• Manage and evaluate the wage and salary function • Provide advice on pay decisions and job evaluation • Analyze client’s current pay practices • Develop recommendations to adjust salary structure • Benchmark positions and ensure valid market rate comparisons • Prepare wage and salary information in spreadsheet format • Promote the extension of compensation services to clients • Develop techniques for data presentation

• Partnering with leaders to build strong, high-performing teams • Coaching managers to cultivate positive team cultures • Driving engagement efforts to make people feel valued

• Conduct a comprehensive audit of existing HR policies, procedures, and documents across corporate and field operations • Organize and categorize documentation by HR function (e.g., onboarding, employee relations, compliance, benefits) • Develop and apply standardized SOP templates for consistency and usability • Draft, edit, and format SOP documents to ensure clarity and alignment with company standards • Create supporting process maps and workflow documentation where applicable • Identify gaps, inconsistencies, and redundancies in current HR documentation • Partner with HR stakeholders to validate processes and ensure accuracy • Recommend enhancements to improve efficiency, clarity, and employee/manager experience • Collaborate with HR team members and cross-functional partners to gather insights and feedback • Participate in team meetings and working sessions to align on priorities and deliverables • Support the development and execution of a structured 12-week project plan • Track progress against milestones and deliverables • Provide regular updates to leadership on project status and key outcomes

Role Description We are seeking a high-caliber HR Operations Lead to oversee our service delivery together with our HR and Recruitment Manager. This role sits at the intersection of human resources, talent acquisition, and client success. You will be responsible for managing a diverse pool of contractors, ensuring 100% compliance with HR best practices, and acting as the primary point of contact for client escalations during high-pressure cycles. The ideal candidate is a "fixer"—someone who thrives when managing multiple moving parts and can maintain a calm, strategic head when project timelines are tight. WHAT YOU WILL DO - HR & Contractor Management - Act as the subject matter expert on HR best practices, ensuring all contractor agreements and internal policies are compliant and competitive. - Manage the end-to-end contractor lifecycle, including attendance management, coaching, and conflict resolution. - Develop and implement retention strategies specifically tailored for a remote staffing environment. - Client Management & Project Oversight - Serve as one of the primary liaisons for high-value clients, providing real-time updates on contractor concerns, bonuses, and engagement. - Help the HR and Recruitment Manager lead HR Operations to ensure all deliverables meet quality standards despite fast-paced timelines. - Identify, troubleshoot, and resolve client or contractor issues immediately to prevent service disruptions. - Operational Excellence - Manage multiple projects simultaneously, utilizing project management tools to track health and progress. - Audit and improve onboarding processes to ensure rapid integration and time-to-productivity. - Analyze recruitment and HR metrics to provide data-driven reports to senior leadership. Qualifications - At least five (5) years of HR and/or Client Success experience, with at least 2–3 years in a leadership capacity. - Strong background in Contractor Management (independent contractors, BPO, staffing, or staff augmentation). - Proven experience in a client-facing role where you managed expectations and handled high-stakes escalations. - Ability to thrive in a night-shift environment and maintain peak performance during non-traditional hours. - Demonstrated ability to juggle high-priority projects at once without losing attention to detail. Requirements - Minimum Technical and Work Environment Requirements: - Internet Connection: - Primary internet connection with a minimum speed of 15 Mbps. - Backup internet connection with at least 10 Mbps. - Backup connection must be capable of supporting work during a power outage. - Primary Device: - Desktop or laptop equipped with at least: - Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. - A minimum of 8 GB RAM. - Backup Device: - Must meet or exceed the performance of an Intel Core i3 processor. - Must be functional during power interruptions. - A functioning webcam. - A noise-canceling USB headset. - A quiet, dedicated home office space. - Peripherals and Workspace: A smartphone for communication and verification purposes. Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.