• Responsible for high-level relationship management for one or more assigned clients that are strategic to Dark Matter Technologies division. • Serves as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, and the overall management of client relationship. • Identifies areas where continuous improvements can be applied. • Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. • Works to maintain and grow the client relationship while ensuring ongoing customer service. • Leads the sales effort for incremental revenue opportunities and contract renewals. • Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Dark Matter products or service. • Coordinates with the delivery organizations to ensure the delivery of continuous and effective services, and ensures project completion within budget and in accordance with contract requirements. • May lead personnel who assist in the management of the client relationship.

Role Description Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving technical knowledge, a positive attitude, a sense of urgency, and is collaborative, resourceful, punctual, and professional. The Bartlett Office of Technology works to ensure proper computer and mobile device operation in support of essential business tasks for approximately 3,000+ users across 170+ office locations. Responsibilities include: - Actively resolving help requests promptly - Maintaining all applicable software applications and hardware - Continuing ongoing learning of new technology - Using diagnostic and service management tracking tools - Providing in-person, hands-on help at the desktop level, phone support, and chat/email support Candidate must be available to work during standard business hours in the Central (CT), Mountain (MT), or Pacific (PT) time zones. Responsibilities - Provide exceptional customer service support in person, on the phone or through chat/email - Utilize helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLA’s - Install and configure computer hardware, software, and printers - Investigate, diagnose and resolve computer software and hardware issues - Assist with onboarding of new users - Assign users and computers to proper groups in Active Directory and manage security settings on files, folders, and shares - Manage stock of equipment and other supplies - Support use of the Microsoft 365 Platform - SharePoint / OneDrive standards and use - Teams / PBX use - Office Suite Training - Maintain Technology service desk policies and procedures - Develop Knowledgebase articles for Technology group and end-users - Manage Technology assets and maintain software/hardware inventory Qualifications - Undergraduate degree in Computer Science, Information Technology, or a similar technical field - 5 or more years experience in a similar role - Extensive knowledge of Microsoft Active Directory, Windows 10/11, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications (Office 365, Google Apps, Adobe, Okta, Zoom, etc.) - Working knowledge of ticketing platforms (Freshdesk preferred), operating systems migrations, automated deployment of software packages and updates - Strong working knowledge of networking, wireless, servers, telecom and security principles - Excellent interpersonal skills and command of written/spoken English, with the ability to communicate complex information easily and tactfully to a variety of audiences - Ability to work independently and take initiative; demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution - Professional and service-oriented demeanor; must be able to work cooperatively with users and external partners - Excellent attendance and punctuality - Available to work on occasional evenings and weekends (as needed) - Technical certifications a plus (e.g. MCP, MCSE, ITIL, A+, etc.) - Fluency in written and spoken Latin American Spanish a plus - 10% - 20% travel as needed Benefits - Competitive compensation - Life, LTD, ADD, medical and dental - RPP Plan, Healthcare spending account, and paid vacation and holidays To find out more about what life is like at Bartlett, check us out on Instagram @LifeatBartlett.

Role Description The Hope’s Voice Advocate provides direct victim assistance, crisis intervention, and comprehensive case management services to survivors of domestic violence, sexual assault, and related crimes. This position operates primarily in a remote/dispatch model, responding to survivors in community, field, and legal settings rather than a fixed office environment. On-call availability is a core and substantial component of this role. The Advocate serves as a frontline representative of Hope’s Voice across all service areas and works in close coordination with law enforcement, healthcare, prosecution, and community partners. Essential Functions & Duties - Crisis Response & Direct Services - Respond to crisis calls via the Hope’s Voice Hotline, including after-hours and on-call shifts, as dispatched. - Provide crisis intervention services to survivors of intimate partner violence (IPV) as the primary crisis response function; SA and IPV crisis response is a shared responsibility across all Hope’s Voice team members. - Conduct danger and lethality assessments with survivors; develop and document individualized safety plans. - Assist survivors in understanding their rights and remedies; facilitate referrals to legal counsel as appropriate. - Assist survivors in obtaining protective orders, navigating the court system, and accessing Victim Assistance. - Case Management & Referrals - Provide comprehensive case management services to survivors and their families, including needs assessment, goal planning, and follow-up. - Coordinate referrals to community partners for housing, healthcare, childcare, education, employment, financial services, and other specialized assistance. - Provide services without regard to gender, race, ethnicity, religion, national origin, sexual orientation, or lifestyle. - Community & Partner Relations - Develop and maintain professional working relationships with law enforcement, prosecutors, healthcare providers, courts, financial services, and social service agencies. - Represent Hope’s Voice and CFS, Corp. positively in all community interactions; promote awareness of available services. - Participate in outreach activities and community events as assigned. - Documentation & Compliance - Maintain accurate, timely records including case notes, data collection, incident reports, and statistical reporting required by ICJI, ICADV, and other funders/regulators. - Complete all data entry in applicable systems consistent with program requirements. - Maintain strict confidentiality for all survivors, volunteers, and families in accordance with applicable law and organizational policy. - Adhere to VAWA, HIPAA, 42 CFR Part 2 (where applicable), Joint Commission standards, and CFS, Corp. policies and procedures. - Training & Professional Development - Stay current on trauma-informed care, IPV/sexual assault dynamics, and evidence-based prevention strategies. - Maintain required certifications and attend all mandatory training, staff meetings, and professional development as assigned. Qualifications - Bachelor’s degree in social work, psychology, criminal justice, or a related human services field preferred; equivalent combination of education and experience considered. - Minimum five (5) years of experience in social services, with preference for direct experience in domestic violence or sexual assault services. - Demonstrated knowledge of IPV and sexual assault dynamics, trauma-informed approaches, and survivor-centered service delivery. Requirements - Must pass all pre-employment screening requirements of CFS, Corp. and applicable state regulations. - No felony convictions or pending felony/misdemeanor charges that would pose risk to survivors or compromise the integrity of Hope’s Voice services. Benefits - Job Type: Part-Time - Pay: $18.50 - $22.00 per hour - Hours: 20 - 25 hours per week Company Description Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

• Serve as a Customer Success Manager supporting Critical Connect/Wave PTX clients to maximize usage, value, and product satisfaction. • Partner with customers to promote their full adoption of Motorola products and services. • Ensure their desired outcomes are clearly documented, understood, and realized. • Work closely with Support and Onboarding teams to ensure clients are set-up for success. • Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues. • Develop and implement strategies to minimize client churn. • Drive adoption, outcomes, and annual recurring revenue and map out a customer retention strategy.