NedGraphics Software

• Build, enhance and maintain the NedGraphics and Optitex Cloud products • Design, build, and maintain serverless backends on AWS (Lambda, API Gateway,DynamoDB/RDS, S3, SQS/SNS). • Implement secure, well-versioned REST APIs and event-driven workflows (EventBridge/Step Functions). • Develop automated testing frameworks (unit/integration). • Optimize performance (cold-start reduction, concurrency optimization, caching, CDN via CloudFront). • Enforce security best practices (IAM policies, Secrets Manager/Parameter Store, KMS). • Build reliable integrations with third-party APIs and internal services. • Produce technical documentation and developer-friendly API specifications.

• Build, enhance and maintain the NedGraphics and Optitex Cloud products • Design, build, and maintain serverless backends on AWS (Lambda, API Gateway, DynamoDB/RDS, S3, SQS/SNS). • Implement secure, well-versioned REST APIs and event-driven workflows (EventBridge/Step Functions). • Develop automated testing frameworks (unit/integration). • Optimize performance (cold-start reduction, concurrency optimization, caching, CDN via CloudFront). • Enforce security best practices (IAM policies, Secrets Manager/Parameter Store, KMS). • Build reliable integrations with third-party APIs and internal services. • Produce technical documentation and developer-friendly API specifications.

• Build, enhance and maintain the NedGraphics and Optitex Cloud products • Design, build, and maintain serverless backends on AWS (Lambda, API Gateway, DynamoDB/RDS, S3, SQS/SNS). • Implement secure, well-versioned REST APIs and event-driven workflows (EventBridge/Step Functions). • Develop automated testing frameworks (unit/integration). • Optimize performance (cold-start reduction, concurrency optimization, caching, CDN via CloudFront). • Enforce security best practices (IAM policies, Secrets Manager/Parameter Store, KMS). • Build reliable integrations with third-party APIs and internal services. • Produce technical documentation and developer-friendly API specifications.

• Assist with pre-sales activities, including delivering presentations to small/medium-sized customers and large enterprises • Support the organization of company initiatives such as webinars, trade show preparation, marketing launches, etc. • Support post-sales activities, including, but not limited to, customer onboarding, technical and consultative support, and general account and relationship management • Develop a strong understanding of clients' business needs and objectives • Strategically pursue new account growth opportunities with existing clients by building credibility and aligning Optitex products with customer needs • Ensure products and services are delivered to the customer's satisfaction, on time, within scope, and within budget • Assist in preparing presentations, RFIs, RFPs, etc. • Communicate the progress of customer implementations to internal and external stakeholders • Perform periodic quality control tests to ensure solutions meet quality standards • Actively solicit and follow up on customer feedback regarding implementations and services • Represent the voice of the customer in product, service, and workflow design • Achieve and maintain a comprehensive understanding of the full range of software and services offered • Help customers achieve their goals by enabling them to use our solutions and services to their full potential

• Assist with pre-sales activities including presentations to both small/medium and enterprise customers • Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc. • Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management • Develop strong understanding of client’s business needs and goals • Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs • Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget • Assists in preparing presentations, RFI's, and RFP's, etc. • Communicate the progress of customer implementations to internal and external stakeholders • Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards • Actively seeks and tracks customer feedback on implementations and services • Represent the voice of the customer in product, service, and workflow design • Achieve and maintain a comprehensive understanding of the full line of software and services provided • Help customers meet their goals by effectively utilizing our solutions and services to their full potential

• HRIS Administration and Data Integrity • Payroll and Benefits Coordination • Onboarding and Offboarding • Recruitment Administration • Compensation Data Support • AI Tools and Process Automation • Process Documentation and Improvement • Reporting and Dashboards • Travel

• Architect, manage, and scale AI workflows that supercharge content creation, campaign execution, and sales enablement, such as drafting assistants, content repurposing pipelines, and lead-scoring agents. • Hunt down repetitive, high-volume tasks ripe for automation, then design the solution, deploy it, and prove the impact. • Evaluate and weave cutting-edge AI tools and agents into our marketing stack. • Craft and fine-tune prompts, set smart guardrails, and document workflows so the whole team can run with them confidently and consistently. • Safeguard output quality, accuracy, and brand consistency, continuously tuning workflows as the technology and our needs evolve. • Take full ownership of HubSpot day to day, using AI to streamline and automate contact properties, lifecycle stages, lead statuses, workflows, email campaigns, and reporting. • Partner with the Operations team and external partners to build AI SDR agents that scale our qualification process and outreach. • Harness AI to build and maintain dashboards and reports that deliver crystal-clear visibility into pipeline, campaign performance, and the marketing KPIs that matter. • Connect HubSpot seamlessly with our marketing and AI tools, keeping data clean, structured, and well governed. • Document CRM processes so teams across every region run from one consistent playbook. • Partner closely with marketing, operations, sales, and product teams to turn ideas into results. • Drive projects to the finish line on time, with clear, consistent communication across every stakeholder.

