• Lead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadership • Manage and mentor operations staff, providing direction, feedback, and support on day-to-day priorities • Serve as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needs • Own operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectively • Support programs directly as needed — including onboarding coordination, account setup, and process implementation • Oversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader team • Hold a high bar for speed and quality, with a consistent focus on tangible, measurable results • Proactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work.

• Lead the development and standardization of Blackbird’s Neuropsychology assessment protocols and standards. • Conduct comprehensive neuropsychological evaluations for children with neurodevelopmental and school-related cases. • Spearhead the expansion of diagnostic pathways for complex behavioral profiles, ensuring the service line is equipped to address a broad spectrum of developmental presentation types. • Provide expert consultation to all members of treatment teams (Masters-level clinicians, social workers, Licensed counselors) on diagnostic formulation and therapeutic issues related to neurodevelopmental and cognitive profiles. • Develop and implement Blackbird programs, protocols and standards related to the Neuropsychology service line. • Help set and execute on key performance indicators for the Neuropsychology service. • Maintain a consistent clinical presence, providing 24 hours of direct patient-facing clinical care per week focused on comprehensive evaluations. • Consult on clinical issues as needed; and other duties as assigned.

Role Description The Director of Clinical Operations will serve as the cross-functional study team lead for a high-priority hematology program, with overall accountability for the strategic planning and execution of all operational activities. This role will provide leadership and oversight of CROs and vendors, including governance, to ensure delivery against timelines, quality, and budget expectations. The individual will work collaboratively with internal functional leads (Clinical Development, Regulatory, Translational, Data Management, and Biostatistics) to drive integrated study execution, while providing strategic direction and ensuring alignment across stakeholders. They will demonstrate strong matrix leadership, proactive risk identification and mitigation, and effective problem-solving to achieve key program milestones. This role requires the ability to balance budget, timelines, and evolving trial needs, maintaining transparency and a solution-oriented approach to decision-making. A strong focus on data quality, inspection readiness, and overall trial execution excellence is essential. This candidate can be remotely based, and ideally attends relevant congresses, conducts on-site visits and joins the greater team at Caribou headquarters (Berkeley, CA) as able. Responsibilities - Provide strategic operational leadership and oversight for a key clinical program, ensuring alignment with clinical development objectives and corporate goals. - Oversee CROs and vendors, leading governance and partnering closely to ensure accountability for delivery of operational activities, timelines, quality, and budget, and driving proactive risk management and mitigation across the study. - Lead study-specific and cross-functional meetings, driving clear decisions, accountability, and timely issue resolution. - Collaborate cross-functionally (Clinical, Regulatory, Translational, Data Management, Biostatistics) to ensure integrated and efficient study execution. - Oversee study progress and performance using key metrics (e.g., enrollment, eligibility, data quality, primary endpoints), ensuring transparent communication and a solution-oriented approach. - Proactively identify, assess, and manage study and program-level risks, including mitigation planning and escalation of critical issues. - Ensure data quality, integrity, and completeness to support analyses, regulatory submissions, and program decision-making. - Establish and oversee vendor governance, including performance management, SOW/budget review, and financial tracking (forecasts, accruals). - Ensure inspection readiness, including TMF quality, audit preparedness, and compliance with GCP and internal SOPs. - Build and maintain strong relationships with investigators, study staff, and external partners, and represent Clinical Operations in internal governance and external interactions. Qualifications - Bachelor’s Degree is required, in a science or a health-related field. - A minimum of 10 years of global clinical trial management experience within the pharmaceutical or biotechnology industry. - Early phase oncology focus is key, preferably within the hematology space. - In-depth understanding and experience across clinical operations with a track record of success in CRO and vendor delivery oversight. - Being a key contributor to study planning, execution, data cleaning, database locking, study report generation and regulatory inspection. - Experience with developing protocols, SOPs, Clinical