• Monitoring and managing operations associate targets to assure timely and accurate billing and follow up that meet or exceed agreed upon SLA’s for assigned clients. • Design in coordination with leadership, distribute, train and monitor the workflows for team members. • Support and develop staff to ensure client and company expectations are being met. • Assist with the onboarding and training process, provide on-going feedback to leadership specific to employee performance and assist with employee retention. • Monitor work quality and maintain regular audit processes for internal employees. • Respond to billing coordinators on any process related queries and manage all first level escalations while acting as the initial point of contact. • Participate on client meetings/calls for all assigned clients. • Provide management with updates on the biggest workflow trends and issues for their assigned clients and share the resolution plan. • Serve as a front line back up to ensure work processes continue to flow when assigned staff are out of the office. • Responsible for completion of client specific projects assigned by leadership. • Ensure completion of all internal logs, vendor logs, and research complex issues to resolution. • Lead, support, develop, and assist in retaining high-performance, passionate company employees, developing and implementing training programs to increase staff productivity where appropriate. • Research and resolution of trends or client issues as assigned.

• Lead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadership • Manage and mentor operations staff, providing direction, feedback, and support on day-to-day priorities • Serve as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needs • Own operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectively • Support programs directly as needed — including onboarding coordination, account setup, and process implementation • Oversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader team • Hold a high bar for speed and quality, with a consistent focus on tangible, measurable results • Proactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work.

• Lead the development and standardization of Blackbird’s Neuropsychology assessment protocols and standards. • Conduct comprehensive neuropsychological evaluations for children with neurodevelopmental and school-related cases. • Spearhead the expansion of diagnostic pathways for complex behavioral profiles, ensuring the service line is equipped to address a broad spectrum of developmental presentation types. • Provide expert consultation to all members of treatment teams (Masters-level clinicians, social workers, Licensed counselors) on diagnostic formulation and therapeutic issues related to neurodevelopmental and cognitive profiles. • Develop and implement Blackbird programs, protocols and standards related to the Neuropsychology service line. • Help set and execute on key performance indicators for the Neuropsychology service. • Maintain a consistent clinical presence, providing 24 hours of direct patient-facing clinical care per week focused on comprehensive evaluations. • Consult on clinical issues as needed; and other duties as assigned.

Role Description The Director of Clinical Operations will serve as the cross-functional study team lead for a high-priority hematology program, with overall accountability for the strategic planning and execution of all operational activities. This role will provide leadership and oversight of CROs and vendors, including governance, to ensure delivery against timelines, quality, and budget expectations. The individual will work collaboratively with internal functional leads (Clinical Development, Regulatory, Translational, Data Management, and Biostatistics) to drive integrated study execution, while providing strategic direction and ensuring alignment across stakeholders. They will demonstrate strong matrix leadership, proactive risk identification and mitigation, and effective problem-solving to achieve key program milestones. This role requires the ability to balance budget, timelines, and evolving trial needs, maintaining transparency and a solution-oriented approach to decision-making. A strong focus on data quality, inspection readiness, and overall trial execution excellence is essential. This candidate can be remotely based, and ideally attends relevant congresses, conducts on-site visits and joins the greater team at Caribou headquarters (Berkeley, CA) as able. Responsibilities - Provide strategic operational leadership and oversight for a key clinical program, ensuring alignment with clinical development objectives and corporate goals. - Oversee CROs and vendors, leading governance and partnering closely to ensure accountability for delivery of operational activities, timelines, quality, and budget, and driving proactive risk management and mitigation across the study. - Lead study-specific and cross-functional meetings, driving clear decisions, accountability, and timely issue resolution. - Collaborate cross-functionally (Clinical, Regulatory, Translational, Data Management, Biostatistics) to ensure integrated and efficient study execution. - Oversee study progress and performance using key metrics (e.g., enrollment, eligibility, data quality, primary endpoints), ensuring transparent communication and a solution-oriented approach. - Proactively identify, assess, and manage study and program-level risks, including mitigation planning and escalation of critical issues. - Ensure data quality, integrity, and completeness to support analyses, regulatory submissions, and program decision-making. - Establish and oversee vendor governance, including performance management, SOW/budget review, and financial tracking (forecasts, accruals). - Ensure inspection readiness, including TMF quality, audit preparedness, and compliance with GCP and internal SOPs. - Build and maintain strong relationships with investigators, study staff, and external partners, and represent Clinical Operations in internal governance and external interactions. Qualifications - Bachelor’s Degree is required, in a science or a health-related field. - A minimum of 10 years of global clinical trial management experience within the pharmaceutical or biotechnology industry. - Early phase oncology focus is key, preferably within the hematology space. - In-depth understanding and experience across clinical operations with a track record of success in CRO and vendor delivery oversight. - Being a key contributor to study planning, execution, data cleaning, database locking, study report generation and regulatory inspection. - Experience with developing protocols, SOPs, Clinical Study Reports, INDs, NDAs, as well as other clinical, regulatory, and safety documents preferred. - Ability to lead cross functional study teams in a dynamic, evolving organization. - Excellent communication and interpersonal skills, with the ability to lead and motivate teams and collaborate effectively across functions (internally and externally). - Ability to travel up to 20% based on business needs. Nice-to-Haves - Prior experience in the CAR-T space, with a specific focus in hematology. - An emphasis on inspection readiness for Clinical Operations. - Ease and confidence in being Investigator and site-facing. Benefits - Comprehensive compensation package, which includes competitive salary, bonus, and equity for all employees. - Salary Range: $240,000-$255,000; this represents the present low and high end of the Company’s pay range for this position; actual pay will vary based on various factors, including but not limited to location, skill, experience, and performance. - Generous paid vacation time, in addition to company-observed holidays. - Excellent medical, dental, and vision insurance. - 401(k) retirement savings plan, which includes matching employer contributions. - Employee stock purchase plan (ESPP). - Tuition reimbursement program. - The benefits and stock purchase described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.