• AGENT RECRUITING - Optimize recruiting systems, hold the recruiting team accountable to KPIs, and help drive sustainable net growth. • AGENT RETENTION - Protect and improve attrition rates. Own culture, support, leadership, and value proposition. • REVENUE GROWTH - Identify, prioritize, and execute the next revenue levers for growth in a multi-million-dollar environment. • OPERATIONS & ACCOUNTABILITY - Run the weekly L10 cadence, hold remote staff accountable to rocks and KPIs, and make operational decisions independently. • FINANCIAL PERFORMANCE - Oversee P&L management, AR/AP processes, budget accountability, and operational financial discipline. • CULTURE - Build systems and engagement strategies that strengthen connection, retention, and long-term loyalty.

Role Description The Director of Workplace & Operations is responsible for how work happens at FJC. This role leads the systems, technology, workflows, office operations, and shared ways of working that enable a distributed, national organization to operate with clarity, consistency, and scale. At FJC, the “workplace” encompasses both physical and digital environments: collaboration platforms, core technology systems, data infrastructure, operational norms, and office operations. The Director brings strong operational and technical expertise, translating organizational priorities into reliable systems, effective processes, and high-quality day-to-day execution. The Director manages a small, experienced team and serves as a key operational thought partner to the Vice President, Finance & Operations, surfacing tradeoffs, managing risk, and ensuring operational infrastructure keeps pace with organizational growth and complexity. Qualifications - 8+ years of progressive experience in operations, technology, workplace systems, or related roles, with increasing scope and responsibility. - Demonstrated experience of supervising and leading teams, while managing complex systems in a distributed or hybrid organization. - Strong technical fluency across SaaS platforms, collaboration tools, and device management, with the ability to oversee systems without serving as a hands-on IT specialist. - Experience overseeing Managed Service Providers (MSPs) preferred but not required. - SharePoint and Salesforce experience preferred; familiarity with FJC's core technology stack (Microsoft 365, Asana, Slack, Zoom) is a plus. - Proven project management experience delivering cross-functional initiatives from planning through execution. - Experience in nonprofit, philanthropic, or mission-driven organizations preferred. Requirements - Excellent written and verbal communication skills, with the ability to translate complex operational and technical concepts for diverse audiences. - Strong organizational and prioritization skills, with the ability to manage multiple workstreams, assess tradeoffs, and maintain clarity in a fast-paced, distributed environment. - A high level of internal customer service orientation, grounded in responsiveness, follow-through, and a collaborative approach to problem-solving. - Demonstrated leadership skills, including the ability to guide teams, influence without authority, and support staff with varied skill sets and working styles. - Sound judgment, discretion, and adaptability when navigating ambiguity, change, and competing priorities. Benefits - This role can be remote or based in-person several days per week in our NYC office. - Willingness to travel up to 30% within North America to support FJC staff retreats and convenings throughout the year. Physical Demands & Work Environment The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Must be able to lift and/or move up to 10 pounds. - Must be able to sit, walk, stand, talk & hear for long periods of time. - This position works in an open environment with moderate noise level.

Role Description Provides remote after-hours administrative support to providers and office operations, including: - Answering incoming calls - Triaging and documenting messages - Scheduling appointments - Assisting patients with general inquiries Responsible for maintaining accurate data entry, conducting patient account follow-up, and assisting with reports as needed. Qualifications - High school diploma or GED - Minimum of 2 years of experience in a medical office, front office or scheduling experience Requirements - Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the need for additional supervision - Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision Work Schedule & Availability - Monday – Friday: 5:00 PM – 12:00 AM - Saturday: 8:00 AM – 5:00 PM - Sunday: 8:00 AM – 5:00 PM Candidates must be available to work a minimum of 18 hours per week. Schedules may vary based on operational needs and coverage. Performance Requirements - Knowledge of clinic policies, procedures, and remote front desk workflows - Knowledge of computer programs, EMR systems, and remote communication platforms - Knowledge of basic arithmetic to perform calculations, reconcile balances, and process information accurately - Preferred: Bilingual proficiency in English and Spanish - Skill in operating remote office technology and computer equipment - Skill in maintaining accurate electronic records and documentation - Skill in handling high-volume incoming phone calls and triaging appropriately in a remote setting - Strong written and verbal communication skills - Ability to learn and utilize various computer programs including Microsoft® Excel, e-mail, Internet applications, and Microsoft PowerPoint - Ability to accurately organize, review, and maintain electronic files and records - Ability to adapt and respond effectively to changing demands in a remote work environment - Ability to organize, prioritize, and manage multiple tasks independently and efficiently

