Champions for behavioral health and substance use care
Market Operations Director
Location
Colorado
Posted
69 days ago
Salary
$155K - $170K / year
Seniority
Lead
Job Description
Market Operations Director
COPA - The Colorado Providers Association
• Lead, coach, and develop a team of site-level Executive Directors and clinical/operational staff across the Colorado market. • Build leadership bench strength through intentional talent development, succession planning, and performance management. • Establish clear accountability structures while providing the support, resources, and development opportunities teams need to succeed. • Foster a high-performance environment grounded in collaboration, transparency, and continuous improvement. • Drive employee engagement and retention as a strategic priority, investing in the long-term organizational health of the market. • Champion a strong, values-driven culture across all Colorado locations, ensuring consistent alignment to Guidelight's mission and a client-centered, outcomes-focused mindset. • Create meaningful consistency across sites while respecting and honoring the dynamics unique to each local community. • Model and reinforce the behaviors, norms, and expectations that define Guidelight's culture — serving as a visible, present, and inspiring leader across the market. • Drive a shared sense of purpose and belonging that fuels engagement, retention, and exceptional patient care. • Oversee day-to-day operations across all Colorado sites, ensuring efficient, compliant, and high-quality service delivery. • Implement and continuously refine standardized processes and operational frameworks that scale across locations without sacrificing flexibility or quality. • Partner cross-functionally with clinical, finance, HR, growth, and compliance teams to optimize performance and resolve operational challenges. • Leverage data, analytics, and performance metrics to monitor trends, identify gaps, and drive timely, informed action plans. • Thrive in a fast-paced, high-growth environment with evolving infrastructure, bringing structure and clarity without losing agility. • Bring a growth mindset to every aspect of the role — identifying opportunities to expand access, improve capacity, and drive market performance. • Partner with clinical outreach teams and site leaders to execute growth strategies, build and sustain referral relationships, and grow average daily census (ADC) across the region. • Identify opportunities for organic growth, new site development, and service line expansion in alignment with Guidelight's broader strategic plan. • Serve as a market intelligence resource, synthesizing field feedback and competitive dynamics into actionable strategy for leadership. • Collaborate with clinical leadership and Executive Directors to design, implement, and continuously refine PHP and IOP treatment programs and protocols. • Ensure all programs reflect current evidence-based practices, regulatory standards, and the evolving needs of the patient population. • Serve as a clinical thought leader across the market, setting standards of care and championing a trauma-informed, culturally responsive treatment environment. • Hold ultimate accountability for regional profit & loss, working in close partnership with site-level Executive Directors to monitor and act on financial performance. • Own market-level KPIs including client access, clinical outcomes, financial performance, and team engagement, communicating results and strategic recommendations to COO and Guidelight leadership on a regular cadence. • Make data-informed decisions to optimize net revenue, manage operating costs, and drive long-term financial sustainability across the region. • Monitor and evaluate clinical services to ensure ongoing compliance with JCAHO/CARF accreditation standards, Colorado state regulations, and internal organizational policies. • Lead and champion quality improvement initiatives, fostering a culture of continuous learning and accountability at every level. • Proactively identify clinical, operational, and compliance risks and implement appropriate mitigation strategies. • Ensure all sites maintain rigorous safety standards and therapeutic treatment environments. • Champion a patient-centered philosophy across all sites, ensuring care delivery honors the dignity, individuality, and preferences of every person served. • Implement feedback mechanisms to capture the patient voice and integrate it into continuous improvement efforts. • Represent Guidelight Health as an ambassador in professional forums, community events, and collaborative partnerships across Colorado. • Advance mental health awareness and strengthen Guidelight's reputation and reach in the communities we serve.
Job Requirements
- Must be based in the Denver market, with an ability to travel across the Colorado market to Guidelight's sites.
- Minimum of 5 years of progressive leadership experience in a multi-site healthcare environment.
- Demonstrated success leading and developing high-performing teams, with a track record of building bench strength and driving engagement.
- Strong operational acumen with experience scaling organizations, standardizing processes, and driving performance in high-growth settings.
- Track record of driving growth, including census/access goals, referral development, and market expansion, while maintaining operational and clinical integrity.
- Deep knowledge of behavioral health regulatory requirements, accreditation standards (JCAHO, CARF), and quality improvement principles.
- Proficiency in data analysis and performance measurement, with a clear bias toward outcomes-driven, evidence-based decision-making.
- Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels of the organization.
- Demonstrated commitment to diversity, equity, and inclusion, with experience building culturally responsive and trauma-informed care environments.
Benefits
- Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
- Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
- 401(k): With company match.
- Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
- Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
- Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.
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