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HR Operations Lead
Location
Philippines
Posted
30 days ago
Salary
0
Seniority
Senior
Job Description
HR Operations Lead
CrewBloom
• Act as the subject matter expert on HR best practices, ensuring all contractor agreements and internal policies are compliant and competitive. • Manage the end-to-end contractor lifecycle, including attendance management, coaching, and conflict resolution. • Develop and implement retention strategies specifically tailored for a remote staffing environment. • Serve as one of the primary liaisons for high-value clients, providing real-time updates on contractor concerns, bonuses, and engagement. • Help the HR and Recruitment Manager lead HR Operations to ensure all deliverables meet quality standards despite fast-paced timelines. • Identify, troubleshoot, and resolve client or contractor issues immediately to prevent service disruptions. • Manage multiple projects simultaneously, utilizing project management tools to track health and progress. • Audit and improve onboarding processes to ensure rapid integration and time-to-productivity. • Analyze recruitment and HR metrics to provide data-driven reports to senior leadership.
Job Requirements
- With at least five (5) years of HR and/or Client Success experience, with at least 2–3 years in a leadership capacity.
- Strong background in Contractor Management (independent contractors, BPO, staffing, or staff augmentation).
- Proven experience in a client-facing role where you managed expectations and handled high-stakes escalations.
- Ability to thrive in a night-shift environment and maintain peak performance during non-traditional hours.
- Demonstrated ability to juggle high-priority projects at once without losing attention to detail.
- A "Critical Thinker": You don't just report problems; you bring three potential solutions to the table.
- Process-Oriented: You love building systems that make chaos organized.
- Empathetic but Direct: You can manage a team with kindness while holding them strictly accountable to KPIs.
- Minimum Technical and Work Environment Requirements:**
- Primary internet connection with a minimum speed of **15 Mbps**.
- Backup internet connection with at least **10 Mbps**.
- Backup connection must be capable of supporting work during a power outage.
- Desktop or laptop equipped with at least: **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
- A minimum of **8 GB RAM**.
- Backup device must meet or exceed the performance of an **Intel Core i3** processor.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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