• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding and new functionality • Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively monitor product usage across your accounts to further gauge account health • Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies. • Effectively relay customer feature requests to internal teams and advocate for customer needs. • Ensure support teams are aligned with customer requests and priorities.

• provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise • key collaborator and technical contributor on a stellar team of Presales Architects • support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development • promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings • perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes • design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies • support proof of concept or trial motions in support of customer outcome and technical closure

• Lead the design and execution of comprehensive solutions. • Build and maintain strong relationships with technical and business stakeholders. • Work closely with Product, Engineering, and Business Development teams. • Serve as a subject matter expert on Instacart's platform and external-facing APIs. • Develop tools, processes, and documentation to scale partnerships. • Address complex business challenges and technical issues.

• The Solutions Architect (SA) is the technical and strategic lead across client engagements, owning the full lifecycle from discovery through solution design, planning, and delivery oversight. • Lead complex discovery processes, design scalable HubSpot solutions, and ensure alignment between business requirements, CRM architecture, and delivery execution. • Work across multiple engagements simultaneously, partnering with Consultants, automation engineers, and developers in an agile delivery environment. • Maintain a strong understanding of each client’s business model, HubSpot maturity, and tech stack. • Act as the technical voice of the client, ensuring delivery teams have the context needed to execute effectively. • Identify opportunities to expand impact (RevOps gaps, automation opportunities, underutilized HubSpot capabilities). • Lead discovery sessions with executives and stakeholders to define goals, pain points, and success metrics. • Develop Business Solution Designs (high-level architecture), including: HubSpot configuration strategy, Integration architecture (ERP, middleware, third-party tools), Process gaps and system dependencies. • Conduct technical research (feasibility, integrations, proofs-of-concept) for complex requirements.