• Oversee the planning, execution, and delivery of software project supporting HIG VistA SSN-Reduction. • Oversee the analysis of five VistA packages to assess scope of SSN usage, identify all internal and external integrations, and define incremental deployment plan. • Facilitate agile ceremonies including daily standups, sprint planning, backlog grooming, sprint reviews, and retrospectives. • Remove impediments and foster a collaborative, high-performing team environment. • Manage project timelines, milestones, deliverables, and resource allocation. • Coordinate communication between stakeholders, architects, product owners, and development teams. • Track and report project progress, risks, and issues to leadership and clients. • Ensure adherence to agile best practices and continuous improvement processes. • Support requirements gathering, prioritization, and backlog management. • Maintain project documentation, including status reports, meeting notes, and action items. • Ensure compliance with VA enterprise standards, federal regulations, and security requirements. • Guide the team in adopting DevOps practices, CI/CD pipelines (applicable to VistA releases), and quality assurance processes. • Lead the delivery of onboarding packages, technical documentation, and training materials for developers and stakeholders. • Participate in architecture reviews and ensure alignment with solution designs and technical roadmaps.

• Management and oversight of tax projects • Interface and coordination with vendors • Preparation and updating of schedules, project charters (TAPs), and kick-off materials • Monitoring project risks, status, and outstanding issues • Executive reporting and internal follow-up of activities • Ensure visibility into project progress and alignment among stakeholders

• Manage and own outcomes of market research projects from commissioning to invoice. • Exceed client expectations through flawless delivery. • Take on high visibility/complex projects. • Lead client kick off calls. • Coordinate internal resources for project support. • Provide guidance and troubleshoot project challenges at all stages. • Consult with clients to leverage experience and knowledge to assist in meeting the research objectives. • Track and manage project budgets. • Collaborate and support Sales in driving revenue growth through client relationship development that lead to referrals and repeat business. • Communicate project updates and status in a responsive and consultative manner throughout project field. • Mentor junior staff members and assist in their growth. • Share knowledge across internal functional teams and assist in continually building efficiencies.

• You manage and optimize executive operations→ Leadership calendars, meetings, priorities, and communications are coordinated efficiently with minimal friction • You keep projects moving forward→ Milestones, deliverables, and action items are tracked proactively, ensuring deadlines are met and nothing falls through the cracks • You act as a communication and coordination hub→ Internal teams, clients, and stakeholders receive timely, professional, and organized communication • You drive accountability across projects→ Teams stay aligned, follow-through is maintained, and leadership has visibility into project progress and blockers • You streamline workflows and improve operational efficiency→ Processes within Google Workspace, project management tools, and internal systems are optimized for speed and organization • You prepare and organize critical information→ Research, reports, documentation, and project updates are accurate, actionable, and readily accessible for decision-making • You handle sensitive business matters professionally→ Confidential information, executive communications, and internal operations are managed with discretion and professionalism • You adapt to evolving business needs→ Administrative tasks, operational projects, strategic initiatives, and ad hoc responsibilities are handled efficiently in a fast-paced environment