Role Description One of the top-performing Realty ONE Group franchise organizations in the world is seeking a high-level Integrator to drive execution across the organization. Realty ONE Group MVP currently supports approximately 1,100 agents across 10 Florida franchise locations. Leadership associated with the organization has previously overseen billions in residential real estate sales volume across multiple brokerage operations. The CEO previously founded and scaled one of the nation’s top independent real estate brokerages before leading the growth of Realty ONE Group MVP across Florida. Now he’s ready to fully step into the Visionary seat and focus on growth, brand, relationships, and long-term strategy. He needs an Integrator who can take the vision and turn it into execution across every part of the business. That’s you, if you’ve scaled something before and can prove it. THE OPPORTUNITY - This is a rare seat. - This is not a maintenance role. This is a build role inside an established platform with real scale, infrastructure, and leadership support. - You are stepping into a proven organization with significant opportunity ahead. - EOS is already implemented. The team is in place. The agent base is established. - What’s missing is the operator who can take the company from 1,100 agents to the next level while building the operational and revenue infrastructure to support sustainable growth. - The CEO is intentionally transitioning day-to-day operational oversight to a proven operational leader who can drive execution, accountability, and organizational alignment across the business. WHAT YOU WILL OWN - AGENT RECRUITING: Optimize recruiting systems, hold the recruiting team accountable to KPIs, and help drive sustainable net growth. - AGENT RETENTION: Protect and improve attrition rates, which have already been reduced from 33% to approximately 14% annually. - REVENUE GROWTH: Identify, prioritize, and execute the next revenue levers for growth. - OPERATIONS & ACCOUNTABILITY: Run the weekly L10 cadence, hold 12 remote staff accountable to rocks and KPIs, and make operational decisions independently. - FINANCIAL PERFORMANCE: Oversee P&L management, AR/AP processes, budget accountability, and operational financial discipline. - CULTURE: Build systems, communication rhythms, events, and engagement strategies that strengthen connection, retention, and long-term loyalty. Qualifications - 10+ years of professional experience with 5–7+ years in a senior operations or second-in-command role (COO, Director of Operations, VP Operations, or equivalent Integrator seat). - Proven and quantified track record of scaling a business, division, or multi-location operation with measurable before-and-after results. - P&L ownership and direct financial management experience at the organizational level. - Experience leading multiple departments and holding senior leaders accountable to KPIs. - EOS experience (Entrepreneurial Operating System) or experience with a similar operating framework and the ability to ramp up quickly. - Ability to lead with accountability while maintaining trust and respect within an independent contractor environment. - Experience leading remote or distributed teams. - Must reside in the Central or Eastern Time Zone. Requirements - Bachelor's Degree; but not required with equivalent operational leadership experience. - Background in real estate brokerage, franchise operations, or multi-location service businesses. - Experience navigating company consolidation, acquisition, or major structural transition. - Track record of building ancillary revenue streams or bolt-on services alongside a core business. - Experience scaling a company through a plateau, not just early-stage growth. - Familiarity with high-volume transaction environments (4,000+ transactions annually). Benefits - Fully remote | Central or Eastern Time Zone preferred. - $150,000 base salary | W-2. - Performance-based bonus structure tied to organizational growth and operational performance. - 2 weeks PTO (flexible for the right candidate). - Quarterly in-person travel to Florida for leadership events and retreats expected. What This Role Is Not - Not a broker or agent-facing production role. - Not an administrative or coordinator position. - Not a role with a fully built playbook waiting for you. - Not for someone who requires constant approval to make operational decisions.