Arize AI is a machine learning observability platform for ML practitioners to detect and troubleshoot model issues
AI Solutions Manager
Location
California
Posted
84 days ago
Salary
$140K - $175K / year
Seniority
Senior
Job Description
AI Solutions Manager
Arize AI
• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding and new functionality • Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively monitor product usage across your accounts to further gauge account health • Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies. • Effectively relay customer feature requests to internal teams and advocate for customer needs. • Ensure support teams are aligned with customer requests and priorities.
Job Requirements
- 3+ years of experience as a Customer Success Manager in SaaS.
- A self-starter mindset with the ability to thrive in limited process environments.
- Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
- Strong communication skills for articulating observations and fostering collaboration across teams.
- Proven ability to demo technical products and translate their value into tailored customer solutions.
- Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results.
- A strong team player who values collaboration and collective success.
- Bonus: Familiarity with AI/ML workflows or GenAI technologies.
Benefits
- medical
- dental
- vision
- 401(k) plan
- unlimited paid time off
- generous parental leave plan
- others for mental and wellness support
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