Role Description Genesys is seeking an experienced Sr. Sales Operations Manager to support Europe, Middle East & Africa. This role is critical to lead the operational execution across the field organisations, including Sales Executives, Overlay Specialists, and Channel Partners. This role will help drive the evolution of GTM structure, productivity optimisation, planning, and operational processes. The successful candidate will possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry and must communicate effectively with senior-level sales executives and back office functional leadership. This candidate will be: - Data-driven - Self-motivated - Sales business application savvy - Intellectually curious - A fast learner - Detail-oriented - Able to move quickly while keeping focused on high-impact projects with limited direction and supervision This role will own and transform three critical pillars of our GTM operating model: - White Space Visibility & Territory Intelligence - Lead a full-scale territory clean-up and enrichment initiative across EMEA. - Transition from legacy account allocations to data-driven territory design based on true Serviceable Obtainable Market (SOM). - Define, build and operationalise criteria for high-propensity, AI-first target accounts resulting in creating buy-in on quotas with Sales, Finance & RevOps stakeholders. - Build patches looking at the whitespace, greenspace, and assigned AE productivity metrics and benchmarks ensuring sales teams focus on viable opportunities. - Build, in collaboration with the Revenue Intelligence team & IT team, a scalable framework for ongoing territory health and data integrity. - The “Single Connected Thread” Planning Cycle - Own the logic and execution behind territory design in close partnership with global planning. - Ensure every Account Executive enters the fiscal year with a Global Achievement Plan (GAP) grounded in verified, actionable data. - Align regional execution with global strategy, creating consistency across segmentation, quotas, and coverage models. - Bring structure, predictability, and transparency to the annual planning process. - Eliminating Operational Friction & Data Governance - Own Data Governance across EMEA, establishing and enforcing clear standards for data quality, consistency, ownership, and access across all GTM systems (e.g. Salesforce and supporting data architecture). - Define and operationalise rules for account ownership, hierarchy management, and data integrity to eliminate ambiguity and conflict across Sales, Marketing, and Partner teams. - Centralise data hygiene and governance processes to remove inefficiencies and administrative burden from regional leadership. - Eliminate time spent on account disputes, data inconsistencies, and manual administrative work. - Enable field leadership to focus on pipeline generation and revenue execution, not operational overhead. Qualifications - 10+ years in Sales Strategy / Sales Operations within a high-growth SaaS or technology environment. - Proven experience owning data governance frameworks and driving data quality transformation in a complex GTM environment. - Deep expertise in: - Territory planning & GTM design - Quota setting & sales capacity modelling - Business performance analysis - Customer master data management - Salesforce CRM and data architecture - Proven ability to build operational rigor in complex, ambiguous environments. - Strong experience translating complex datasets into clear, actionable business insights that influence senior stakeholders and field execution. - Exceptional analytical and problem-solving skills, with the ability to translate data into strategic action. - Experience leading large-scale transformation initiatives across regions or business units. - Comfortable operating at both strategic and hands-on levels—from executive storytelling to data-level detail. - High ownership mindset with the ability to deliver results with minimal oversight. Preferred Requirements - Prior experience with a fast-growth enterprise software company is highly preferred. - MBA or advanced degree preferred. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

• Conduct regular coaching sessions with inside and outside sales representatives • Review sales calls, customer interactions, and performance metrics to identify improvement opportunities • Provide structured feedback focused on objection handling, closing techniques, urgency creation, and customer communication • Improve close rates, appointment conversion rates, and overall sales consistency across the organization • Implement and manage quality assurance processes for inbound and outbound customer interactions • Review recorded calls and deliver actionable coaching feedback • Identify recurring objections, performance trends, and process inefficiencies impacting conversions • Establish performance benchmarks and accountability standards • Develop onboarding materials and ongoing training programs for sales team members • Create SOPs, scripts, sales frameworks, and enablement resources • Run roleplay sessions, mock sales calls, and workshops to improve execution and confidence • Ensure alignment on messaging, service offerings, and sales processes • Collaborate with leadership to optimize lead handling workflows and sales operations • Improve follow-up systems, lead routing, pipeline management, and reporting processes • Identify operational bottlenecks impacting speed-to-lead and conversion performance • Support KPI tracking and sales performance reporting • Serve as a trusted mentor and resource for the sales team • Foster a high-performance and accountability-driven sales culture • Partner closely with leadership to align sales initiatives with business goals • Improve communication and collaboration between inside and outside sales teams.

