• Maintain and update CRM systems with accurate, real-time data • Ensure pipeline organization and consistent tracking of client communications and opportunities • Support client and supplier communication needs in a timely and organized manner • Provide day-to-day operational support across commercial functions • Assist with marketing coordination tasks as needed

• Lead the annual GTM planning cycle (territories, quotas, coverage). • Own in-year rebalancing and adjustments, ensuring consistency and scalability. • Establish and evolve planning methodologies to improve decision quality. • Own segmentation and coverage models, ensuring alignment to growth strategy. • Own and maintain capacity and headcount models (productivity, ramp, allocation). • Identify structural gaps and recommend improvements to drive efficiency and growth. • Translate planning data and business inputs into clear recommendations and tradeoffs. • Develop scenario models (growth, hiring, productivity) to support decision-making. • Partner directly with Sales and Finance leadership to align on planning assumptions and outcomes. • Govern account ownership rules (ROE, territory guides) and ensure adherence. • Own the GTM operating calendar and planning infrastructure. • Ensure planning decisions are accurately implement and reflected in Salesforce and GTM systems. • Partner across Sales, Finance, Marketing, and Systems to align on planning priorities and execution. • Lead planning-related initiatives end-to-end, ensuring milestones and outcomes are met. • Drive adoption and consistency across regions and teams. • Present planning recommendations, tradeoffs, and outcomes to senior leadership. • Deliver clear, executive-ready insights on coverage, capacity, and planning decisions. • Simplify complex analysis into actionable insights, risks, and opportunities.

• Own end-to-end GTM enablement across the full funnel • Build a scalable global enablement engine • Operationalize GTM excellence • Own GTM content and narrative consistency • Define and optimize the enablement tooling stack • Leverage AI and automation to scale impact • Measure and improve enablement effectiveness • Partner with GTM and regional leadership

Role Description Genesys is seeking an experienced Sr. Sales Operations Manager to support Europe, Middle East & Africa. This role is critical to lead the operational execution across the field organisations, including Sales Executives, Overlay Specialists, and Channel Partners. This role will help drive the evolution of GTM structure, productivity optimisation, planning, and operational processes. The successful candidate will possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry and must communicate effectively with senior-level sales executives and back office functional leadership. This candidate will be: - Data-driven - Self-motivated - Sales business application savvy - Intellectually curious - A fast learner - Detail-oriented - Able to move quickly while keeping focused on high-impact projects with limited direction and supervision This role will own and transform three critical pillars of our GTM operating model: - White Space Visibility & Territory Intelligence - Lead a full-scale territory clean-up and enrichment initiative across EMEA. - Transition from legacy account allocations to data-driven territory design based on true Serviceable Obtainable Market (SOM). - Define, build and operationalise criteria for high-propensity, AI-first target accounts resulting in creating buy-in on quotas with Sales, Finance & RevOps stakeholders. - Build patches looking at the whitespace, greenspace, and assigned AE productivity metrics and benchmarks ensuring sales teams focus on viable opportunities. - Build, in collaboration with the Revenue Intelligence team & IT team, a scalable framework for ongoing territory health and data integrity. - The “Single Connected Thread” Planning Cycle - Own the logic and execution behind territory design in close partnership with global planning. - Ensure every Account Executive enters the fiscal year with a Global Achievement Plan (GAP) grounded in verified, actionable data. - Align regional execution with global strategy, creating consistency across segmentation, quotas, and coverage models. - Bring structure, predictability, and transparency to the annual planning process. - Eliminating Operational Friction & Data Governance - Own Data Governance across EMEA, establishing and enforcing clear standards for data quality, consistency, ownership, and access across all GTM systems (e.g. Salesforce and supporting data architecture). - Define and operationalise rules for account ownership, hierarchy management, and data integrity to eliminate ambiguity and conflict across Sales, Marketing, and Partner teams. - Centralise data hygiene and governance processes to remove inefficiencies and administrative burden from regional leadership. - Eliminate time spent on account disputes, data inconsistencies, and manual administrative work. - Enable field leadership to focus on pipeline generation and revenue execution, not operational overhead. Qualifications - 10+ years in Sales Strategy / Sales Operations within a high-growth SaaS or technology environment. - Proven experience owning data governance frameworks and driving data quality transformation in a complex GTM environment. - Deep expertise in: - Territory planning & GTM design - Quota setting & sales capacity modelling - Business performance analysis - Customer master data management - Salesforce CRM and data architecture - Proven ability to build operational rigor in complex, ambiguous environments. - Strong experience translating complex datasets into clear, actionable business insights that influence senior stakeholders and field execution. - Exceptional analytical and problem-solving skills, with the ability to translate data into strategic action. - Experience leading large-scale transformation initiatives across regions or business units. - Comfortable operating at both strategic and hands-on levels—from executive storytelling to data-level detail. - High ownership mindset with the ability to deliver results with minimal oversight. Preferred Requirements - Prior experience with a fast-growth enterprise software company is highly preferred. - MBA or advanced degree preferred. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.