• Maintain all employee data in BambooHR with accuracy, including new hires, terminations, status changes, compensation updates, and reporting structure changes • Conduct regular data audits to identify and correct inconsistencies, duplicates, and gaps; consolidate employee information from scattered sources into BambooHR as the single source of truth • Ensure accurate data flows between BambooHR, Pinpoint (ATS), and Lattice (performance); maintain employee files in compliance with applicable regulations • Handle all employee data in accordance with applicable privacy legislation across jurisdictions • Execute payroll coordination across all jurisdictions by following established processes • Reconcile against BambooHR records and flag discrepancies • Serve as the first point of contact for routine employee payroll and benefits questions • Execute end-to-end onboarding for all new hires • Process employee terminations • Maintain and track onboarding plans with hiring managers • Administer Pinpoint ATS, including job postings, candidate pipeline management, interview scheduling • Maintain compensation data in auditable spreadsheets and systems • Use AI-powered tools and agents to streamline repetitive HR tasks • Document all repeatable HR processes • Build and maintain reporting dashboards in Excel, BambooHR, and other tools • Travel to offices in other international locations to provide HR support as necessary or to attend events

• Build, enhance and maintain the NedGraphics and Optitex Cloud products • Design, build, and maintain serverless backends on AWS (Lambda, API Gateway, DynamoDB/RDS, S3, SQS/SNS). • Implement secure, well-versioned REST APIs and event-driven workflows (EventBridge/Step Functions). • Develop automated testing frameworks (unit/integration). • Optimize performance (cold-start reduction, concurrency optimization, caching, CDN via CloudFront). • Enforce security best practices (IAM policies, Secrets Manager/Parameter Store, KMS). • Build reliable integrations with third-party APIs and internal services. • Produce technical documentation and developer-friendly API specifications.

• Develop and execute the people strategy and its implementation, acting as a trusted advisor and coach to the Portfolio Manager, BU CEOs, and the Dorado senior leadership team to support and improve their approach to people management and development • Partner with BU CEOs and management teams to establish the people function as a shared resource that adds value without introducing centralized bureaucracy • Be the leader who is sought after for advice and counsel on people, cultural, and organizational issues across the portfolio • Define and lead the AI transformation roadmap for the People function, identifying opportunities to deploy AI tools, agents, and automation across HR operations, talent management, and employee experience • Champion the adoption of AI-powered tools and platforms across the portfolio, partnering with BU leadership to embed AI into workforce planning, performance analytics, and decision-making • Lead the integration of AI into career development frameworks, ensuring career paths, competency models, and succession plans reflect the evolving capabilities required in an AI-augmented workplace • Establish governance and ethical guidelines for the use of AI in people processes, including hiring, performance evaluation, and employee communications • Lead organizational design for growth, including sales territories, segments, incentive structures, and go-to-market team restructuring • Drive AI readiness and future-of-work initiatives across the portfolio, ensuring teams are equipped with the tools and skills to work alongside AI • Develop and execute change management strategies that position Dorado as a destination for top talent • Collaborate with M&A leaders to address key people-related issues during acquisitions, including due diligence, job mapping, cultural integration, and change communications • Collaborate with cross-functional leadership teams such as Operations, IT, Finance, and Legal to execute seamless integration across global entities • Build repeatable M&A people playbooks that scale with Constellation’s acquisition pace • Own the compensation philosophy and architecture for the portfolio • Design and deliver a multi-year plan to harmonize compensation (base and bonus) against standard benchmarks, linked to the role banding framework • Consistently benchmark compensation and benefits offerings, ensuring that the BUs remain competitive and in a strong position to both attract and retain top talent • Proactively research creative ways to reward and recognize staff including non-monetary compensation • Drive talent management processes across the portfolio, and coach managers and staff on the process and its value • Ensure that strong succession plans are in place across Dorado and partner with people managers to ensure successor readiness • Integrate AI literacy and digital fluency into talent development programs and leadership competency models, ensuring career paths reflect the skills required in an AI-enabled organization • Promote learning and development, ensuring training needs are being proactively addressed by both staff and management • Lead, coach, and develop the Director of People Operations and oversee the broader People team • Set clear standards for execution quality, communication, and accountability • Build the team’s capability to scale with the portfolio’s growth and M&A activity • Design and deliver strategic employee engagement initiatives and projects which effectively address people issues and support an excellent employee experience, and coach management and staff to drive towards this at all times • Foster a culture of belonging, high performance, and brand ambassadorship across all BUs • Provide useful HR insights and key people operational metrics on a regular and ad hoc basis to portfolio and BU leadership • Develop and direct talent acquisition strategies, guiding BU leadership and external recruiters to fill critical roles, leading the recruitment, assessment, and management of key hires • Build a strong employer brand and employee value proposition which positions our BUs as employers of choice • Continuously improve policies and procedures to ensure that they are robust, easy to understand and aligned with market offerings • Ensure compliance to HR policies and procedures via coaching and training and addressing non-compliance promptly • Proactively partner with managers to ensure employee relations issues are addressed • Coach line managers on risk of actions, communications, and build confidence in participation in difficult conversations and potential disputes • Engage local counsel as needed to ensure employee relation matters are handled in compliance with jurisdiction-specific employment law • Oversee relationships with third-party legal entities and employer of record (EOR) providers in regions where the portfolio does not have a legal entity, ensuring compliance, employee experience, and cost-effectiveness • Leverage AI-powered dashboards and analytics to deliver real-time people insights to portfolio and BU leadership • Use predictive analytics and AI models to identify trends in attrition, engagement, and workforce planning • Travel to offices and offsites in other international locations to provide HR support as necessary or attend events