• Crear dashboards en el CRM con visibilidad clara sobre: Actividad comercial, pipeline, bookings, renovaciones y churn • Analizar el funnel completo para detectar: Tendencias, cuellos de botella y oportunidades de optimización • Transformar datos complejos en insights accionables que impacten: Estrategias inbound/outbound / Priorización de cuentas/ Adopción de producto y retención • Trabajar junto a liderazgo de Sales en: Coverage, pacing, velocidad de deals y attainment • Conectar el forecast de Sales con Finance: Auditoría y corrección de datos antes del forecast de revenue • Construir y monitorear leading indicators para mejorar la predictibilidad • Ownership de la calidad y consistencia de datos en HubSpot y tools GTM • Definir métricas estándar y asegurar su confiabilidad • Ejecutar auditorías de datos de forma recurrente • Documentar y optimizar procesos Lead-to-Cash • Acompañar onboarding y entrenamientos de los equipos de revenue • Detectar fricciones y proponer: Automatizaciones / Mejoras de sistemas • Asegurar alineación cross-funcional y claridad en handoffs • Soporte en la administración de: HubSpot, Gong, ZoomInfo, CPQ, Billing Systems, entre otros • Enlace clave entre equipos GTM y recursos técnicos • Evaluar y recomendar herramientas para mejorar reporting y productividad

Title: Sales Operations Administration Analyst Location: Irvine, CA, US, 104175 Atlanta, GA, US, 30339 Carrollton, TX, US, 75007 Workplace: Regular Department: Sales Operations Job Description: For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's. Whatever the future holds, you can be sure that Murata will be a part of it. Why Consider This Job Opportunity The Sales Operations Administration Analyst provides training, systems support, and continuous improvement in the areas of Supply Chain, Sales, Sales Service and Murata Management. This position helps to maintain data integrity in systems as required. Workplace Policy Hybrid from Atlanta, GA, Dallas, TX, or Irvine, CA. What To Expect (Essential Job Responsibilities) - Provide training and follow-up training to Sales and Sales Operations (includes but is not limited to Sales Associates and Key Account Managers). - Maintain data integrity for systems as well as supporting order management tools. - Determine the Murata Electronics Americas standard service model profile setup for order and inventory management based on customer process and function. - Support internal process by involving users in process-flow analysis and work redesign, with emphasis on effective utilization of systems or other information technologies to improve departmental performance. - Analyze and document problems, recommend solutions, initiate corrective actions, and follow up on problem resolution and issue status. - Assist with updates related to policies and procedures as well as identifying areas of process and systems improvement. - Interfacing as SOPS representatives with the Business Process Management (BPM) team to facilitate process and system improvements - Supports J-Sox, IATF activities as assigned. - Participate as well as test and provide feedback on assigned Global Teams assignments for process system improvements - Support SOPS with design, development, documentation, and implementation of new applications and systems, in accordance with company needs and policies. Miscellaneous Job Responsibilities - Maintain integrity Article Master Segments in systems. - Support internal IT departmental process improvements. - Add Article Suppliers to Master Segment in systems. - Coordinate the registration of Customer Codes with Overseas Factories. - Maintain-Create monthly reports, including data points, as assigned. - Perform other job-related responsibilities and duties as assigned. What Is Required (Qualifications) - High School Diploma or GED - 2+ years of applicable work experience in data analysis and data integrity, - Advanced proficiency in Microsoft Office Suite. - Adaptable with the ability to consistently work in an ever-changing environment. - Possess excellent verbal and written skills - Analytical skills with the ability to solve problems in systems and processes. How To Stand Out (Preferred Qualifications) - Knowledge of Murata’s industry, business principles, and cultural diversities. - Previous Project Management experience. - Data analysis and reporting experience. - Proficiency using SQL - Proficient in Process Mapping. Other California Salary depending on location. Minimum Salary $58,605.00 Maximum Salary, $85,929 Perks - Comprehensive benefits package including medical, dental, and vision insurance. - Generous Paid Time Off including paid holidays and floating holidays. - 401(k) employer match on retirement planning. - Hybrid working schedule for eligible positions. - Tuition reimbursement on approved programs. - Flexible and Health spending accounts. - Talent Development program.