systems Administration teams, fostering a culture of accountability, collaboration, and continuous improvement. - Establish clear roles, responsibilities, and performance expectations across both teams. - Serve as the escalation point for complex technical issues and operational challenges. - Drive professional development and training to ensure the team stays current with evolving technologies. - Oversee the day-to-day operation of servers, networks, storage, identity systems, and endpoint environments. - Ensure high availability, reliability, and performance of all infrastructure components. - Manage patching, lifecycle management, monitoring, and capacity planning. - Maintain strong documentation, configuration standards, and operational procedures. - Ensure the Helpdesk delivers responsive, high-quality support to all employees. - Implement and refine ticketing workflows, SLAs, and escalation processes. - Identify recurring issues and drive root-cause analysis to reduce support volume. - Improve user experience through automation, self-service, and proactive support strategies. - Partner with security and compliance stakeholders to ensure infrastructure meets organizational and regulatory requirements. - Oversee identity and access management, endpoint security, and vulnerability remediation. - Support audit activities and maintain compliance documentation. - Lead infrastructure projects including upgrades, migrations, deployments, and modernization initiatives. - Coordinate cross-functional work with Application, Fleet IT, and business teams. - Ensure changes are planned, tested, communicated, and executed with minimal operational impact. - Manage relationships with infrastructure vendors, MSPs, and service providers. - Oversee procurement, licensing, renewals, and hardware/software lifecycle management. - Maintain accurate asset inventories and ensure cost-effective resource utilization. - Perform other related duties as assigned. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience. - Strong experience supporting and managing distributed IT environments with remote connectivity constraints. - Proficiency with networking, firewalls, VPNs, satellite or cellular connectivity, and Windows-based systems. - Strong technical background in Microsoft 365, Azure AD/Entra, Windows Server, networking, and endpoint management. - Ability to troubleshoot complex hardware, software, and network issues in maritime or industrial environments. - Experience managing helpdesk operations, vendors, contracts, and technology projects. - Willingness to travel to vessels and shipyards as needed. - Demonstrated ability to lead teams through change, modernization, and process improvement. - Excellent communication, prioritization, and problem-solving skills. - Ability to balance strategic planning with hands-on technical involvement. - Analytical and problem-solving skills. - Prioritize and execute tasks in high-pressure environments. - Strong interpersonal, oral, and written communication; customer service focus. - Self-motivated, detail-oriented, and committed to continuous improvement. - Maintain professionalism and confidentiality. - Must pass background checks required for port and vessel access. Job Condition and Environment - Duties are performed in a normal office environment while sitting at a desk. - Occasional travel may be required. - Must be physically fit enough to board barges and tugs at sea and in port. - Required to board tugs, barges, and ships, at dock or at anchor in all weather conditions and at all hours. Expected Hours of Work - Normal office hours are 8:00am to 5:00pm Monday through Friday. - Due to global nature of the company and scope of the role, duties may require being available periodically outside of normal working hours. Benefits - The Company offers Medical, Dental, Vision, Life and AD&D options to our employees and their eligible dependents after meeting Company requirements. - 401(k) options, Disability Insurance, sick pay, vacation pay, 10 paid holidays per calendar year (subject to work schedule) and Healthcare and/or Dependent Care FSAs are also available to our employees after meeting Company requirements. - All benefits information may be subject to change based on any current or updated benefit plan year changes and/or Collective Bargaining Agreements. Company Description Centerline Logistics is a leading provider of marine transportation services in the United States. Centerline Logistics operates on the United States West Coast (including Alaska and Hawaii), United States East Coast (including Puerto Rico), the United States Gulf Coast and the Mississippi River System. Services provided include the transportation and storage of petroleum products, tanker escort, ship assist, the transportation of general cargo and rescue towing. Centerline Logistics is the parent company of eight businesses specializing in marine services and a bulk liquids terminal business. Centerline Logistics provides accounting, administrative, human resources, safety and environmental services, and other support to the subsidiary companies.

Base Salary Range: 90000 - 140000 Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Are you passionate about creating exceptional customer experiences and turning satisfied customers into powerful advocates? We are looking for a highly motivated, hands-on Customer Advocacy Manager to own the execution and operations of our global customer advocacy program. Nexthink runs a dynamic, well-established global advocacy initiative-the Nexthink Ambassador Program-bringing together 200+ engaged customers from leading organizations. In this role, you will help scale and evolve the program by driving engagement, delivering high-impact experiences, and translating participation into meaningful advocacy. You bring strong ownership, thrive in a fast-paced environment, and excel at building authentic relationships that deliver real customer value. You will work as part of a close-knit team, collaborating with colleagues across different areas of the community and advocacy lifecycle. - Program execution: Own day-to-day operations of the advocacy program, ensuring consistent, high-quality delivery. - Customer recruitment & engagement: Identify, recruit, and engage customers; build trusted relationships and create experiences that keep them active and invested. - Experience design: Plan and execute a balanced calendar of virtual and in-person activities, including events, exclusive experiences, and recognition initiatives. - Advocacy activation: Partner with internal teams to develop advocacy assets such as case studies, testimonials, peer reviews, and speaking opportunities. - Community building: Foster a vibrant, inclusive community by creating moments that are both valuable and enjoyable for customers. - Cross-functional alignment: Collaborate with marketing, customer success, sales, and product teams to align advocacy efforts with business priorities. - Program optimization: Track engagement and impact metrics; continuously refine programs based on data and feedback. Establish scalable processes and tools to improve efficiency and maximize program impact. - Customer communications: Deliver targeted, personalized communications that reflect the Nexthink brand-professional, approachable, and human. - Tools & vendors: Manage advocacy platforms and external partners to support program execution. Qualifications - Experience: 7+ years in customer marketing, advocacy, customer success, or similar customer-facing roles, with a track record of executing engagement programs. - Customer mindset: Passion for building strong relationships and delivering exceptional experiences. - Event management: Experience designing and delivering engaging virtual and in-person programs and events. - Drive & ownership: Proactive, hands-on, and results-oriented in a fast-paced environment. - Engaging communicator: Strong written and verbal skills, with the ability to build rapport quickly. You bring warmth, authenticity, and positive energy to customer interactions. - Operational excellence: Highly organized with strong project management skills and attention to detail. - AI fluency: Comfortable leveraging AI tools to improve efficiency and impact. - Collaboration: Proven ability to work cross-functionally and influence stakeholders. - Data-driven: Able to use metrics and insights to optimize programs and demonstrate impact. - Technical familiarity: Experience with CRM, marketing automation, and advocacy/community platforms is a plus. - Education: Bachelor's degree in marketing, business, or a related field. Why Join Us? This is an opportunity to build on a strong foundation and take a high-impact advocacy program to the next level. You will join a company with a passionate customer community and a clear ambition to scale its impact. At Nexthink, customers are at the heart of everything we do. You will play a key role in amplifying their voice, strengthening our community, and contributing directly to business growth. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. - Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. - Free access to professional training platforms to explore your interests and enhance your skills. - Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. - Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. - Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

• Recruit, onboard, and manage strategic partners across Slack’s platform ecosystem. • Drive adoption of Slack’s platform among companies offering software products and services to businesses. • Identify whitespace where platform gaps exist and develop partner-driven solutions to address them. • Champion creative business models that unlock value for customers while ensuring mutual success for partners. • Own the partner engagement lifecycle: from opportunity identification and initial outreach through onboarding, activation, and GTM readiness. • Partner with stakeholders across Slack product, platform engineering, AI, and GTM teams to align on roadmap gaps and ecosystem leverage points.