Pediatrica Health Group

Role Description Provides remote after-hours administrative support to providers and office operations, including: - Answering incoming calls - Triaging and documenting messages - Scheduling appointments - Assisting patients with general inquiries Responsible for maintaining accurate data entry, conducting patient account follow-up, and assisting with reports as needed. Qualifications - High school diploma or GED - Minimum of 2 years of experience in a medical office, front office or scheduling experience Requirements - Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the need for additional supervision - Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision Work Schedule & Availability - Monday – Friday: 5:00 PM – 12:00 AM - Saturday: 8:00 AM – 5:00 PM - Sunday: 8:00 AM – 5:00 PM Candidates must be available to work a minimum of 18 hours per week. Schedules may vary based on operational needs and coverage. Performance Requirements - Knowledge of clinic policies, procedures, and remote front desk workflows - Knowledge of computer programs, EMR systems, and remote communication platforms - Knowledge of basic arithmetic to perform calculations, reconcile balances, and process information accurately - Preferred: Bilingual proficiency in English and Spanish - Skill in operating remote office technology and computer equipment - Skill in maintaining accurate electronic records and documentation - Skill in handling high-volume incoming phone calls and triaging appropriately in a remote setting - Strong written and verbal communication skills - Ability to learn and utilize various computer programs including Microsoft® Excel, e-mail, Internet applications, and Microsoft PowerPoint - Ability to accurately organize, review, and maintain electronic files and records - Ability to adapt and respond effectively to changing demands in a remote work environment - Ability to organize, prioritize, and manage multiple tasks independently and efficiently