• Experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs • Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations • Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy • Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)’s and product complaints through medical information • Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families • Maintain and update patient status to track reimbursement and shipping status of U.S. patients • Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems) • Liaise with medical offices as necessary to obtain insurance authorizations • Counsel patients and family on insurance and reimbursement options • Identify general and specific adherence trends and suggest appropriate action • Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks • Manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance • Attend patient meetings, industry conferences and sales meetings

Case Manager Sheboygan, Wisconsin Port Washington, Wisconsin West Bend, Wisconsin Job Description: Become a part of our caring community Join Humana as a Case Manager within the Inclusa/Humana team, where you will serve members in the Wisconsin Family Care (FC) program. Reporting to the Manager of Care Coaching, you will provide comprehensive case management services to frail elders and adults with intellectual, developmental, or physical disabilities. Let's make a difference together! You will support members in Sheboygan, Waukesha, and Ozaukee counties. Job Description Main responsibilities: - Assess members health and safety needs to identify their strengths, interests, and preferences to develop a comprehensive Member Care Plan (MCP). - Coordinate with a Field Care Nurse to provide services that address members' health and safety needs, ensuring the team provides support in the least restrictive environment following the MCP. - Conduct face-to-face social assessments with members upon enrollment and at minimum, every six months, typically at the member's residence. - Conduct quarterly in-person visits and maintain monthly contact with members by phone. - Arrange support services for members, including those related to social integration, community resources, employment, housing, and other non-medical needs. - Ensure cost-effective service delivery. - Evaluate risk factors and provide education to members. - Maintain accurate documentation including case notes, service authorizations, and updates to the MCP. Use your skills to make an impact Required Qualifications - A Bachelor's degree in human services or a related field is required, with at least 1 year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities. Alternatively, a Bachelor's degree in another field with at least 3 years of such experience is also acceptable. - Valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits Preferred Qualifications - Reside within 45 mins or less of the assigned coverage areas - Case Management experience - Experience with electronic case note documentation - Knowledge of community health and social service agencies and additional community resources Additional Information - Work Location: Waukesha, Sheboygan, Ozaukee counties, WI - Travel: up to 40% within these counties - Typical Workdays/Hours: Monday - Friday, 8:00 am - 4:30 pm CST Driving This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. Mileage reimbursement is provided for work-related travel. Eligible mileage includes: - Travel from your home to your first work location of the day. - Travel between client or assignment locations during the workday. - Travel from your final work location back to your home. WAH Internet Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $53,700 - $72,600 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Inclusa: Inclusa manages the provision of a person-centered and community-focused approach to long-term care services and support to Family Care members across the state of Wisconsin. As a values-based organization devoted to building vibrant and inclusive communities, Inclusa deploys a unique approach to managed care with a trademarked model of support named Commonunity which focuses on the belief in everyone, and from that belief, the common good for all is achieved. In 2022, Inclusa was acquired by Humana. This partnership will allow us to create a model of care that provides industry-leading support for members across the health care continuum. About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Role Description System High a Veilant Company is a mission-focused company dedicated to protecting the most sensitive national security programs and technologies. From advanced R&D to classified operations, we provide proactive protection throughout the lifecycle of our customers' missions. We are growing our team and looking to bring on a Contracts Manager who understands the real-world impact of getting the details right. This role is ideal for someone who is fluent in FAR/DFARS, experienced in supporting complex government contracts and proposals, and motivated to contribute to a team where contracts are strategic and mission-critical, not just administrative. As a Contracts Manager at System High, you will manage a portfolio of U.S. government contracts from pre-award to closeout. You will: - Lead the review, negotiation, and management of government and commercial contracts, subcontracts, and modifications (FFP, CPFF, T&M, IDIQs) - Ensure compliance with FAR, DFARS, and agency-specific regulations while advising internal stakeholders on contractual risk and mitigation - Partner with Business Development to support proposal development, including pricing strategy, Model Contract Volumes, OCI, NDAs, and Teaming Agreements - Maintain complete, audit-ready contract files and ensure all contract deliverables are met - Support internal coordination across Security, Finance, Program Management, and Legal to align contract terms with execution needs - Oversee contract administration activities including funding tracking, deliverables, and closeouts What You’ll Accomplish in Your First Six Months: - Take ownership of a portfolio of active DoD and IC contracts, leading reviews, any active negotiations, managing execution risks and success from a contracts lens and ensuring compliance with FAR/DFARS - Partner cross-functionally with BD, Finance, Security, and PMs to support proposals, streamline processes, and improve contract execution - Identify and implement at least one improvement to a contract management process to increase efficiency or reduce risk Qualifications - Minimum of 4 years of experience in government contract management with focus on managing prime contracts - Strong working knowledge of FAR, DFARS, and applicable agency supplements - Experience supporting a variety of contract types including FFP, Cost Plus with varying Incentive Fee structures (AF, FF, IF), T&M, and IDIQs - Demonstrated success in proposal development, contract negotiation and advising internal teams - Ability to work independently and communicate effectively across departments along with a proactive, solution-oriented mindset Requirements - Ability to obtain and maintain a U.S. government security clearance - Experience supporting classified programs or cleared environments - Proposal writing - Prior experience working with contract management systems or compliance tools - Experience with contract audits and closeouts (DCAA, DCMA) - Bachelor's degree in Business, Legal Studies, Government, or a related field Benefits - Work on high-impact, technically challenging problems - Teamwork over competition - Solid work-life balance - Flexible remote work options - Collaborate with talented software developers, systems engineers, and subject matter experts

• Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights. • Provide top-notch service in product knowledge, customer experience, and proactive competitive CX insights. • Manage a portfolio of strategic clients leveraging NPS Prism’s benchmarking CX insights. • Manage strategic account plans, pursuing revenue growth opportunities, and growing presence. • Create and engage clients on CX thought leadership driven by Prism. • Deliver client excellence through new CX industry insights powered by Prism. • Act as a dedicated resource to discuss business challenges and best practices with clients. • Engage with clients and solicit feedback on the Prism product. • Support sales strategy and commercialization efforts for prioritized prospects and clients.