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Pre-Sales Solutions Engineer
Location
Florida + 4 moreAll locations: Florida | New Jersey | North Carolina | Maryland | Virginia
Posted
31 days ago
Salary
$182.3K - $230.1K / year
Seniority
Senior
Job Description
Pre-Sales Solutions Engineer
Cisco
• provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise • key collaborator and technical contributor on a stellar team of Presales Architects • support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development • promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings • perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes • design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies • support proof of concept or trial motions in support of customer outcome and technical closure
Job Requirements
- at least 4 years of Consulting or Pre-Sales Engineering experience
- deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity
- deep technical understanding of the Contact Center field – on-prem and cloud
- experience consulting with customers through premise based to cloud migrations
- experience with AI, CRM, WFO, Customer Journey as a Service
Benefits
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- additional paid time away may be requested to deal with critical or emergency issues for family members
- optional 10 paid days per full calendar year to volunteer
- annual bonuses for non-sales roles
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