Study Reports, INDs, NDAs, as well as other clinical, regulatory, and safety documents preferred. - Ability to lead cross functional study teams in a dynamic, evolving organization. - Excellent communication and interpersonal skills, with the ability to lead and motivate teams and collaborate effectively across functions (internally and externally). - Ability to travel up to 20% based on business needs. Nice-to-Haves - Prior experience in the CAR-T space, with a specific focus in hematology. - An emphasis on inspection readiness for Clinical Operations. - Ease and confidence in being Investigator and site-facing. Benefits - Comprehensive compensation package, which includes competitive salary, bonus, and equity for all employees. - Salary Range: $240,000-$255,000; this represents the present low and high end of the Company’s pay range for this position; actual pay will vary based on various factors, including but not limited to location, skill, experience, and performance. - Generous paid vacation time, in addition to company-observed holidays. - Excellent medical, dental, and vision insurance. - 401(k) retirement savings plan, which includes matching employer contributions. - Employee stock purchase plan (ESPP). - Tuition reimbursement program. - The benefits and stock purchase described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Role Description Fetch is seeking a Director, Strategy & Operations supporting our Expanded Core verticals. In this high-impact, senior individual contributor role, you’ll act as a strategic thought partner to the Expanded Core SVP and their leaders overseeing Fetch Play (Gaming), Shop (Retail), Pay (Credit Card), and 3rd Party Partnerships. You’ll shape and execute initiatives that fuel growth, sharpen execution, and bring clarity to complexity. As a key player in some of Fetch’s newest business areas, you will have a unique vantage point to understand our most promising growth initiatives. In this role, you'll help the SVP and their leaders focus on what matters most by “cutting through the noise” and making sure all strategy and operations decisions are data-driven and properly sequenced and prioritized. You’ll also play a key role in channel management across our sales teams and expanded core verticals – ensuring execution and coordination across teams. You will be hands-on with data collection, generating insights through analysis, and crafting high-impact recommendations for the SVP and the Fetch executive team. This role is a blend of strategy and operations, requiring the ability to leverage data-backed insights to align on high-level strategy and then operationalize that strategy through the team to ensure execution and performance. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 8+ years of experience in product management, consulting, or sales strategy & operations, with specific experience working on zero to one and/or one to two businesses in this capacity. - Ability to break down complex challenges, identify root causes, and develop actionable, high-impact solutions. - Proficiency in data analysis tools (e.g., SQL, Excel) to extract and interpret data for informed decision-making. - Ability to leverage data insights to drive strategy and operations, identifying trends and areas for improvement. - A “get things done” attitude with a proven track record of successfully driving initiatives from planning to execution. - Experience with budgeting, forecasting, and financial analysis to evaluate business performance and guide strategic decisions. - Familiarity with tech industry product development processes and lifecycle for consumer and enterprise businesses. Strong organizational skills to manage multiple projects, set priorities, and meet deadlines. - Experience in streamlining processes using technology to improve efficiency and scalability. - Ability to thrive in fast-paced, high-growth environments, with the flexibility to pivot as business priorities evolve. - Strong analytical and critical thinking skills to approach problems systematically and deliver well-rounded solutions. Requirements - Act as a trusted advisor to the SVP, helping “champion and challenge” key decisions; then once decisions are made, helping them prioritize and drive the action plans that promote growth and success for the Expanded Core businesses. - Perform in-depth data collection and analysis to inform decision-making, framing trade-offs and providing actionable recommendations that balance risk and reward. - Ensure focused execution of product strategies, driving focus on key milestones and KPIs while minimizing distractions and maximizing execution velocity. - Collaborate with cross-functional teams to establish key metrics, and develop dashboards (as needed), ensuring a unified view of business performance. - Deliver clear, data-backed insights and recommendations to the SVP and their leaders, as well as the Fetch executive team, supporting high-level decision-making. Benefits - Competitive compensation packages including base, equity, and benefits. - The base salary range for this position is $188,820 - $222,141. - Discover our benefits and how our employees live rewarded at https://fetch.com/careers .